Apple Says iOS 15.2 Included No Changes That Would Have Toggled iCloud Private Relay Off

iOS 15.2 did not introduce a bug that turned iCloud Private Relay off for some users, Apple said in a statement that was provided to MacRumors. The statement was in response to a T-Mobile claim that iOS 15.2 had automatically toggled the ‌iCloud‌ Private Relay feature off for some users.

icloud private relay ios 15

iCloud Private Relay is an innovative internet privacy service that allows users with an iCloud+ subscription to connect to the internet and browse with Safari in a more secure and private way. We have rolled Private Relay out in beta and it's available in most countries around the world. No carrier partners have blocked their users from taking advantage of Private Relay.

No changes were made to iCloud Private Relay in iOS 15.2 that would have toggled the feature off. Users are encouraged to check their Settings to see if Private Relay is enabled on their device or for a specific network.

Apple also said that no carriers, including T-Mobile, have blocked their users from taking advantage of the ‌iCloud‌ Private Relay feature.

T-Mobile earlier this week was accused of disabling ‌iCloud‌ Private Relay for its users after some T-Mobile subscribers found that they were unable to turn on the feature. T-Mobile then released a statement that said it had discovered that the iOS 15.2 update was causing some device settings to default to the feature being toggled off, which Apple says did not happen.

T-Mobile also said that customers who have plans and features that use T-Mobile content filtering, such as parental controls, do not have access to ‌iCloud‌ Private Relay in order to allow these services to work as designed. It is not entirely clear why some T-Mobile subscribers were having issues, but customers who are not using content filtering should be able to use ‌iCloud‌ Private Relay as expected.

‌iCloud‌ Private Relay can be turned off on a network by network basis, which can cause it to state that it is not working on the carrier level. If not enabled in the carrier settings on an iPhone, ‌iCloud‌ Private Relay won't be available for the cellular network, and the same goes for WiFi.

Apple recommends that users make sure that the Limit IP Address Tracking preference in WiFi, Cellular Data Options, or Network Settings is toggled on in order to use ‌iCloud‌ Private Relay, and the company has published a support document that better explains how ‌iCloud‌ Private Relay works, how to enable ‌iCloud‌ Private Relay, and what to do if a website or network does not work with the feature.

In light of the new information from Apple, T-Mobile has issued a revised statement clarifying that there were no changes made in iOS 15.2.

We wanted to update what we shared earlier. Apple doesn't change customers' settings when they update to iOS 15.2. Customers may see an error message if they previously toggled iCloud Private Relay or Limit IP Address Tracking off in their Cellular Data Options Settings. Apple has more details on their support page for this feature here.

Apple today also made changes in the iOS 15.3 beta to make it clearer what's going on when ‌iCloud‌ Private Relay is not working for a cellular network. The messaging now advises customers to check their cellular settings if the feature is disabled, rather than simply suggesting a carrier partner does not support it.

icloud private relay change ios 15 3
At least some of the confusion over T-Mobile and ‌iCloud‌ Private Relay may be related to the wording of the setting in the current version of iOS 15.2, which says that ‌iCloud‌ Private Relay is not carrier supported even if the feature is actually toggled off by the user in the cellular settings.

All three U.S. carriers yesterday confirmed that they support ‌iCloud‌ Private Relay, and now Apple has also made it clear that no carriers are blocking the feature.

Apple does say that there are network setups that could cause ‌iCloud‌ Private Relay not to work. Networks that audit traffic or perform network-based filtering will block access to Private Relay. This includes enterprise and school networks, which often have traffic monitoring policies, as well as cellular providers that are offering network-based services like Parental Controls, as is the case in T-Mobile's situation.

Related Roundups: iOS 15, iPadOS 15
Related Forum: iOS 15

Top Rated Comments

BWhaler Avatar
1 week ago
It must be exhausting for Apple to fight on every front for our privacy. It would be so easy to just fold up their tents and make a ton more money.

Apple is not perfect. Far from it. But thank heavens it is run by principled leaders who fight for us. They don’t need to—yet they do anyway. And I, for one, am thankful.
Score: 20 Votes (Like | Disagree)
exjr_ Avatar
1 week ago

Talk is cheap.

Can Apple explain why I am getting this message (iOS 15.2.1, T-Mobile)?


Is your "Limit IP Address Tracking" setting disabled?

Check under Settings -> Cellular -> Cellular Data Options. If that's off, iCloud Private Relay will not work over cellular
Score: 9 Votes (Like | Disagree)
LoveTo Avatar
1 week ago
Reading between the lines, I think Apple is saying that the bug wasn’t introduced in 15.2 but it was in-fact introduced in 15.1. T-Mobile just didn’t figure it out until 15.2 ?
Score: 7 Votes (Like | Disagree)
LogicalApex Avatar
1 week ago

It must be exhausting for Apple to fight on every front for our privacy. It would be so easy to just fold up their tents and make a ton more money.

Apple is not perfect. Far from it. But thank heavens it is run by principled leaders who fight for us. They don’t need to—yet they do anyway. And I, for one, am thankful.
I am happy that my interests and Apple's profit interest align in this case to give me a product I'm interested in. Apple doesn't pursue privacy instead of profit... They pursue it in favor of profit. It is the strongest area Google can't compete with them on since a core portion of their business model (including for Android) is profiting from personalized ads which require user data collection...

Don't prescribe morals and principals to corporations. They lack capacity for anything more than profit seeking.
Score: 6 Votes (Like | Disagree)
nutmac Avatar
1 week ago

Apple also said that no carriers, including T-Mobile, have blocked their users from taking advantage of the iCloud Private Relay feature.
Talk is cheap.

Can Apple explain why I am getting this message (iOS 15.2.1, T-Mobile)?



Attachment Image
Score: 6 Votes (Like | Disagree)
CarlJ Avatar
1 week ago

At least some of the confusion over T-Mobile and iCloud Private Relay may be related to the wording of the setting in the current version of iOS 15.2, which says that iCloud Private Relay is not carrier supported even if the feature is actually toggled off by the user in the cellular settings.
I have an intense dislike for programs where the developers casually lie to the users, usually along the lines of "oh, an error happened in this section, and the developer was only thinking of error X, so if any error happens, explain to the user that they did X wrong".

It's like when Windows would blue-screen, and then the following startup screen said, basically, "we're having to check the filesystem integrity because you didn't shut the system down properly, next time please shut the system down properly" - for the 200th time, your OS ****ing blue screened you idiots! Not that I'm still bitter about that or anything. I've also seen systems that say, "you haven't purchased any music / apps / whatever", showing a blank list, rather than saying, "we are currently unable to contact the server to verify what music/apps you have purchased". Developers that just assume the user is at fault infuriate me. It's a very unprofessional assumption to make unless you've really checked everything else, and it always seems to be happening when lazy developers have not, in fact, checked everything else. It makes your program look bad, and to a lesser extent, it makes all software seem less trustworthy.

Apologies for the rant (or thanks for coming to my TED Talk?). There are better ways to write software.
Score: 5 Votes (Like | Disagree)

Related Stories

tmobilelogo

T-Mobile Says iOS 15.2 Bug Turning Off iCloud Private Relay for Some Users

Tuesday January 11, 2022 12:02 pm PST by
T-Mobile has not disabled iCloud Private Relay for its subscribers, in contrast to recent reports suggesting the carrier was preventing iPhone users from enabling the feature. In a statement to Bloomberg's Mark Gurman, T-Mobile said that iOS 15.2 device settings that default to the feature being toggled off, and that Apple has been contacted. T-Mobile explicitly says that iCloud relay has...
icloud private relay change ios 15 3

Apple Clarifies iCloud Private Relay Wording in iOS 15.3 to Prevent Confusion Over Carrier Support

Wednesday January 12, 2022 11:41 am PST by
In today's iOS 15.3 beta, Apple has updated the wording that people see when iCloud Private Relay is disabled for a cellular or WiFi network, clarifying that when it's off, it's not always because of a lack of carrier support. The new message says that Private Relay is turned off, but it explains that either a cellular plan does not support it or that it has been deactivated in Cellular...
icloud private relay unavailable

iCloud Private Relay Down for Some Users

Wednesday November 3, 2021 12:35 pm PDT by
Apple's iCloud Private Relay option is not working for some users, according to Apple's System Status page. The feature is experiencing an outage and is unavailable at the current time. According to Apple, the outage started at 11:40 a.m. Pacific Time and it is ongoing. Those who are having iCloud Private Relay issues may have received a notification letting them know that the feature is...
icloud private relay ios 15

EU Mobile Operators Want Apple's iCloud Private Relay Service to Be Outlawed Over Concerns of 'Digital Sovereignty'

Monday January 10, 2022 4:40 am PST by
Major EU mobile operators are reportedly looking for Apple's iCloud Private Relay service to be outlawed because it allegedly infringes upon EU "digital sovereignty," according to a report from The Telegraph. iCloud Private Relay was a feature announced with iOS 15 that encrypts data so that neither Apple nor a third-party can see users' browsing activity in Safari. With iCloud Private Rely...
icloud

Apple Seemingly Adds Russia to List of Countries Where iCloud Private Relay Won't Be Available

Friday September 17, 2021 3:43 am PDT by
Alongside iOS 15, Apple introduced an iCloud+ service that adds new features to its paid ‌iCloud‌ plans. One of these features is ‌iCloud‌ Private Relay, which is designed to encrypt all of the traffic leaving your device so no one can intercept it or read it. According to Apple, "regulatory reasons" prevent the company from launching Private Relay in China, Belarus, Colombia, Egypt, ...
iOS 15

Everything New in iOS 15.2 Beta 3: Macro Mode Updates, iCloud Private Relay Tweaks and More

Tuesday November 16, 2021 12:21 pm PST by
Apple today released the third beta of an upcoming iOS 15.2 update to developers for testing purposes, and the Cupertino company is continuing to refine features ahead of the software's release. Beta 3 doesn't add as many new features as prior betas, but there are some notable changes. Playlist Search in Music App Apple has added a long-awaited feature that allows Apple Music users to...
icloud private relay beta

Apple to Release iOS 15 iCloud Private Relay as a Public Beta

Wednesday August 25, 2021 10:39 am PDT by
When iOS 15 and iPadOS 15 launch this fall, iCloud Private Relay will be included, but Apple plans to provide the features as a public beta rather than a finalized addition. According to Apple's release notes for the seventh beta of iOS 15, iCloud Private Relay is being released as a public beta to allow Apple to "gather additional feedback and improve website compatibility" before the...
icloud

iOS 15 'iCloud Private Relay' Feature Won't Be Available in China, Belarus, Saudi Arabia, South Africa and More

Monday June 7, 2021 5:25 pm PDT by
Alongside iOS 15, Apple introduced an iCloud+ service that adds new features to its paid iCloud plans. One of these features is iCloud Private Relay, which is designed to encrypt all of the traffic leaving your device so no one can intercept it or read it. Apple did not mention country limitations for the feature when announcing it, but Apple told Reuters that Private Relay will not be...

Popular Stories

maxresdefault

Review: M1 Max MacBook Pro After Three Months

Wednesday January 19, 2022 11:30 am PST by
It's now been a few months since the M1 Pro and M1 Max MacBook Pro models launched in October, and MacRumors video editor Dan Barbera has been using one of the new machines since they debuted. Over on the MacRumors YouTube channel, Dan has shared a three month review of his MacBook Pro to see how it has held up over time and how it's changed his workflow. Subscribe to the MacRumors YouTube ...
iphone se 2020 top

New iPhone SE Likely to Launch in April Based on Production Timeframe

Wednesday January 19, 2022 6:44 am PST by
Apple suppliers will begin producing display panels for the third-generation iPhone SE this month, with final assembly of the device likely to start in March, according to information shared by display industry consultant Ross Young. Based on this production timeframe, Young believes the third-generation iPhone SE is likely to launch in the second half of April, or perhaps in early May at...
AirPods 3 New Firmware Feature

Apple Updates AirPods 3 Firmware to Version 4C170

Tuesday January 18, 2022 11:46 am PST by
Apple today released a new 4C170 firmware update for the AirPods 3, an update from the prior 4C165 that was made available in December. Apple does not offer details on what's included in new firmware updates for the AirPods‌, so we don't know what improvements or bug fixes the new firmware brings. There is no standard way to upgrade the ‌AirPods‌‌ software, but firmware is...
iPad Air Feature 2 green

New Apple Products Filed in Regulatory Database, Likely Including New iPhone SE and iPad Air

Tuesday January 18, 2022 6:11 am PST by
Apple today filed unreleased iPhone and iPad models in the Eurasian Economic Commission database, as spotted by French blog Consomac. The filings likely represent the rumored third-generation iPhone SE, fifth-generation iPad Air, and potentially more. The unreleased iPhone models have the identifiers A2595, A2783, and A2784, while the unreleased iPad models have the identifiers A2588, A2589, ...
iphone 5g mmwave

U.S. Airlines Warn of 'Catastrophic' Crisis With Impending 5G Rollout, AT&T and Verizon Agree to Delay Around Airports

Tuesday January 18, 2022 10:35 am PST by
Verizon and AT&T's upcoming rollout of new C-Band 5G technology could cause chaos and lead to widespread delays of passenger and cargo flights, major U.S. airlines said on Monday in a letter sent to the White House National Economic Council, the FAA, and the FCC (via Reuters). "Unless our major hubs are cleared to fly, the vast majority of the traveling and shipping public will essentially...
microsoft office icons

Microsoft Releases Office for Mac Update With Full Apple Silicon Support in Excel

Tuesday January 18, 2022 4:15 am PST by
Microsoft has released a new version of its Office for Mac productivity suite that includes an updated Excel app with 100% native support for Apple silicon machines. According to the release notes accompanying version 16.57, Excel will now run natively on Macs powered by Apple's M1-series processors without having to use the Rosetta 2 translation layer, which means anyone using a Mac with an ...
appleeducation

Apple's US Education Store Now Requires Institution Verification to Buy Discounted Products

Wednesday January 19, 2022 2:22 am PST by
Apple is now requiring that customers in the United States verify that they're active students, teachers, or staff members at an educational institution in order to access education discounts on products. Previously, little verification was needed for customers to purchase products through Apple's education store in the United States. Apple's education stores offer models of the iPad and Mac ...
iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
Beyond iPhone 13 Better Blue Face ID

Rumored iPhone 14 Pro Feature Delayed Until Next Year

Wednesday January 19, 2022 3:00 am PST by
Apple's long-rumored under-display Face ID technology will not be coming to the iPhone 14 Pro, according to recent reports. Based on the latest rumors, it now looks unlikely that the 6.1-inch iPhone 14 Pro and 6.7-inch iPhone 14 Pro Max will feature Face ID technology under the display as several reports claimed over the past year. Display industry consultant Ross Young, who often reveals ...