Apple today updated its support site with a brand new look and new ways for users to interact with it. The new site is broken into several different blocks, with most of the attention going to three different ways users can get help.
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The first block is dedicated to a search bar that provides Quick Links, which allow users to get the answers they're looking for while they're searching rather than having to wait for a results page. The second block allows users to find support by choosing the device they need help with and the third block features "Popular Topics," like how to manage an Apple ID or photos.
The next set of blocks let users know they can seek help from other Apple users at the Apple Support Communities, check warranty and repair status and how to contact Apple Support. The final two blocks are dedicated to promoting Apple Workshops in retail stores and list out recall and replacement programs. The site's new design is also compatible with mobile browsers.
Our reimagined & redesigned site is live. See it for yourself today. https://t.co/6By6G4zBum pic.twitter.com/V9iSUm2Cqx — Apple Support (@AppleSupport) April 29, 2016
In recent months, Apple has worked to make it easier for its customers to seek help from the company about its products. Last month, Apple launched the Apple Support Twitter account, which quickly gained momentum after its genesis and was responding to nearly 100 tweets per hour.
Top Rated Comments
(View all)Just think of what those people are searching for…
"Help, my Apple stock lost 30% of its value""How to get out of Apple support page"
"Stuck inside a webpage"
"How does shifting reference frame affect gravity?"
iPhone batter, my favorite!
There wont be a need for a support website soon because people are frustrated and ditching Apple.