T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4.

Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app.

tmobilebusinesschat
T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps.

Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues.

Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch.

At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells Fargo.

Top Rated Comments

vidjahgamz Avatar
78 months ago
Anybody else unable to see the Business Chat feature for iMessage when you search for “T-Mobile” in Spotlight? Only way I can do it is to go in through Apple Maps.

It’s weird.
Score: 2 Votes (Like | Disagree)
NervousFish2 Avatar
78 months ago
I just tried this. It works really well. One or two teething issues. I couldn't find the chat bubble for T-mobile from the top-level iOS search. I had to do it searching via the Maps app. Then, once you initialize contact, you get a snazzy modified texting window in iMessages. It then asks you to login to the t-mobile app. I texted back that I was already logged into the app. It didn't matter -- I think the first time you use this, you have to delete the t-mobile app and login again. Anyway, I did that. And then it all worked great. Once you log into the app, you have the option to go back to iMessage. And the customer service agent is then waiting for you, and able to take your questions (mine was about a status update on my $200 iPhone X rebate, which should be arriving any day now)
Score: 1 Votes (Like | Disagree)
Apple_Robert Avatar
78 months ago
The T-Mobile quick link automatically appears at the bottom of iMessage.
Score: 1 Votes (Like | Disagree)
tennisproha Avatar
78 months ago
Does this chat with T-Force though? Or is it some other dedicated group.
Score: 1 Votes (Like | Disagree)
Wide opeN Avatar
78 months ago
Does it? I’m not seeing that. Only when I search in Maps or Siri.
T-Mobile is awesome!!!
Score: 1 Votes (Like | Disagree)
vidjahgamz Avatar
78 months ago
It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.
Do you search for T-Mobile in the iMessages app or something?
[doublepost=1523571013][/doublepost]Er
Do you search for T-Mobile in the iMessages app or something?
Nevermind. The TMobile iMessage app randomly popped up and it works now.
Score: 1 Votes (Like | Disagree)

Popular Stories

apple tv 4k yellow bg feature

When to Expect a New Apple TV to Launch

Tuesday April 9, 2024 8:30 am PDT by
It has been nearly a year and a half since the current Apple TV was released, so the device is becoming due for a hardware upgrade. Below, we recap rumors about the next Apple TV, including potential features and launch timing. The current model is the third-generation Apple TV 4K, announced in October 2022. Key new features compared to the previous model from 2021 include a faster A15...
iPhone 16 Camera Lozenge 2 Colors

iPhone 16 Plus Rumored to Come in These 7 Colors

Wednesday April 10, 2024 3:52 am PDT by
Apple's iPhone 16 Plus may come in seven colors that either build upon the existing five colors in the standard iPhone 15 lineup or recast them in a new finish, based on a new rumor out of China. According to the Weibo-based leaker Fixed focus digital, Apple's upcoming larger 6.7-inch iPhone 16 Plus model will come in the following colors, compared to the colors currently available for the...
iPhone 16 Pro Sizes Feature

Alleged iPhone 16 Battery Details Show Smaller Capacity for One Model

Tuesday April 9, 2024 3:46 am PDT by
Apple's upcoming iPhone 16 lineup will feature bigger battery capacities compared to previous-generation models with the exception of the iPhone 16 Plus, which will have a smaller battery than its predecessor. That's according to the Chinese Weibo-based leaker OvO Baby Sauce OvO, a relatively new source of supply chain leaks with an as-yet unproven track record for accuracy. The iPhone 16 ...
apple silicon feature joeblue

Macs to Get AI-Focused M4 Chips Starting in Late 2024

Thursday April 11, 2024 10:10 am PDT by
Apple will begin updating its Mac lineup with M4 chips in late 2024, according to Bloomberg's Mark Gurman. The M4 chip will be focused on improving performance for artificial intelligence capabilities. Last year, Apple introduced the M3, M3 Pro, and M3 Max chips all at once in October, so it's possible we could see the M4 lineup come during the same time frame. Gurman says that the entire...
M3 iPad Feature 3

Apple Event for New iPads Still Considered 'Unlikely' Following Delays

Tuesday April 9, 2024 6:37 am PDT by
Apple is "unlikely" to hold an event to announce new iPad Pro and iPad Air models, according to sources cited by Taiwanese supply chain publication DigiTimes. Bloomberg's Mark Gurman already said Apple was not planning to hold an event for the new iPads, but he made this claim back in early March, before it was reported that the devices were postponed due to manufacturing delays. With the...
iOS 18 WWDC 24 Feature 2

iOS 18 May Feature All-New 'Safari Browsing Assistant'

Wednesday April 10, 2024 6:11 am PDT by
iOS 18 will apparently feature a new Safari browsing assistant, according to backend code on Apple's servers discovered by Nicolás Álvarez. MacRumors contributor Aaron Perris confirmed that the code exists, but not many details are known at this time. Álvarez said it seems like the browsing assistant will use iCloud Private Relay's infrastructure to send relevant data to Apple in a...