Best Buy Gains Apple Business Chat Support

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.

Best Buy Chat Feature
Using iMessage Business Chat, Best Buy customers can now initiate a conversation with the retail chain by either navigating to a Best Buy location on Apple Maps and tapping the "Message" button or through its website and apps.

Apple Business Chat allows customers to message participating businesses right through iMessage on their devices, just as they would text a friend or family member. Apple Business Chat integrates with ‌Apple Maps‌ and Apple Pay, enabling users to purchase and pay for items in chat and begin chats through ‌Apple Maps‌.

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Top Rated Comments

icanhazmac Avatar
41 months ago
Glad to see more businesses coming on board, this is an absolute no brainer when away from home.
Score: 4 Votes (Like | Disagree)
iEnvy Avatar
41 months ago
Damn I completely forgot about this feature lol.
Score: 3 Votes (Like | Disagree)
TheSkywalker77 Avatar
41 months ago

Damn I completely forgot about this feature lol.
Me too. I wonder how many non-techies know of its existence.
Score: 3 Votes (Like | Disagree)
macsplusmacs Avatar
41 months ago
I used this on one of the airlines. SO MUCH better than those web based one IMO.
Score: 2 Votes (Like | Disagree)
barkomatic Avatar
41 months ago
If it's a real person as opposed to a chatbot then this is an improvement. I never reach out to companies for basic info like store hours or account balances--which is the only thing that chatbots can help with.
Score: 2 Votes (Like | Disagree)
Apple_Robert Avatar
41 months ago

Anybody know what information goes to the company when we use this feature? I keep my phone number and Apple ID email as closely held as I can— does using this feature expose either?
You aren't exposed.

https://www.apple.com/ios/business-chat/
Score: 2 Votes (Like | Disagree)