T-Mobile Introduces Support for Business Chat in Messages

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T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4.

Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app.


T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps.

Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues.

Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch.

At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells Fargo.

Top Rated Comments

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32 months ago
Anybody else unable to see the Business Chat feature for iMessage when you search for “T-Mobile” in Spotlight? Only way I can do it is to go in through Apple Maps.

It’s weird.
Score: 2 Votes (Like | Disagree)
Avatar
32 months ago
I just tried this. It works really well. One or two teething issues. I couldn't find the chat bubble for T-mobile from the top-level iOS search. I had to do it searching via the Maps app. Then, once you initialize contact, you get a snazzy modified texting window in iMessages. It then asks you to login to the t-mobile app. I texted back that I was already logged into the app. It didn't matter -- I think the first time you use this, you have to delete the t-mobile app and login again. Anyway, I did that. And then it all worked great. Once you log into the app, you have the option to go back to iMessage. And the customer service agent is then waiting for you, and able to take your questions (mine was about a status update on my $200 iPhone X rebate, which should be arriving any day now)
Score: 1 Votes (Like | Disagree)
Avatar
32 months ago
The T-Mobile quick link automatically appears at the bottom of iMessage.
Score: 1 Votes (Like | Disagree)
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32 months ago
Does this chat with T-Force though? Or is it some other dedicated group.
Score: 1 Votes (Like | Disagree)
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32 months ago

Does it? I’m not seeing that. Only when I search in Maps or Siri.

T-Mobile is awesome!!!
Score: 1 Votes (Like | Disagree)
Avatar
32 months ago

It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.

Do you search for T-Mobile in the iMessages app or something?
[doublepost=1523571013][/doublepost]Er

Do you search for T-Mobile in the iMessages app or something?

Nevermind. The TMobile iMessage app randomly popped up and it works now.
Score: 1 Votes (Like | Disagree)

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