Apple Warns That Restoring From Backup Can Cause Apple Music Bug on New iPads and iPhone 13 Models

Customers who purchase an iPhone 13 model, an iPad 9, or an iPad mini 6 and restore their new device from a backup may run into a bug that affects Apple Music, Apple said in a new support document published today.

apple music
New iPhone and ‌iPad‌ owners may not be able to access the ‌Apple Music‌ catalog and settings or use Sync Library after restoring from a backup.

To fix this issue, Apple says that the devices must be updated, which can be done by going to Settings > General > Software Update. ‌iPhone 13‌ owners who have already received their devices have confirmed that there is a day one iOS 15 security update that needs to be installed. It's worth noting, though, that the update text does not specifically mention the ‌Apple Music‌ bug.

apple ios 15 security update
This bug only affects the ‌iPhone 13‌, ‌iPhone 13‌ mini, ‌iPhone 13‌ Pro, ‌iPhone 13‌ Pro Max, sixth-generation ‌iPad mini‌, and ninth-generation ‌iPad‌.

Related Roundups: iPad mini, iPad, iPhone 13
Related Forums: iPad, iPhone

Top Rated Comments

Taz Mangus Avatar
32 months ago
Good to know. Setup as a new device, do a software update, erase all contents and then setup and restore from backup.
Score: 14 Votes (Like | Disagree)
5105973 Avatar
32 months ago
I think after my new phone arrives I’ll fix myself a drink before I try setting it up.
Score: 13 Votes (Like | Disagree)
BuddyTronic Avatar
32 months ago
Well, whatever is what I would say.

I'm wondering if there was a bug in Apple Music or whatever iTunes you want to call it, previously.

I have a total mess of my music.

About the only thing that works nicely is if I call out for a song and artist or song and album, using Siri.

Lots of headaches with Apple "iTunes" legacy stuff.


IN A NUTSHELL:

Apple needs to go through the use cases of it's customers and see what a real human might be doing to arrange his or her music. It might take you 30 seconds or less to find a problem with the interface. Fix that please. It's a mess.

You say there are "bugs" coming if I update from backup? Well there was bugs before, so why would I care? Seriously.
Score: 8 Votes (Like | Disagree)
Naraxus Avatar
32 months ago
Jesus Apple. Get your **** together. What the hell is Craig getting paid for?
Score: 8 Votes (Like | Disagree)
hufflematt Avatar
32 months ago
Here’s what I did on my new iPad mini.

Restored from back-up
Let everything load and update, but didn’t touch Apple Music
Used Software Update to update to 15.0

And that’s it. Everything seems to be working normally, including Apple Music.
Score: 7 Votes (Like | Disagree)
Taz Mangus Avatar
32 months ago

I was legit going to do an iCloud back up for first time this year and now all this.
Guess I’m going to set up without transferring apps or data. Which I think is the version of new?
You can still do a restore from backup. You need to setup as new, do software update, erases all contents, setup and restore from backup. This isn't all that bad. The nice thing is at least we have a heads up on this.
Score: 6 Votes (Like | Disagree)

Popular Stories

Apple Logo Spotlight

Source: Apple to Announce New Products This Week

Sunday March 3, 2024 11:38 am PST by
Apple plans to announce new products with press releases on its website this week, a proven source familiar with the matter told MacRumors. While the products that Apple plans to announce have not been disclosed, there are rumors about new iPads, Macs, and accessories. It is unclear exactly what will be announced this week. Bloomberg's Mark Gurman today reiterated that Apple is planning new...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...
iPad Air 12

Gurman: No Apple Event Planned for Upcoming iPads and Macs

Sunday March 3, 2024 5:09 am PST by
Apple does not plan to hold a traditional event to unveil new iPads and Macs, according to Bloomberg's Mark Gurman. Instead, he said Apple plans to announce the products on its website with a "series of online videos and marketing campaigns." If this plan is accurate, we can expect the new products to be announced with press releases on the Apple Newsroom website. Gurman expects Apple to...
airpods pro 2 pink

Apple Releases New Beta Firmware for AirPods Pro 2

Thursday February 29, 2024 11:41 am PST by
Apple today introduced a new beta firmware update for the AirPods Pro 2, both the USB-C and Lightning versions. The new firmware is version 6E188, up from the prior 6B34 firmware released in December. Apple does not often provide details or notes on what features might be included in the refreshed firmware, so it is unclear what's new. Note that this software is limited to developers at the...