Apple CarPlay Contributes to Higher Vehicle Satisfaction in Latest Survey

A new survey released last week by J.D. Power shows that U.S. consumers continue to prefer vehicles with support for Apple CarPlay.

Apple CarPlay Dash
The market research firm's annual U.S. Automotive Performance, Execution, and Layout (APEAL) Study found overall satisfaction with in-vehicle infotainment systems to average 805 on a 1,000-point scale. However, satisfaction was higher among owners who use Android Auto (832), and even higher for those who use CarPlay (840).

The study is based on responses from 99,144 owners of new 2024 model-year vehicles in the U.S. who were surveyed after 90 days of ownership, according to J.D. Power. The study was conducted from July 2023 through May 2024.

CarPlay has routinely fared well in vehicle satisfaction studies since launching in 2014, so this latest one is no surprise. However, it comes after General Motors last year controversially decided to stop offering CarPlay and Android Auto in its new electric vehicles, in favor of its own software system. Electric vehicle maker Rivian also prefers its own software over CarPlay. J.D. Power's study reinforces that these automakers are betting against a consumer preference, and it remains to be seen if they will ever reverse course.

The next-generation version of CarPlay that Apple announced in 2022 has yet to become available in any vehicles, but Apple's website says the rollout will begin this year. Next-generation CarPlay will be more deeply integrated across multiple screens in a vehicle, offer a built-in FM radio app and climate controls, and more. It will also be highly customizable, allowing automakers to tailor the design of the system to uniquely match their vehicles.

Related Roundup: CarPlay

Popular Stories

apple wallet drivers license feature iPhone 15 pro teal 1

Apple Says iPhone Driver's Licenses Coming to These 8 U.S. States, But Rollout Remains Slow

Wednesday March 19, 2025 6:55 am PDT by
In select U.S. states, residents can add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports and businesses, and in select apps. Unfortunately, this feature continues to roll out very slowly. It has been three and a half years since Apple first announced the...
iOS 19 visionOS UI Elements

iOS 19 to Have Some of the 'Biggest' Design Changes in iPhone's History

Sunday March 16, 2025 10:35 am PDT by
Apple is planning some of the "biggest iOS and macOS redesigns in its history," according to Bloomberg's Mark Gurman. In his Power On newsletter today, Gurman reiterated that iOS 19 will have a visionOS-like design with more transparent interfaces:The new interfaces will adopt the design principles introduced in visionOS, the software for Apple's Vision Pro headset. That includes greater...
iphone 16 pro ghost hand

Next Year's iPhone 18 Pro Already Rumored to Have Five New Features

Tuesday March 18, 2025 1:00 pm PDT by
While the iPhone 18 Pro models are still around a year and a half away from launching, there are already some early rumors about the devices. Below, we recap some key iPhone 18 Pro rumors so far. Under-Screen Face ID In April 2023, display industry analyst Ross Young shared a roadmap showing that iPhone 17 Pro models would feature under-display Face ID. In May 2024, however, Young said ...
iphone 16 pro models 1

Apple's First Foldable iPhone Estimated to Cost Nearly Twice as Much as iPhone 16 Pro Max

Monday March 17, 2025 6:42 am PDT by
In an investor research note today with British bank Barclays, analyst Tim Long said Apple's first foldable iPhone could have a starting price in the $2,300 range in the United States, which would make it by far the most expensive iPhone model ever. If the first foldable iPhone starts at $2,299, that means it would cost nearly twice as much as the iPhone 16 Pro Max, which starts at $1,199. ...
Bent iPhone Air Feature

Apple Canned Larger iPhone 17 Air Model Over Fears of Bendgate 2.0

Monday March 17, 2025 4:07 am PDT by
Apple prototyped a larger ultra-slim iPhone 17 Air with a 6.9-inch display, but ultimately decided not to go ahead with the device because of fears that it could be susceptible to bending, according to a new report. Bloomberg reporter Mark Gurman, writing in his latest Power On newsletter: When it first started work on the phone, it prototyped a device with a 6.9-inch screen — matching...
iPhone 17 Air Fanned Feature

First iPhone 17 Air Case Has Camera Bar, Camera Control Button Cutouts

Wednesday March 19, 2025 5:29 am PDT by
Serial leaker Sonny Dickson today shared an image of what he claims is a first look at a third-party case for Apple's iPhone 17 Air. "If you didn’t know an Air was coming, you'd swear it was a Google Pixel case," he said. Case manufacturers often obtain design specifications of upcoming iPhone models before their release by collaborating with Apple through official partnerships or...
iphone 16 pro models 1

All Four iPhone 17 Models Rumored to Feature Upgraded 24-Megapixel Front Camera and More

Monday March 17, 2025 7:50 pm PDT by
All four iPhone 17 models launching later this year will feature an upgraded 24-megapixel front-facing camera, according to analyst Jeff Pu. In a research note today with investment firm GF Securities, Pu shared a chart in which he reiterated that the iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max will each be equipped with a 24-megapixel front camera. By comparison, all four ...
General iOS Mail Feature

iOS 18.3.2 Broke iCloud Mail Delivery

Monday March 17, 2025 3:31 pm PDT by
The iOS 18.3.2 update that Apple released last week appears to have broken iCloud Mail for some users. There are multiple complaints on Reddit and the MacRumors forums from users who say that iCloud Mail is not able to push new iCloud emails to their iPhones after the iOS 18.3.2 update. Affected users say that despite having the correct settings enabled, new iCloud emails are not showing up...

Top Rated Comments

Wolf Puppy Avatar
8 months ago
I will not consider a vehicle if it lacks CarPlay. I’m sure many agree.
Score: 99 Votes (Like | Disagree)
DocMultimedia Avatar
8 months ago

Carplay is whatever. If you've ever been in a car with a good infotainment system like a Tesla, or Polestar. Carplay is a luxury. Of course if you drive crap cars you'd want it
I will never get another Tesla. Miserable experience by itself, and even worse without CarPlay. Even though my Tesla is only three years old I've started looking at other cars (usually my cars last me 15 years or more). CarPlay is now a requirement for me.
Score: 36 Votes (Like | Disagree)
Goodeye Avatar
8 months ago
And yet GM wants to remove it for their own in-house crap which I don’t care if they are working with Google on it, their attempts thus far on their infotainment systems have been utter trash.

Then you have Rivian and others who say: “we’re not going to add it even when our customers ask for it”.

Good luck if people keep pushing for it then maybe there is a reason. I need something seamless not your inferior systems trying to make sense of what’s on my phone so I can access it.
Score: 31 Votes (Like | Disagree)
orev Avatar
8 months ago
People want CarPlay because car makers just don't have the right mentality for supporting a software app platform. They think about cars as hardware that you sell and then they don't want to think about it except for getting maintenance fees from you. Software makers know that you need a team of people dedicated to supporting the software, releasing updates, etc.

That's why a phone will always be better than the built-in interface. You upgrade your phone every few years. Cars you upgrade maybe once a decade (if you're being financially smart). People also don't want to pay for another data subscription for their car to be connected to 5G when the phone they have with them already has a data connection.
Score: 21 Votes (Like | Disagree)
Mousse Avatar
8 months ago
People like consistency. Who wants to learn a new UI every time they get in a new car? Besides, the home grown infotainment system of auto manufacturers is rubbish.

Personally, I'd do away with infotainment systems all together. I'm OG; just give me buttons and knobs for climate control. I don't need radios or other distractions.
Score: 18 Votes (Like | Disagree)
con2apple Avatar
8 months ago
No surprise.
Competition from Apple has made the media systems in cars better.
But let's be honest, it's still a disaster in comparison.

I still don't understand why an iPhone SE 1G can display a smooth map view via CarPlay, but the computer in a Mercedes S-Class fails to do so.
Score: 16 Votes (Like | Disagree)