Faulty MacBook Butterfly Keyboards Cost Apple $50 Million in Lawsuit Settlement

Apple will pay $50 million to settle a 2018 class-action lawsuit over the faulty butterfly keyboards that were used in MacBook machines between 2015 and 2019, reports Reuters. Customers in California, Florida, Illinois, Michigan, New Jersey, New York, and Washington claimed that Apple knew about the faulty butterfly mechanism and concealed it while continuing to sell computers with the keyboard.

macbook pro butterfly keyboard
MacBook Pro, MacBook Air, and MacBook models adopted the butterfly keyboard across 2015 and 2016, with Apple touting the thinness of the keyboard and the superior key feel and stability. Not too long after the keyboards started launching, customers learned that they were prone to failure.

Thousands of customers ran into issues with keys repeating, sticking, and otherwise failing when dust and other particulates got into the butterfly mechanism, resulting in a huge controversy over the butterfly technology.

Apple ultimately launched a keyboard repair program in June 2018, but it only covered MacBook, MacBook Pro, and ‌MacBook Air‌ models for four years, and Apple would only replace butterfly keyboards with another butterfly keyboard, so some customers have run into repeat failures that are no longer covered. The lawsuit alleged that Apple's repair program was not sufficient.

scissorvsbutterfly
Apple tried to iterate on the butterfly mechanism to make it more durable and there were three generations of the butterfly keyboard, but all of them experienced issues. Apple ultimately started replacing butterfly keyboards with scissor switch keyboards, and phased out the last butterfly keyboard in 2020, and now all Mac models that are available use the more reliable scissor switch mechanism that predates the butterfly keys.

The lawsuit covers only customers in the above-mentioned states, and lawyers are expecting maximum payouts of $395 to customers who replaced multiple keyboards, $125 to people who replaced one keyboard, and $50 to people who replaced key caps. The settlement is preliminary and will need to be approved by the judge overseeing the case.

Top Rated Comments

ProfessionalFan Avatar
7 months ago
So they will each get $1.21 and some lawyers made millions. Cool
Score: 25 Votes (Like | Disagree)
MayaUser Avatar
7 months ago
Outstanding
Beautiful
Justice has been made
Score: 20 Votes (Like | Disagree)
Schizoid Avatar
7 months ago
As an nginr, I saw the words, "Stainlss stl dom" and immdiatly thought that was a bad ida!
Score: 16 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
7 months ago
Great news! Not surprised but the lawyers seem to take a big chunk of money. It should be the consumers that should get paid the most amount of $ since they are the ones that had to deal with the butterfly keyboard.
Score: 13 Votes (Like | Disagree)
JPack Avatar
7 months ago
No sweat, just consider it the cost of keeping Jony Ive as Senior VP of Industrial Design.
Score: 11 Votes (Like | Disagree)
freedomlinux Avatar
7 months ago

$395 to customers who replaced multiple keyboards, $125 to people who replaced one keyboard
That is genuinely a bigger payout than I expected after hearing "class-action". EDIT "up to" $125, but still...

That said, I recall the Butterfly keyboard replacements were quite expensive because:
[LIST=1]
* Requires a top case replacement (good job on that "environment" thing, Apple!)
* Replacements had the same/similar problem anyway
Score: 10 Votes (Like | Disagree)

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