Apple Replaces Support Profiles With New Tool That Only Shows Devices Signed Into Your Apple ID

by

Apple recently removed Support Profiles from its website, redirecting the page to a new "Get Support" tool that similarly enables customers to check their technical support and service coverage status for iPhones, iPads, Macs, and other Apple products they own. There is, however, one notable difference.

apple-get-support
The new "Get Support" tool only lists Apple products signed into any given Apple ID, whereas the old Support Profiles page allowed customers to add additional products, including those owned by others. The change is cumbersome for families in particular, as managing multiple devices is now more difficult.

The main concern is that users may only have one Apple ID associated with a given device at a time, so now the only way to manage multiple devices is to manually sign in and out of multiple Apple IDs on the website. While not a major problem, a number of MacRumors readers have emailed us with negative feedback about the change.

support-profile

Apple Support Profiles had an "Add Products" option (Image: iPhone-Tricks)

The change also prevents non-iCloud devices such as older iPods from being added to the list. Users can manage their devices on their Apple ID account page.

Top Rated Comments

(View all)
Avatar
51 months ago

Ever since they redesigned the site not too long ago, the entire support part is horrendous. Getting repairs and support used to be quick and easy. Now you have to jump through hoops and they don't have accessory support easy to find.

And it's crazy that you can't even use the app to schedule genius appointments anymore.
Score: 21 Votes (Like | Disagree)
Avatar
51 months ago
Ever since they redesigned the site not too long ago, the entire support part is horrendous. Getting repairs and support used to be quick and easy. Now you have to jump through hoops and they don't have accessory support easy to find.
Score: 17 Votes (Like | Disagree)
Avatar
51 months ago
I miss the good old days of Apple customer support. The time when fewer people owns Apple computers, iPods and early versions of iPhones. I heard stories including a friend of mine walking to Apple Store without warranty and Apple just replaced his iPad. I used to visit the mall and stopped by the store and they'll entertain you right away. I feel so special back then having the first class and quick service. Now people pays $129 and brags how Apple gets their appointments days later, and Apple fix their iPhones for only $99 instead of paying full price. Time has changed Apple got bigger making more money than ever now we're getting less. I tend not to visit their store anymore when I go to the mall because it's crowded all the time. Makes me wonder what's next with Apple?
Score: 9 Votes (Like | Disagree)
Avatar
51 months ago

And it's crazy that you can't even use the app to schedule genius appointments anymore.

I tried using the new support portal online to change my genius bar reservation... only to get errors to try again every day until the 4 days that passed until my appointment, and it still wouldn’t let me cancel even after the date passed. In all, a piss poor service on Apple’s part, especially since people looking for this portal likely are pissed off at them already needing servicing.
My appointment was held and reserved for 6 days even though I wanted to cancel it, no wonder why my local store is booked more than my doctors office... they can’t cancel!
Score: 6 Votes (Like | Disagree)
Avatar
51 months ago

Two steps forward ten steps back.

It is their mantra everyday as of late.
Score: 6 Votes (Like | Disagree)
Avatar
51 months ago
On the old support profile page, I could pick a device & see information about when I bought it & if I have AppleCare on it. I don't put AppleCare on everything so I'm not sure which devices have it & which don't & I don't see a way to determine that on the new site.
Score: 5 Votes (Like | Disagree)

Top Stories

Top Stories: iOS 14 Feature Tour, 'iPhone 12 mini' Rumors, Apple Watch Band Controversy

Saturday September 26, 2020 6:00 am PDT by
Things started to calm down a bit this week following last week's rush of media event, Apple Watch and iPad launches, and the release of iOS 14 and other operating updates. But that doesn't mean there wasn't still a lot of news, from digging deeper into iOS 14 to more iPhone 12 rumors to the uproar over trying to exchange band sizes on the new Apple Watch. On top of all of that, we heard...

'iPhone 12 mini' Name Reappears in Leaked Apple iPhone 12 Case Stickers

Friday September 25, 2020 1:58 am PDT by
Earlier this week a proven leaker claimed that the iPhone 12 lineup would be named "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max," and today the same nomenclature has appeared again in a photo depicting alleged stickers from unreleased Silicone iPhone cases originating from Apple's international distribution center in Ireland. The photo shows three stickers with the...

iOS 14: 'Phoenix 2' Space Shooter Delivers Playable Demo via App Clips

Saturday September 26, 2020 2:08 pm PDT by
One of the new features that arrived in iOS 14 is called App Clips. App Clips is described by Apple to be a "small part of your app" that can be available to users at just the right moment.App Clips focus on finishing one task quickly. An ideal App Clip experience allows users to open and complete a task in seconds. Instead of requiring an App Store download, they can be loaded and run via...

Apple Releases iOS 14.0.1 With Fix for Bug That Resets Default Apps After Rebooting

Thursday September 24, 2020 10:12 am PDT by
Apple today released iOS 14.0.1, the first update to the iOS 14 operating system that was released on September 16. Today's update is a bug fix update addressing issues that weren't able to be fixed in the initial iOS 14 launch. The iOS 14.0.1 update is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. ...

Upcoming Xbox App Update Will Let Xbox Users Stream Games to iPhone and iPad

Friday September 25, 2020 11:58 am PDT by
Microsoft is testing a new version of its Xbox app that will let Xbox users play games remotely on their iPhones and iPads using streaming functionality. The new feature was rolled out to TestFlight users this morning. The Xbox streaming option is distinct from Microsoft's xCloud service, which it has been clashing with Apple over. xCloud is designed to stream games from Microsoft's servers, ...

Microsoft Internally Worked on a Mac OS X Aqua Inspired Windows XP Theme

Saturday September 26, 2020 10:51 am PDT by
Microsoft tested a Windows XP theme that closely resembled Mac OS X's Aqua GUI, reports The Verge. A recent Windows XP source code leak has revealed various unreleased themes that Microsoft developed in 2000, at a time when Microsoft was in heated competition with Apple regarding desktop operating systems. One of the themes, codenamed "Candy," mirrors the design of Apple's Aqua...

Video Offers Closer Look at Apple Face Mask

Friday September 25, 2020 5:25 am PDT by
YouTube channel Unbox Therapy has today shared a new video giving a closer look at Apple's reusable face masks for corporate and retail employees. Apple's own face mask was designed by the company's Engineering and Industrial Design teams amid the global health crisis for corporate and retail employees, and the boxes include Apple's famous "Designed by Apple in California" text. The...

iPhone 12 May Launch Earlier Than Usual in South Korea

Monday September 28, 2020 5:24 am PDT by
The upcoming iPhone 12 lineup may launch earlier than usual in South Korea, reports The Korea Herald. South Korean telecoms firms speaking to The Korea Herald have said that the iPhone 12 lineup will launch ahead of its usual schedule. Normally, the release of new iPhones in South Korea comes about one month after launch in the United States. Last year, the iPhone 11 arrived in South Korea ...

New Version of Microsoft Office Coming Next Year That Won't Require a Subscription

Thursday September 24, 2020 1:53 am PDT by
Microsoft will next year offer a new perpetual release of Microsoft Office for Mac and Windows that doesn't require a subscription to use, according to the software giant (via Windows Central). "Microsoft Office will also see a new perpetual release for both Windows and Mac, in the second half of 2021," said Microsoft in a blog post announcing the next version of its Exchange server,...

iOS 14 Widgets Offer iPhone Users Creative Home Screen Ideas

Sunday September 20, 2020 8:43 pm PDT by
Updated on September 22nd with hands on video. In iOS 14, Apple introduced ‌the concept of Home Screen‌ widgets, which provide information from apps at a glance. Widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. Despite the relative lack of...