Business Chat


'Business Chat' Articles

Los Angeles FC Launches Order-Ahead Food and Drinks Feature Through Apple Business Chat

Los Angeles FC fans can now order food and drinks ahead of time directly on their iPhones at the Banc of California Stadium. The MLS team has partnered with artificial intelligence platform Satisfi Labs to launch an order-ahead system through Apple Business Chat, allowing customers to order and pay for food and drinks from concession stands using their iPhones and pick up their orders from express locations at their convenience. To order ahead with Apple Business Chat, fans can use their iPhone camera to scan a QR code in the stadium. This will instantly open the Messages app, allowing fans to chat with Olly, a virtual assistant powered by Satisfi Labs. Apple Business Chat launched in iOS 11.3 and is now available in over a dozen countries. The platform has been adopted by over 30 companies, such as The Home Depot, Hilton, Wells Fargo, DISH, Burberry, American Express, and T-Mobile. Apple Business Chat enables users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app. Business Chats must be initiated on an iPhone or iPad, but they can be continued on an Apple Watch or Mac signed in to the same Apple

Apple Business Chat Now Available to Over 800,000 Shopify Merchants, Also Rolling Out to Delta Air Lines [Updated]

Shopify today announced that Apple Business Chat is now available to all of its over 800,000 merchants around the world. As noted by Engadget, some Shopify merchants are already using Business Chat, but now Apple and Shopify are rolling out the feature to all businesses who use the e-commerce platform, including those outside the United States. Merchants can manage and respond to all Apple Business Chat customer conversations through Shopify Ping. Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app. Business Chats must be initiated on an iPhone or ‌iPad‌, but they can be continued on any iPhone, ‌iPad‌, Mac, or Apple Watch signed in to the same Apple ID. Apple Business Chat is available in over a dozen countries and has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, Burberry, American Express, Sprint, and T-Mobile. Update: Delta, Too Delta Air Lines is also rolling out Apple Business Chat to select customers ahead of a wider launch in the fall:With testing beginning this summer, customers using an iOS device can get real-time answers to questions using their Messages app. This works in one of two ways: customers who receive a summer travel tips email can click "Go Now" and it will open in Messages app, or as a part of a limited test, customers can do so using the Fly Delta app. Visit the "More" section in the Fly Delta app and tap

Cleveland Cavalier Fans Can Use Messages App to Order Drinks at Games Thanks to Apple Business Chat

The Cleveland Cavaliers and Aramark, a food and beverage vendor, today announced a new Apple Business Chat feature that will allow Cleveland Cavaliers fans to order drinks from their seats through iMessages. Fans who attend games at Quicken Loans Arena in Cleveland and sit in designated sections of Cavs and Cleveland Monsters games can use the Messages app to access a menu, order beer and water, and have those drinks delivered right to their seats. Scanning a QR code on the seat back brings activates the iMessage bot, which allows fans to access a menu and place drink orders. After an order has been placed, payment is done through Apple Pay, and the drinks are delivered. This will prevent attendees from having to leave their seats and miss key game moments in order to get refreshments. The pilot program is being tested for the remainder of the season to allow Aramark, the stadium's food and beverage vendor, to evaluate how well it works and whether it's popular with fans."The intersection of technology, service and convenience continues to motivate us, and we're pleased to be working with our partners at Aramark on this innovative approach to ordering," said Nic Barlage, Cavs and Quicken Loans Arena President of Business Operations. "Finding a way to provide an enhanced game experience with much easier and faster ordering capability for our fans adds another convenient feature at The Q that we're proud to pilot for the remainder of the Cavs and Monsters season."Aramark made a similar feature available at Citizens Bank Park, home of the Philadelphia Phillies, l

Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More

Sprint today announced that customers can now chat directly with its support representatives using Apple Business Chat. Sprint customers can use Apple Business Chat to message an agent, learn about Sprint plans, and more at any time of the day or night, according to the carrier. Customers can start, stop, and resume conversations at any time. Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app. Business Chats must be initiated on an iPhone or ‌iPad‌, but they can be continued on any other iPhone, ‌iPad‌, Mac, or Apple Watch signed into the same Apple ID. To use the feature with Sprint, visit the "Contact Us" page on Sprint.com, or search for a Sprint store using Siri, Safari, or Apple Maps, and tap the Messages icon. Apple Business Chat uses features from the My Sprint Mobile app for easy account authentication and access, according to Sprint. In related news, TD Ameritrade this week announced that individual investors can now instantly fund a brokerage account with Apple Pay through Apple Business Chat, an industry first. Dealerships that use the customer service platform Gubagoo can now use Apple Business Chat as well, it was announced. Apple Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, the United Kingdom, and the United States. The service has been adopted by over 30 companies, such as The Home Depot, Lowe's,

Apple Business Chat Expands Beyond United States to 10 Countries and 30 More Brands

Apple Business Chat, a platform for businesses to provide customer service through iMessage, is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom. The feature launched in the United States earlier this year. The international expansion coincides with 30 additional businesses adopting Apple Business Chat around the world today, adding to 15 brands in the United States that have been using the platform, which remains in beta. For example, luxury fashion brand Burberry is integrating with Apple Business Chat worldwide to enable clients to check availability on items nearby, ask questions about the size and fit of clothing and accessories, and get help placing an order. Customers can also inquire about special events like fashion shows. Hotel chain Four Seasons is expanding its adoption of Apple Business Chat to reach 88 properties across the globe with Four Seasons Chat's capabilities to communicate with real people at each property in more than 100 languages, with response times averaging 90 seconds or less. The full list of brands launching Apple Business Chat today: North America1-800 Contacts DIRECTV NOW Fairmont Hotels, including the Claremont Club & Spa in Berkeley Kimpton Hotels Freshly Mall of America Macerich malls, including Scottsdale Fashion Square and Santa Monica Place Men's Wearhouse Jos A. Bank Overstock.com Quicken Loans West Elm Hendrick Automotive Group Lithia Group SnapTravel (US & Canada)WorldwideBurberry (Worldwide) matchesfashion.com (UK) NH

Apple Business Chat Expands to Dish Network, Philadelphia Phillies, American Express, and Others

Apple Business Chat, which is customer service through iMessage, is expanding to a total of 10 new partners and technology platforms. Apple on Friday announced that satellite TV provider DISH, concessions operator Aramark, hotel chain Four Seasons, food and gift producer Harry & David, and credit card company American Express are adopting the service. Here's the rundown from Apple:Aramark is launching a 10-game pilot of "Brew2You" at Citizens Bank Park, home of the Philadelphia Phillies. By scanning a QR code on their seat back, fans in three sections can use Business Chat to order beer or water and have it delivered to their seat. DISH Network is deploying Business Chat to customers nationwide, to allow them to contact a live agent to ask questions, make account changes, and schedule an appointment. They can also use their credit card on file to order a pay-per-view movie or sporting event. Four Seasons will enable guests to search for any Four Seasons property and instantly engage Four Seasons Chat, a multi-lingual chat service, helping guests to engage with Four Seasons teams anywhere, at any time, for any need. Harry & David customers can chat with a gift concierge about a product or service, or ask any other questions they might have. American Express is kicking off a pilot program for card members to get account information such as their balance, payment due dates, points balance, as well as ask for a card replacement, dispute a charge, get information about their card benefits, and more.Apple also announced five new technology platforms supporting

T-Mobile Introduces Support for Business Chat in Messages

T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4. Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app. T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps. Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues. Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch. At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells

iOS 11.3 Coming This Spring With New Animoji, Vertical ARKit, Health Records, Battery Info, and More

Apple today previewed iOS 11.3, its next major iPhone, iPad, and iPod touch software update. The first beta has been seeded to developers today, with a public beta coming soon, ahead of an official release this spring. iOS 11.3 introduces new Animoji on the iPhone X, including a lion, bear, dragon, and skull. There will now be 16 characters to choose from in total, including existing ones like a pig, fox, chicken, pile of poo, and robot. iOS 11.3 will feature ARKit 1.5. In addition to horizontal surfaces like tables and chairs, Apple's updated augmented reality platform will now be able to recognize and place virtual objects on vertical surfaces like walls and doors, and more accurately map irregularly shaped surfaces like circular tables. ARKit 1.5 can find and recognize the position of 2D images such as signs, posters, and artwork, and integrate these real-world images into augmented reality experiences, such as bringing a movie poster to life. In addition, the view of the "real world" will now be in 1080p HD, up from 720p currently. The software update will introduce Business Chat, a new way for users to communicate directly with businesses within the Messages app. This feature will launch in beta following the public release of iOS 11.3 this spring, with support from select businesses, including Discover, Hilton, Lowe's, and Wells Fargo. With Business Chat, it's easy to have a conversation with a service representative, schedule an appointment or make purchases using Apple Pay in the Messages app. Business Chat doesn’t share the user’s contact

Apple Launches Business Chat in iOS 11 Developer Preview

Apple revealed more details of its new Business Chat feature for iMessage at a WWDC developer preview on Friday. Coming in iOS 11, Business Chat allows real customer service representatives to communicate directly with users, making the feature separate from existing AI chat bot systems. Users send the first message to start a Business Chat conversation by tapping Message icons that appear beside the names of businesses in Spotlight searches, Siri, and Maps, or by scanning a relevant QR code with their phone's camera. These actions switch them into the Messages app, where the business can offer products for sale, provide appointment scheduling options, and send notifications to customers in the related chat thread, among other services. In addition to connecting the user with a business, the Message icons or QR codes can carry specific information that links the user with a particular geographic location, or a related product or service, and can even provide the customer service representative with the user's first language and any existing customer account details, including past orders and security questions. To further the conversation, Siri's predictive text bar above the onscreen keyboard can offer up personal details like phone numbers or addresses to the user in case they want to share the information with the business. Elsewhere, a new Time Picker feature in Business Chat makes it easy for customers to select appointment times, while a List Picker lets users choose sale items, like clothes or groceries, with Apple Pay on hand as a convenient payment