Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models
In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.
Apple's memo says, effective July 26, service inventory of top case assemblies with batteries is now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.
For all new repair requests, Apple advises Genius Bar employees and Apple Authorized Service Providers to order the necessary inventory. Apple advises its service providers to inform customers that the inventory should arrive within 15 business days of the part order, corresponding with early August.
Prior to today, a customer with an eligible MacBook Pro that failed Apple's battery diagnostic test was offered the option of exchanging the notebook for a functionally equivalent model. Or, customers could wait until battery inventory became available, in exchange for Apple covering the cost of the repair.
Likely because Apple no longer makes Mid 2012 and Early 2013 models of the 15-inch MacBook Pro, the functionally equivalent model ended up being a refurbished 2015 MacBook Pro, or sometimes even a 2016 or 2017 model, according to many customers who shared their experiences on MacRumors and Reddit.
What made the deal so compelling is that, for the exchange, Apple only charged its out-of-warranty battery fee of $199 in the United States, £199 in the UK, or $259 in Canada, significantly less than a new MacBook Pro costs.
Apple's memo today appears to mark the end of the company offering outright exchanges for newer MacBook Pro models. Many users on MacRumors and Reddit have confirmed Genius Bar employees are now informing customers that battery inventory is available in 15 business days as instructed.
It's unclear if Apple Stores will honor exchanges initiated prior to July 26 that are still being processed.
Apple previously said top case assemblies with batteries for the MacBook Pro models would remain severely constrained until September 15, 2017, according to an older internal memo obtained by MacRumors. The directive did not identify a reason for the shortage, which has been ongoing since at least March.