Apple and Zendesk today made Business Chat generally available for all businesses that use Zendesk Support, over two years since the service first went into beta.

apple business chatshadowfix
First announced in 2018, Business Chat is designed to allow iPhone, iPad, and macOS users to communicate directly with businesses right within the Messages app. Users can chat with businesses, schedule appointments, and make purchases, without having to call for help.

The messaging add-on for businesses also integrates with other core Apple services like Apple Maps and Apple Pay, allowing users to search for relevant local information and pay for things in the Messages app while chatting with a support agent.

Companies wanting to set up Apple Business Chat have to integrate it to a customer service platform that uses Zendesk Support. From there, companies can connect to customers from multiple platforms and manage all interactions through a unified interface.

As with most of its services, Apple focused on privacy with Business Chat, so no business is provided with a user's contact information and chats can be ended at any time.

Top Rated Comments

hkataria Avatar
47 months ago

https://support.zendesk.com/hc/en-us/community/posts/360031616834-End-users-can-t-sign-in-with-Safari

https://support.zendesk.com/hc/en-us/articles/360034788653-Zendesk-support-for-cookie-restricted-browsers-Safari-Chrome-

Known issue, and they refused to give a **** about it.
Hi folks, I'm from Zendesk and one of the teams I manage works on the login feature you mentioned. We released a fix today, a couple of days early to support Safari logins via their Storage Access API, so you should be able to login now. We've also updated the helpcenter article today - https://support.zendesk.com/hc/en-us/articles/360034788653

Apologies for the delay here since we've only been able to prioritize this work recently and we're big mac users here so happy to see this change finally go out!
Score: 3 Votes (Like | Disagree)
kesennnnn Avatar
47 months ago
Sadly this is still limited to the US tho. Don’t forget about us Canadians, haha. ??
Score: 2 Votes (Like | Disagree)
Amadeo Avatar
47 months ago
Delta uses Business Chat, and it's been my #1 way to contact them with regards to changing travel plans amidst the pandemic. Honestly, has been a fantastic way to get customer support.
Score: 2 Votes (Like | Disagree)
mazz0 Avatar
47 months ago
Love the really helpful chat in the example photo!

Customer: Hi Apple, which iPad should I buy?
Apple: I recommend the most expensive one. In fact get two - Fathers’ Day is coming up.
Score: 2 Votes (Like | Disagree)
town3r Avatar
47 months ago

Known issue, and they refused to give a **** about it.
Thanks for clarifying!
Do know that they do care.
Their Devs have already started working on a long-term approach to resolve this issue.
It's a cross-functional initiative that's requiring resources from other teams and product architects hence it may take a while.
Score: 2 Votes (Like | Disagree)
PickUrPoison Avatar
47 months ago

Known issue, and they refused to give a **** about it.
Yes it’s been awhile but is that a fair characterization of the situation? It seems they’ve been working on it and there’s an update scheduled to be released in a couple days (July 23, 2020).
Score: 2 Votes (Like | Disagree)

Popular Stories

Apple Logo Spotlight

Source: Apple to Announce New Products This Week

Sunday March 3, 2024 11:38 am PST by
Apple plans to announce new products with press releases on its website this week, a proven source familiar with the matter told MacRumors. While the products that Apple plans to announce have not been disclosed, there are rumors about new iPads, Macs, and accessories. It is unclear exactly what will be announced this week. Bloomberg's Mark Gurman today reiterated that Apple is planning new...
Apple MacBook Air 2 up hero 240304

Apple Announces New MacBook Air Models With M3 Chip

Monday March 4, 2024 5:04 am PST by
Apple today announced new 13- and 15-inch MacBook Air models with M3 chip, improved external display support, Wi-Fi 6E, and more. Apple says that the new MacBook Air is up to 60% faster than the M1 model and up to 13x faster than the fastest Intel-based MacBook Air. With a faster and more efficient Neural Engine, Apple says that the MacBook Air continues to be "the best consumer laptop for...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
iPad Air 12

Gurman: No Apple Event Planned for Upcoming iPads and Macs

Sunday March 3, 2024 5:09 am PST by
Apple does not plan to hold a traditional event to unveil new iPads and Macs, according to Bloomberg's Mark Gurman. Instead, he said Apple plans to announce the products on its website with a "series of online videos and marketing campaigns." If this plan is accurate, we can expect the new products to be announced with press releases on the Apple Newsroom website. Gurman expects Apple to...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...