Repair Period for First-Gen Apple Watches With Battery Issues Extended to 3 Years

Apple today informed retail store employees and Apple Authorized Service Providers that it is extending the service coverage for first-generation Apple Watch models experiencing battery problems to three years.

In an entry in Apple's repair database (via 9to5Mac), the company explains that coverage is extended for original Apple Watch models that are seeing swollen or expanded batteries. A public announcement about the service extension has not been made, and it's not clear if Apple will offer reimbursements for customers who have already paid for battery replacements or have done battery replacements themselves.

Image via MacRumors forum user Rosepod5

Customers who have an original Apple Watch afflicted with a swollen or expanded battery will now be able to have the device repaired for up to three years after its purchase date, even when AppleCare was not purchased for the watch. From the repair database:

Apple has extended Service coverage for eligible Apple Watch (1st gen) models with an expanded/swollen battery to three years after the original date of purchase. Eligible devices will be covrered for two years beyond the original 1-year Limited Warranty.

Complaints about swollen batteries on the original Apple Watch have been circulating for a few months on reddit, the Apple Support Communities, and the MacRumors forum.

Reports are rare, but it does appear to be an issue affecting a small number of original Apple Watch users. The battery problem causes the Apple Watch screen to pop away from the casing, rendering it unusable.

The first-generation Apple Watch, first introduced in April of 2015, recently reached its second birthday on April 24.

Related Roundups: Apple Watch, watchOS 6
Buyer's Guide: Apple Watch (Neutral)

Top Rated Comments

(View all)
Avatar
38 months ago

Apple doesn't make a profit on these.

My stainless w/milanese loop was $700.

If Apple is losing money on that, I have a bridge to sell you.
Score: 20 Votes (Like | Disagree)
Avatar
38 months ago
Result of using cheap offshore batteries to increase profit.
Score: 12 Votes (Like | Disagree)
Avatar
38 months ago
Must kinda suck for the ones that bought gold ones.
Score: 10 Votes (Like | Disagree)
Avatar
38 months ago

Apple doesn't make a profit on these.


How does this make any sense?
Score: 9 Votes (Like | Disagree)
Avatar
38 months ago
Good to know. I just ran out of AC+ on my S0 yesterday. Can't believe its already been 2 years.
Score: 5 Votes (Like | Disagree)
Avatar
38 months ago
Cheap offshore batteries? Ha! Would the US-made ones be any better? Weird, non-sequitur comment.

Well, curiously, in the last few days, my original edition has started acting weird. Every few hours, its like someone is mashing the power button. And I start getting the alert that it is about to start making emergency calls and texting my emergency contacts. Anyone ever seen reports of anything like that?
Score: 4 Votes (Like | Disagree)

Top Stories

Apple Releases iOS and iPadOS 13.4 With New Mail Toolbar, iCloud Folder Sharing, Trackpad Support for iPad and More

Tuesday March 24, 2020 9:56 am PDT by Juli Clover
Apple today released iOS and iPadOS 13.4, the latest major updates to the iOS 13 operating system that was released in September. iOS and iPadOS 13.4 come two months after the release of iOS and iPadOS 13.3.1 with Screen Time Communication Limits. The iOS and ‌iPadOS‌ 13.4 updates are available on all eligible devices over-the-air in the Settings app. To access the updates, go to...

Apple Releases macOS Catalina 10.15.4 With Screen Time Communication Limits and Real-Time Apple Music Lyrics

Tuesday March 24, 2020 10:21 am PDT by Juli Clover
Apple today released macOS Catalina 10.15.4, the fourth update to the macOS Catalina operating system that was released in October. macOS Catalina 10.15.4 comes a couple of months after the release of macOS Catalina 10.15.3. macOS Catalina 10.15.4 can be downloaded from the Mac App Store for free using the Update feature in the System Preferences app. The macOS Catalina 10.15.4 update...

Hands-On With Apple's New Smart Keyboard Folio for the 2020 iPad Pro Models

Tuesday March 24, 2020 12:38 pm PDT by Juli Clover
Apple last week introduced new 11 and 12.9-inch iPad Pro models, which are set to arrive in the hands of customers starting this week. Apple introduced a nifty new Magic Keyboard with trackpad alongside the new iPad Pro models that's coming in May, but it also debuted a new Smart Keyboard Folio, which is available now. We picked up the Smart Keyboard Folio for the designed for the 2020 iPad...

Apple Helps Source Over 10 Million N95 Masks for Healthcare Providers in the U.S.

Wednesday March 25, 2020 10:25 am PDT by Juli Clover
Apple over the weekend announced plans to donate millions of N95 masks to hospitals in the United States and Europe, and according to Apple CEO Tim Cook, Apple has been able to source more than 10 million N95 masks in the U.S. and millions more in Europe. Apple CEO Tim Cook said on Saturday that Apple was aiming to donate supplies to healthcare providers fighting COVID-19, and clarified...

Apple Considering Delaying iPhone 12 Launch 'by Months'

Wednesday March 25, 2020 12:51 pm PDT by Juli Clover
Apple is preparing to delay the launch of the 2020 iPhones expected to be equipped with 5G technology, according to sources with knowledge of Apple's plans that spoke to Japanese news site Nikkei. Apple has reportedly held internal discussions about the possibility of delaying the launch "by months" over fears of how well iPhones would sell in the current situation, and supply chain sources...

2020 iPad Pro Unboxing Videos and First Impressions

Tuesday March 24, 2020 5:34 am PDT by Joe Rossignol
Apple last week introduced new iPad Pro models with an similar performing A12Z Bionic chip, an Ultra Wide camera for 0.5x zoom, and a LiDAR Scanner for enhanced augmented reality. The new iPad Pro models will begin arriving to customers and go on sale at select stores starting tomorrow, and ahead of time, the first unboxing videos have surfaced. The new iPad Pro models will be compatible with A...

Hands-On With the New 2020 12.9-Inch iPad Pro

Wednesday March 25, 2020 2:10 pm PDT by Juli Clover
Apple last week announced new 11 and 12.9-inch iPad Pro models, and as of today, the new iPads are arriving to customers. We picked up one of the new 12.9-inch models and checked it out to see just what's new and whether it's worth buying. Subscribe to the MacRumors YouTube channel for more videos. When it comes to design, the new iPad Pro models are identical to the 2018 iPad Pro models, but ...

Mobile Networks in Multiple Countries Display 'Stay Home' Message When Users Connect to Cellular Instead of WiFi

Tuesday March 24, 2020 3:46 pm PDT by Juli Clover
iPhone users in several countries who disconnect from WiFi on their devices will see a "Stay Home" message at the top of the Control Center where cellular network information is displayed. Image via Matt Navarra According to reports on Twitter, the status bar messages are showing up in countries that include Germany, Belgium, United Arab Emirates, Peru, Turkey, India, Luxembourg, Romania,...

Apple Releases tvOS 13.4 for Fourth and Fifth-Generation Apple TV Models

Tuesday March 24, 2020 9:53 am PDT by Juli Clover
Apple today released tvOS 13.4, the third major update to the tvOS operating system that runs on the fourth and fifth-generation Apple TV models. tvOS 13.4 comes a couple of months after the release of tvOS 13.3.1. tvOS 13.4, a free update, can be downloaded over the air through the Settings app on the Apple TV by going to System > Software Update. Apple TV owners who have automatic software ...

Benchmarks Suggest New iPad Pro's A12Z Chip is Nearly Identical to A12X in 2018 iPad Pro

Monday March 23, 2020 7:18 pm PDT by Juli Clover
One of the new 2020 iPad Pro models equipped with an A12Z chip arrived early to a Reddit user, who did some benchmarking tests to see how it performs. In a Geekbench 5 test, the 11-inch 2020 iPad Pro earned a single-core score of 1114 and a multi-core score of 4654, which is close to the Geekbench scores of the 11-inch iPad Pro from 2018. The 11-inch iPad Pro has an aggregate single-core G...