Apple and Zendesk today made Business Chat generally available for all businesses that use Zendesk Support, over two years since the service first went into beta.

apple business chatshadowfix
First announced in 2018, Business Chat is designed to allow iPhone, iPad, and macOS users to communicate directly with businesses right within the Messages app. Users can chat with businesses, schedule appointments, and make purchases, without having to call for help.

The messaging add-on for businesses also integrates with other core Apple services like Apple Maps and Apple Pay, allowing users to search for relevant local information and pay for things in the Messages app while chatting with a support agent.

Companies wanting to set up Apple Business Chat have to integrate it to a customer service platform that uses Zendesk Support. From there, companies can connect to customers from multiple platforms and manage all interactions through a unified interface.

As with most of its services, Apple focused on privacy with Business Chat, so no business is provided with a user's contact information and chats can be ended at any time.

Top Rated Comments

hkataria Avatar
10 months ago

https://support.zendesk.com/hc/en-us/community/posts/360031616834-End-users-can-t-sign-in-with-Safari

https://support.zendesk.com/hc/en-us/articles/360034788653-Zendesk-support-for-cookie-restricted-browsers-Safari-Chrome-

Known issue, and they refused to give a **** about it.
Hi folks, I'm from Zendesk and one of the teams I manage works on the login feature you mentioned. We released a fix today, a couple of days early to support Safari logins via their Storage Access API, so you should be able to login now. We've also updated the helpcenter article today - https://support.zendesk.com/hc/en-us/articles/360034788653

Apologies for the delay here since we've only been able to prioritize this work recently and we're big mac users here so happy to see this change finally go out!
Score: 3 Votes (Like | Disagree)
kesennnnn Avatar
10 months ago
Sadly this is still limited to the US tho. Don’t forget about us Canadians, haha. ??
Score: 2 Votes (Like | Disagree)
Amadeo Avatar
10 months ago
Delta uses Business Chat, and it's been my #1 way to contact them with regards to changing travel plans amidst the pandemic. Honestly, has been a fantastic way to get customer support.
Score: 2 Votes (Like | Disagree)
mazz0 Avatar
10 months ago
Love the really helpful chat in the example photo!

Customer: Hi Apple, which iPad should I buy?
Apple: I recommend the most expensive one. In fact get two - Fathers’ Day is coming up.
Score: 2 Votes (Like | Disagree)
town3r Avatar
10 months ago

Known issue, and they refused to give a **** about it.
Thanks for clarifying!
Do know that they do care.
Their Devs have already started working on a long-term approach to resolve this issue.
It's a cross-functional initiative that's requiring resources from other teams and product architects hence it may take a while.
Score: 2 Votes (Like | Disagree)
PickUrPoison Avatar
10 months ago

Known issue, and they refused to give a **** about it.
Yes it’s been awhile but is that a fair characterization of the situation? It seems they’ve been working on it and there’s an update scheduled to be released in a couple days (July 23, 2020).
Score: 2 Votes (Like | Disagree)

Top Stories

apple event spring loaded

Apple's 'Spring Loaded' Event Officially Announced for Tuesday, April 20

Tuesday April 13, 2021 9:04 am PDT by
Following an overnight leak by Siri, Apple today officially announced that it will be holding a special "Spring Loaded" event on Tuesday, April 20 at 10:00 a.m. Pacific Time at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with all of Apple's 2020 events, the April 2021 event will be a digital-only gathering with no members of the media invited to attend in...
iphone12cameras

Kuo: 2022 iPhones to Feature 48-Megapixel Camera, 8K Video, and 6.1 and 6.7" Sizes With No 5.4" Mini Option

Tuesday April 13, 2021 10:45 pm PDT by
The upcoming 2022 iPhone lineup will feature two 6.1-inch devices and two 6.7-inch devices, with no mini-sized 5.4-inch iPhone, well-respected Apple analyst Ming-Chi Kuo said in a note to investors that was seen by MacRumors. Two of the iPhones will be high-end models and two of the iPhones will be lower-end models, similar to the current iPhone 12 lineup. Apple introduced the 5.4-inch...
macos catalina serial number

Apple Preparing Rollout of New Randomized Product Serial Numbers Ahead of 'Spring Loaded' Event

Wednesday April 14, 2021 2:08 am PDT by
Apple is advising its authorized premium resellers and dealers to prepare for new products with 10 and 12 digital serial numbers, days ahead of when it's expected to reveal a slew of new products. MacRumors previously reported that Apple plans to switch to randomized serial numbers for future products starting in early 2021. The company now seems to be preparing for that roll-out, telling...
apple event particularly innovative article

Gurman: Apple's 'Spring Loaded' Event Won't Feature Anything 'Particularly Innovative'

Thursday April 15, 2021 1:30 am PDT by
Bloomberg's highly-respected Mark Gurman says that he expects nothing "particularly innovative" or "extraordinary" to launch at Apple's "Spring Loaded" event next week, Tuesday, April 20. Gurman made the remarks during an interview for Bloomberg Technology, in which he reaffirmed that Apple will launch a new 11-inch and 12.9-inch iPad Pro, with the higher-end model featuring a brand new...
duanrui iphone13 notch samples

More Leaked iPhone 13 Samples Show Smaller Notch, Repositioned Earpiece and Front Camera

Wednesday April 14, 2021 1:06 am PDT by
Leaker known as "DuanRui" has today shared an image of two iPhone 13 "film samples," which show the same rumored smaller notch design coming to the iPhone 13 series that we've seen from other sources. In past tweets, DuanRui has accurately leaked the correct names of the iPhone 12 models and an iPad Air 4 manual revealing its new design, so there's good reason to think this leak is credible, ...
siir apple event april 20

Siri Reveals Apple Event Planned for Tuesday, April 20

Tuesday April 13, 2021 12:04 am PDT by
Siri has apparently prematurely revealed that Apple plans to hold an event on Tuesday, April 20, where the company is expected to reveal brand new iPad Pro models and possibly its long-awaited AirTags trackers. Subscribe to the MacRumors YouTube channel for more videos. Upon being asked "When is the next Apple Event," Siri is currently responding with, "The special event is on Tuesday, April...
apple event hashflag

Twitter Hashflag for April 20 Apple Event Goes Live

Tuesday April 13, 2021 2:21 pm PDT by
Following the overnight Siri leak and subsequent announcement that Apple will hold a media event on Tuesday, April 20, a new Twitter hashflag has appeared to help provide visibility for the event on the platform. For the last several recent events, Apple has utilized hashflags, which are little icons next to hashtags on Twitter, as a way to market its events. The company first started the...
parallels windows 10 arm mac

Parallels 16.5 Can Virtualize ARM Windows Natively on M1 Macs With Up to 30% Faster Performance

Wednesday April 14, 2021 7:00 am PDT by
Parallels today announced the release of Parallels Desktop 16.5 for Mac with full support for M1 Macs, allowing for the Windows 10 ARM Insider Preview and ARM-based Linux distributions to be run in a virtual machine at native speeds on M1 Macs. Parallels says running a Windows 10 ARM Insider Preview virtual machine natively on an M1 Mac results in up to 30 percent better performance compared ...
iphone 13 pro render rear

iPhone 13 Pro Rumored to Be Thicker and Feature Larger Rear Camera System

Wednesday April 14, 2021 7:07 am PDT by
Tech blog 91Mobiles has obtained 3D renders of what it claims will be the iPhone 13 Pro, revealing a largely familiar design with a few notable changes, including a smaller notch and a significantly larger rear camera system. Following renders of the standard iPhone 13 model from MySmartPrice yesterday, which showed a new diagonal rear camera layout, these renders of the 6.1-inch iPhone 13...
third gen Apple pencil leaked video

Video of Alleged Third-Generation Apple Pencil Leaks Ahead of Apple Event

Friday April 16, 2021 6:13 am PDT by
A video purporting to be of the third-generation Apple Pencil has today been shared online, showing a glossy finish that mirrors previous leaks. New ✏️ ready to 🚢 #AppleEvent @TommyBo50387266 pic.twitter.com/s4RCDwDi5M— 漢尼斯·拉斯納 🇨🇳 (@ileakeer) April 16, 2021 The brief video from Twitter account @ileakeer, spotted by 9to5Mac, shows an Apple Pencil with a glossy finish much like the...