Apple Warns That Restoring From Backup Can Cause Apple Music Bug on New iPads and iPhone 13 Models

Customers who purchase an iPhone 13 model, an iPad 9, or an iPad mini 6 and restore their new device from a backup may run into a bug that affects Apple Music, Apple said in a new support document published today.

apple music
New iPhone and ‌iPad‌ owners may not be able to access the ‌Apple Music‌ catalog and settings or use Sync Library after restoring from a backup.

To fix this issue, Apple says that the devices must be updated, which can be done by going to Settings > General > Software Update. ‌iPhone 13‌ owners who have already received their devices have confirmed that there is a day one iOS 15 security update that needs to be installed. It's worth noting, though, that the update text does not specifically mention the ‌Apple Music‌ bug.

apple ios 15 security update
This bug only affects the ‌iPhone 13‌, ‌iPhone 13‌ mini, iPhone 13 Pro, ‌iPhone 13 Pro‌ Max, sixth-generation ‌iPad mini‌, and ninth-generation ‌iPad‌.

Related Roundups: iPad mini, iPad, iPhone 13, iPhone 13 Pro
Related Forums: iPad, iPhone

Top Rated Comments

Taz Mangus Avatar
18 months ago
Good to know. Setup as a new device, do a software update, erase all contents and then setup and restore from backup.
Score: 14 Votes (Like | Disagree)
GrumpyMom Avatar
18 months ago
I think after my new phone arrives I’ll fix myself a drink before I try setting it up.
Score: 13 Votes (Like | Disagree)
BuddyTronic Avatar
18 months ago
Well, whatever is what I would say.

I'm wondering if there was a bug in Apple Music or whatever iTunes you want to call it, previously.

I have a total mess of my music.

About the only thing that works nicely is if I call out for a song and artist or song and album, using Siri.

Lots of headaches with Apple "iTunes" legacy stuff.


IN A NUTSHELL:

Apple needs to go through the use cases of it's customers and see what a real human might be doing to arrange his or her music. It might take you 30 seconds or less to find a problem with the interface. Fix that please. It's a mess.

You say there are "bugs" coming if I update from backup? Well there was bugs before, so why would I care? Seriously.
Score: 8 Votes (Like | Disagree)
Naraxus Avatar
18 months ago
Jesus Apple. Get your **** together. What the hell is Craig getting paid for?
Score: 8 Votes (Like | Disagree)
mousematt Avatar
18 months ago
Here’s what I did on my new iPad mini.

Restored from back-up
Let everything load and update, but didn’t touch Apple Music
Used Software Update to update to 15.0

And that’s it. Everything seems to be working normally, including Apple Music.
Score: 7 Votes (Like | Disagree)
Taz Mangus Avatar
18 months ago

I was legit going to do an iCloud back up for first time this year and now all this.
Guess I’m going to set up without transferring apps or data. Which I think is the version of new?
You can still do a restore from backup. You need to setup as new, do software update, erases all contents, setup and restore from backup. This isn't all that bad. The nice thing is at least we have a heads up on this.
Score: 6 Votes (Like | Disagree)

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