Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]

After hundreds of charging cycles, a MacBook Pro's battery begins to lose its ability to hold a charge and should be replaced. Apple offers battery service free of charge with AppleCare+ coverage, or it charges an out-of-warranty fee of $199 in the United States, £199 in the UK, or $259 in Canada.

mbp 15 retina
Due to a severe constraint of top case assemblies with glued-in batteries, however, Apple has informed its Genius Bar employees and Apple Authorized Service Providers it is currently unable to service the batteries of 15-inch MacBook Pro with Retina display models released in Mid 2012 and Early 2013.

According to Apple's internal directive, obtained by MacRumors, top case assemblies with batteries for the aforementioned MacBook Pro models will remain severely constrained until September 15, 2017. The directive does not identify a reason for the shortage, which has been ongoing since at least March.

As a temporary solution, Apple's directive says customers may choose to delay battery service until inventory becomes available, in exchange for Apple covering the cost of the repair. Alternatively, to avoid the delay, Apple's directive says customers may exchange the MacBook Pro for a functionally equivalent model.

Given the affected MacBook Pro models were released between four and five years ago, however, an increasing number of customers have shared stories of Apple replacing their notebooks with significantly newer models.

Reddit user NoTNoS, for example, said Apple exchanged his 2012 model 15-inch MacBook Pro for a 2017 model 15-inch MacBook Pro with Touch Bar. He said the process took about 10 business days, and he was allowed to keep his old MacBook Pro during the wait. The only cost was the $199 battery service fee.

Dozens of other MacBook Pro owners have shared similar experiences on Reddit, while only a handful of users have shared unsuccessful attempts. Many users appear to have received refurbished 2015 MacBook Pro models, but some others claim to have received even newer 2016 or 2017 models.

In order to potentially qualify, you must have a Mid 2012 or Early 2013 model 15-inch MacBook Pro with a Retina display. The policy doesn't apply to any 13-inch MacBook Pro, any Late 2011 or older MacBook Pro, any Late 2013 or newer MacBook Pro, any MacBook Pro without a Retina display, or any MacBook Air.

Secondly, the MacBook Pro must be in need of battery service. To check, click on the Apple logo in the top-left corner of the macOS menu bar, and then click on About This Mac > System Report… > Power. Under the "Health Information" section, the condition should say "Service Battery" or an equivalent status.

As a rule of thumb, the battery should typically have a full charge capacity below 80 percent, which can be estimated with a tool like coconutBattery. The battery's charge cycle count may also be a factor. Only Apple's diagnostic test will ultimately determine if the battery requires servicing.

Since the process appears to differ on a case-by-case basis, each customer's mileage may vary. Apple could stop acknowledging this internal policy at any time, and not all employees may be aware it exists.

There doesn't appear to be any regional limitations to the policy, with customers who successfully exchanged their MacBook Pro models residing in the United States, UK, Canada, Brazil, Spain, Australia, and other countries. It also doesn't appear to matter if the Mac is covered by AppleCare+ to qualify.

Eligible customers that wish to press their luck may visit any Apple Store, or supposedly select Apple Authorized Service Providers. Booking a Genius Bar appointment through the Apple Support website is recommended.

Update: In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.

Apple's memo says, effective July 26, service inventory of top case assemblies with batteries are now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.

For all new repair requests, Apple advises Genius Bar employees and Apple Authorized Service Providers to order the necessary inventory. Apple advises its service providers to inform customers that the inventory should arrive within 15 business days of the part order, corresponding with early August.

Apple's memo today appears to mark the end of the company offering outright exchanges for newer MacBook Pro models. Many users on MacRumors and Reddit have confirmed Genius Bar employees are now informing customers that battery inventory is available in 15 business days as instructed.

It's unclear if Apple Stores will honor exchanges initiated prior to July 26 that are still being processed.

Related Roundup: MacBook Pro
Tag: GSX
Buyer's Guide: MacBook Pro (Buy Now)
Related Forum: MacBook Pro

Popular Stories

best buy holiday

Best Buy Reveals Black Friday Plans With Sitewide Sales Available Now

Friday November 8, 2024 10:05 am PST by
Black Friday sales are continuing today with Best Buy kicking off early Black Friday deals that will last for the next few days. Similar to other retailers, Best Buy's early Black Friday event includes sitewide savings on Apple products, headphones, TVs, monitors, video games, and more. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may...
AirPods Pro Firmware Feature

Apple Releases Firmware Updates for AirPods Pro 2 and AirPods 4

Monday November 11, 2024 11:28 am PST by
Apple today released firmware updates for both AirPods 4 models (version number 7B20) and the AirPods Pro 2 with both Lightning and USB-C charging cases (version number 7B21). All of these AirPods models were previously on firmware version 7B19. It is not immediately clear what new features or changes are included in firmware versions 7B20 and 7B21, but we will update this story if we find...
mac mini thermal architecture feature

New Mac Mini Has Modular Storage, 256GB Model Will Have Faster SSD

Friday November 8, 2024 7:06 am PST by
Apple has returned to using two 128GB storage chips in the new Mac mini with 256GB of storage, according to a partial teardown video shared on social media today. This means the base-model Mac mini with the M4 chip will not have significantly slower SSD speeds compared to higher-end configurations of the computer with 512GB, 1TB, or 2TB of storage, as multiple NAND chips allows for faster SSD...
General Final Cut Pro Feature

Apple Likely to Announce Final Cut Pro Update This Week With These New Features

Sunday November 10, 2024 12:13 pm PST by
In its announcement video for the new Mac mini last month, Apple teased an "upcoming" version of Final Cut Pro for the Mac. Apple will likely announce the update during the annual Final Cut Pro Creative Summit, which begins this Wednesday. The conference is held in association with Apple, and attendees will be visiting Apple Park on the first day. Apple already teased four new features...
iphone 6 thickness

iPhone 17 'Air' May Not Be Much Thinner Than iPhone 6

Monday November 11, 2024 5:18 am PST by
Next year's iPhone 17 "Air" model may not be as thin as Apple planned, according to a rumor originating in Korea. According to the news aggregator account "yeux1122" on Naver, citing industry sources, Apple has run into problems making the new iPhone 17 model sufficiently thin. The device's reduced thickness is apparently dependent on manufacturing a battery with a thinner substrate, but...
Generic iOS 18

Everything New in iOS 18.2 Beta 2

Monday November 4, 2024 12:34 pm PST by
Apple today seeded the second betas of upcoming iOS 18.2 and iPadOS 18.2 updates to developers, and Apple is continuing to refine the Apple Intelligence capabilities. There are also a handful of smaller features that are worth knowing about. Find My Find My has a new option to Share Item Location with an "airline or trusted person" that can help you locate something that you've misplaced....
iphone passcode green

Cops Suspect iOS 18 iPhones Are Communicating to Force Reboots, Making Unlocking Harder

Thursday November 7, 2024 2:20 pm PST by
Law enforcement officials in Detroit, Michigan are warning other police officers about an alleged iPhone change that causes Apple devices stored for forensic examination to spontaneously restart, reports 404 Media. iPhones that are undergoing examination have apparently been rebooting, which makes them harder to unlock with brute force methods, and Michigan police think that it's due to a...

Top Rated Comments

BornAgainMac Avatar
95 months ago
Neat. Those older Macbook Pros have a built-in Dock on the side.
Score: 13 Votes (Like | Disagree)
indiekiduk Avatar
95 months ago
they'd have to pay me extra compensation to take a touch bar model as replacement!
Score: 13 Votes (Like | Disagree)
im_to_hyper Avatar
95 months ago
How many of ya'll are now quickly scouring eBay???
Score: 11 Votes (Like | Disagree)
camnchar Avatar
95 months ago
Reddit user NoTNoS, for example, said Apple exchanged his 2012 model 15-inch MacBook Pro for a 2017 model 15-inch MacBook Pro with Touch Bar.
I'm sure they have tons of them lying around.
Score: 8 Votes (Like | Disagree)
winglet69 Avatar
95 months ago
I find it interesting how some people are upset they didn't get a free new laptop when they went to get their battery replaced. Something they previously didn't know was even a possibility is suddenly their "right".

This truly is the age of entitlement. It's a bit sickening, really. :confused:
Score: 6 Votes (Like | Disagree)
liamsterbins Avatar
95 months ago
Can confirm this and was likely one of the first to be given this exchange back in May. It wasn't until a week after I sent in my computer for a battery replacement (that was supposed to be 3-5 days total) that they informed me of the supply constraint and that a program just launched so that I could get a newer refurbished computer for the same cost of the battery.

In my case though a week turned into nearly a month after they repeatedly messed up and lost the computer.

Needless to say my 2012 rMBP turned into a 2015 rMBP with double every spec except the CPU which was still improved. Free of charge. I was disappointed in Apple for such a horrendous experience but in true Apple fashion they went above and beyond to make it right.
Score: 5 Votes (Like | Disagree)