Apple Replaces Support Profiles With New Tool That Only Shows Devices Signed Into Your Apple ID

Apple recently removed Support Profiles from its website, redirecting the page to a new "Get Support" tool that similarly enables customers to check their technical support and service coverage status for iPhones, iPads, Macs, and other Apple products they own. There is, however, one notable difference.

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The new "Get Support" tool only lists Apple products signed into any given Apple ID, whereas the old Support Profiles page allowed customers to add additional products, including those owned by others. The change is cumbersome for families in particular, as managing multiple devices is now more difficult.

The main concern is that users may only have one Apple ID associated with a given device at a time, so now the only way to manage multiple devices is to manually sign in and out of multiple Apple IDs on the website. While not a major problem, a number of MacRumors readers have emailed us with negative feedback about the change.

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Apple Support Profiles had an "Add Products" option (Image: iPhone-Tricks)

The change also prevents non-iCloud devices such as older iPods from being added to the list. Users can manage their devices on their Apple ID account page.



Top Rated Comments

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32 months ago

Ever since they redesigned the site not too long ago, the entire support part is horrendous. Getting repairs and support used to be quick and easy. Now you have to jump through hoops and they don't have accessory support easy to find.

And it's crazy that you can't even use the app to schedule genius appointments anymore.
Rating: 21 Votes
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32 months ago
Ever since they redesigned the site not too long ago, the entire support part is horrendous. Getting repairs and support used to be quick and easy. Now you have to jump through hoops and they don't have accessory support easy to find.
Rating: 17 Votes
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32 months ago
I miss the good old days of Apple customer support. The time when fewer people owns Apple computers, iPods and early versions of iPhones. I heard stories including a friend of mine walking to Apple Store without warranty and Apple just replaced his iPad. I used to visit the mall and stopped by the store and they'll entertain you right away. I feel so special back then having the first class and quick service. Now people pays $129 and brags how Apple gets their appointments days later, and Apple fix their iPhones for only $99 instead of paying full price. Time has changed Apple got bigger making more money than ever now we're getting less. I tend not to visit their store anymore when I go to the mall because it's crowded all the time. Makes me wonder what's next with Apple?
Rating: 9 Votes
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32 months ago

Two steps forward ten steps back.

It is their mantra everyday as of late.
Rating: 6 Votes
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32 months ago

And it's crazy that you can't even use the app to schedule genius appointments anymore.

I tried using the new support portal online to change my genius bar reservation... only to get errors to try again every day until the 4 days that passed until my appointment, and it still wouldn’t let me cancel even after the date passed. In all, a piss poor service on Apple’s part, especially since people looking for this portal likely are pissed off at them already needing servicing.
My appointment was held and reserved for 6 days even though I wanted to cancel it, no wonder why my local store is booked more than my doctors office... they can’t cancel!
Rating: 6 Votes
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32 months ago
Ugh, I never realised how much I relied on Support Profile until it went. With it now only supporting signed-in devices, how am I supposed to keep track of serials and support coverage for my accessories like AirPorts and Apple Pencil?

Apple support tools have been an absolute mess recently. They seem to have been transitioning to the new tools for a year or so, breaking both new and old systems in the process.

And the icing on the cake - only my two Macs are showing on the device list, despite all of my devices correctly showing on the Apple ID page and in the Apple Store app. So if I drop my phone tomorrow, it wouldn't even be possible for me to start a support request online. Great job Apple.
Rating: 5 Votes
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32 months ago
On the old support profile page, I could pick a device & see information about when I bought it & if I have AppleCare on it. I don't put AppleCare on everything so I'm not sure which devices have it & which don't & I don't see a way to determine that on the new site.
Rating: 5 Votes
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32 months ago
Well that's stupid. It's completely useless now. It's doesn't even show your previously registered devices or your devices connected to iCloud.

If it's not broken, don't fix it.
Rating: 4 Votes
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32 months ago

That's a pretty poor change - the get support tool only shows my iMac and MacBook, not my phone, watch or either of my iPads which do all show on my devices under my account
Not impressed!

Similar story here, in fact none of the devices I own that are still covered by AppleCare are listed on the Apple Support page which makes great sense. :rolleyes:
Rating: 4 Votes
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32 months ago
One thing I like is that used iOS devices aren't left stuck on someone else's support profile thanks to this change.

Too many times, I would buy a used device and try adding it to my profile only to see that it had already been linked to another Apple ID, and not in any way related to iCloud. That made it feel like my devices weren't fully mine.

Then going to the Apple Store for service on a used phone would have it show up with someone else's name registered to it. They really should have removed Support Profiles once Activation Lock became a thing.
Rating: 4 Votes
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