T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4.

Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app.

tmobilebusinesschat
T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps.

Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues.

Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch.

At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells Fargo.

Top Rated Comments

vidjahgamz Avatar
92 months ago
Anybody else unable to see the Business Chat feature for iMessage when you search for “T-Mobile” in Spotlight? Only way I can do it is to go in through Apple Maps.

It’s weird.
Score: 2 Votes (Like | Disagree)
NervousFish2 Avatar
92 months ago
I just tried this. It works really well. One or two teething issues. I couldn't find the chat bubble for T-mobile from the top-level iOS search. I had to do it searching via the Maps app. Then, once you initialize contact, you get a snazzy modified texting window in iMessages. It then asks you to login to the t-mobile app. I texted back that I was already logged into the app. It didn't matter -- I think the first time you use this, you have to delete the t-mobile app and login again. Anyway, I did that. And then it all worked great. Once you log into the app, you have the option to go back to iMessage. And the customer service agent is then waiting for you, and able to take your questions (mine was about a status update on my $200 iPhone X rebate, which should be arriving any day now)
Score: 1 Votes (Like | Disagree)
Apple_Robert Avatar
92 months ago
The T-Mobile quick link automatically appears at the bottom of iMessage.
Score: 1 Votes (Like | Disagree)
tennisproha Avatar
92 months ago
Does this chat with T-Force though? Or is it some other dedicated group.
Score: 1 Votes (Like | Disagree)
Wide opeN Avatar
92 months ago
Does it? I’m not seeing that. Only when I search in Maps or Siri.
T-Mobile is awesome!!!
Score: 1 Votes (Like | Disagree)
vidjahgamz Avatar
92 months ago
It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.
Do you search for T-Mobile in the iMessages app or something?
[doublepost=1523571013][/doublepost]Er
Do you search for T-Mobile in the iMessages app or something?
Nevermind. The TMobile iMessage app randomly popped up and it works now.
Score: 1 Votes (Like | Disagree)

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 17 air dummy unbox therapy

iPhone 17 Air's Extreme Thinness Demoed in New Video

Tuesday April 22, 2025 10:22 am PDT by
Apple plans to release an all-new super thin iPhone this year, debuting it alongside the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. We've seen pictures of dummy models, cases, and renders with the design, but Lewis Hilsenteger of Unbox Therapy today showed off newer dummy models that give us a better idea of just how thin the "iPhone 17 Air" will be. The iPhone 17 Air is expected to be ...
ipad air windows 11 arm

M2 iPad Air Runs Windows 11 ARM via Emulation, Thanks to EU Rules

Tuesday April 22, 2025 5:01 am PDT by
A developer has demonstrated Windows 11 ARM running on an M2 iPad Air using emulation, which has become much easier since the EU's Digital Markets Act (DMA) regulations came into effect. As spotted by Windows Latest, NTDev shared an instance of the emulation on social media and posted a video on YouTube (embedded below) demonstrating it in action. The achievement relies on new EU regulatory...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
iphone 17 pro majin bu sky blue

iPhone 17 Pro Allegedly Coming in Sky Blue Color Used for MacBook Air

Tuesday April 22, 2025 4:08 am PDT by
Apple will unveil the iPhone 17 Pro in a new Sky Blue color, the same color that debuted on the latest M4 MacBook Air models Apple released in March. That's according to the leaker Majin Bu. Concept mockup from Majin Bu Writing on his website, Bu claims that "sources close to the supply chain confirm that several iPhone 17 Pro prototypes have been made in various colors, with Sky Blue...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
Apple Intelligence Feature 2

Siri Management Team Gets Overhaul After Apple Intelligence Failure

Tuesday April 22, 2025 11:31 am PDT by
New Siri lead Mike Rockwell is overhauling the Siri management team in order to step up development on Apple Intelligence features, reports Bloomberg. He is demoting or replacing the managers who previously worked on Siri after the Apple Intelligence features demonstrated at WWDC 2024 failed to launch as expected. Rockwell, who worked on the Vision Pro software, took over the Siri team in...