Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
MacBook Pro Updates
Apple Wins 'Gold' Customer Service Award From Twitter
Twitter today announced the results of its first ever #Awards initiative, naming Apple as the top customer service provider on the social networking platform.
Apple was awarded with the "Gold" #Customer award for the @AppleSupport Twitter account, which Apple uses to quickly respond to customer service requests. According to Twitter, the @AppleSupport account ranks #1 among support accounts for average engagements and average engagements for followers, racking up 150,000 likes and retweets since its launch.
Since its March launch, Apple Support has gained more than 524,000 followers and has shared dozens of useful product tips that often garner hundreds of likes and retweets.
Apple was awarded with the "Gold" #Customer award for the @AppleSupport Twitter account, which Apple uses to quickly respond to customer service requests. According to Twitter, the @AppleSupport account ranks #1 among support accounts for average engagements and average engagements for followers, racking up 150,000 likes and retweets since its launch.
The average online customer service response time is a long, grueling 17 hours. Hours! @AppleSupport decided to do something about that sad stat and use Twitter to respond to customer inquiries and comments. Because of the live nature of Twitter they are also able to pick up conversations with customers at any time, and incorporate rich media into responses to provide even more help to people when and where they need it most.Apple launched its Apple Support Twitter account in March of 2016, marking its first support account on a social networking site. Apple uses the Apple Support account to answer customer questions, offer support, and provide Apple customers with tips and tricks on using Apple products.
Illustrate your point. Draw, zoom, and add text to images before sending. pic.twitter.com/WKXfjlac5j
— Apple Support (@AppleSupport) November 9, 2016
Since its March launch, Apple Support has gained more than 524,000 followers and has shared dozens of useful product tips that often garner hundreds of likes and retweets.
Tags: Twitter, Apple Support
[ 36 comments ]
Top Rated Comments
(View all)
33 months ago
Maybe I should ask @AppleSupport why they don't include a built-in calculator app on an iPad.
33 months ago
This is one of the main reasons i stick to apple products. Post purchase support is the best there is.
33 months ago
Deserved. We've owned Apple products for 30 years, and they're rock solid. When there are issues, customer service is outstanding.
33 months ago
Maybe I should ask @AppleSupport why they don't include a built-in calculator app on an iPad.
I, too, would like to see a build-in Calculator app on the iPad. A weather app would be great, too.
33 months ago
Maybe I should ask @AppleSupport why they don't include a built-in calculator app on an iPad.
Maybe you should. And maybe they'll hold back their laughter while sending your question to their junk folder.
33 months ago
This is well documented, snarkwad.
Well "documented"? iPhone's have a nice, native one. Who cares what is documented the point is it would be very "nice" to just have an Apple solution to such a basic thing.
33 months ago
I just want add that Apple Support is one of the reasons my business uses all Apple computers
But we're now nervous we'll have to move away from Apple because their computers aren't being updated, and when they are they are less upgradable.
Maybe support is easier for locked down consumer gadgets but support won't matter to me if they don't sell the products I need to buy.
But we're now nervous we'll have to move away from Apple because their computers aren't being updated, and when they are they are less upgradable.
Maybe support is easier for locked down consumer gadgets but support won't matter to me if they don't sell the products I need to buy.
33 months ago
Not bad, but this is expected. Apple's customer service is usually pretty good.
[ Read All Comments ]
Apple may have discontinued its gold-plated Apple Watch Edition back in 2016, but that hasn't stopped some keen do-it-yourselfers from filling the void.
YouTube stars Casey Neistat and...
FileMaker 18 for macOS launched today, introducing a collection of feature enhancements like an improved user interface and a larger variety of security controls. FileMaker, Inc. is one of...
Apple today previewed a new Safari feature called Privacy Preserving Ad Click Attribution that it says will allow advertisers to measure the effectiveness of their ad campaigns on the web without...
Popular PC game League of Legends is on its way to mobile devices, according to three sources with knowledge of plans for the game who spoke with Reuters. The smartphone version of the game is being...
Nintendo today kicked off the beta for its mobile game Mario Kart Tour, limited to Android in Japan and the United States. Thanks to players starting to get their hands on the game, we now have a...
Mobile network EE has announced it will launch 5G in the United Kingdom on May 30, beating rival Vodafone's 5G offering which launches in early July.
At a London press event this morning,...
Valve has released a new free standalone Steam Chat app for iOS and Android that brings several of the desktop Steam chat client's features to mobile.
Steam users can now use their...
As of today, transit users in the Portland-Vancouver area are able to use their iPhones and Apple Watches to ride the TriMet, C-Tran, and Portland Streetcar, according to the Portland Tribune.
A...
