Apple Support

Apple says the following models are no longer eligible for its MacBook Pro Repair Extension Program for Video Issues: • 15-inch, Early 2011 • 15-inch, Late 2011 • 17-inch, Early 2011 • 17-inch, Late 2011The following MacBook Pro models remain eligible, so long as they were purchased less than four years ago: • Retina, 15-inch, Mid 2012 • Retina, 15 inch, Early 2013Apple launched the repair...

Apple today updated its Apple Support app to version 1.1, adding several new features to enhance the app and make it easier for users to obtain support for their Apple products. Starting today, the Apple Support app can be used to schedule repairs at participating Apple Authorized Service Providers, giving users more options beyond the Apple Genius Bar. Scheduling repairs through an authorized ...

Apple has topped Laptop Mag's Tech Support Showdown list for the third year in a row, receiving praise as "the best tech support in the business," and beating out nine other computer-making companies in the process. Laptop Mag said that its list is aimed at helping customers see who has the most reliable and clear customer service in the tech industry. To conduct the research, the magazine...

The official Apple Support app for iPhone and iPad launched in additional countries this week, including but not limited to Belgium, France, Germany, Spain, Switzerland, and the United Kingdom. The app first launched in the Netherlands in November and expanded to the United States last month. The app mirrors Apple's support website, providing users with a list of their Apple devices, options ...

One month after debuting in the Netherlands, Apple's specialized Apple Support app has gone live in the U.S. App Store, reports TechCrunch. The app gives Apple users an easy way to get support for their devices on the go. The app is designed to mimic Apple's dedicated support website, providing a list of Apple devices owned by the user and giving them access to documentation for those...

Nearly two months after filing a lawsuit against a firm selling counterfeit Apple power adapters and Lightning cables on Amazon, Apple has updated its website to advise customers to beware of counterfeit parts. Apple warns some counterfeit and third-party power adapters and batteries could pose safety risks, and recommends customers visit an Apple Store or Apple Authorized Service Provider for ...

Twitter today announced the results of its first ever #Awards initiative, naming Apple as the top customer service provider on the social networking platform. Apple was awarded with the "Gold" #Customer award for the @AppleSupport Twitter account, which Apple uses to quickly respond to customer service requests. According to Twitter, the @AppleSupport account ranks #1 among support accounts...

Apple today released a specialized Apple Support app in the Netherlands, which is designed to give iOS users another way to get support for their Apple devices. The app closely mimics the design of Apple's dedicated support website, providing a list of the products owned by each user along with options for scheduling repairs in an Apple Store or chatting with Apple's support staff. It also has ...

Apple recently removed Support Profiles from its website, redirecting the page to a new "Get Support" tool that similarly enables customers to check their technical support and service coverage status for iPhones, iPads, Macs, and other Apple products they own. There is, however, one notable difference. The new "Get Support" tool only lists Apple products signed into any given Apple ID,...

Apple today updated its support site with a brand new look and new ways for users to interact with it. The new site is broken into several different blocks, with most of the attention going to three different ways users can get help. The first block is dedicated to a search bar that provides Quick Links, which allow users to get the answers they're looking for while they're searching rather ...