Apple Warns That Restoring From Backup Can Cause Apple Music Bug on New iPads and iPhone 13 Models

Customers who purchase an iPhone 13 model, an iPad 9, or an iPad mini 6 and restore their new device from a backup may run into a bug that affects Apple Music, Apple said in a new support document published today.

apple music
New iPhone and ‌iPad‌ owners may not be able to access the ‌Apple Music‌ catalog and settings or use Sync Library after restoring from a backup.

To fix this issue, Apple says that the devices must be updated, which can be done by going to Settings > General > Software Update. ‌iPhone 13‌ owners who have already received their devices have confirmed that there is a day one iOS 15 security update that needs to be installed. It's worth noting, though, that the update text does not specifically mention the ‌Apple Music‌ bug.

apple ios 15 security update
This bug only affects the ‌iPhone 13‌, ‌iPhone 13‌ mini, ‌iPhone 13‌ Pro, ‌iPhone 13‌ Pro Max, sixth-generation ‌iPad mini‌, and ninth-generation ‌iPad‌.

Related Roundups: iPad mini, iPad, iPhone 13
Related Forums: iPad, iPhone

Popular Stories

iPhone 17 Plus Feature

iPhone 17 Lineup Specs Detail Display Upgrade and New High-End Model

Monday July 22, 2024 4:33 am PDT by
Key details about the overall specifications of the iPhone 17 lineup have been shared by the leaker known as "Ice Universe," clarifying several important aspects of next year's devices. Reports in recent months have converged in agreement that Apple will discontinue the "Plus" iPhone model in 2025 while introducing an all-new iPhone 17 "Slim" model as an even more high-end option sitting...
iPhone SE 4 Vertical Camera Feature

iPhone SE 4 Production Will Reportedly Begin Ramping Up in October

Tuesday July 23, 2024 2:00 pm PDT by
Following nearly two years of rumors about a fourth-generation iPhone SE, The Information today reported that Apple suppliers are finally planning to begin ramping up mass production of the device in October of this year. If accurate, that timeframe would mean that the next iPhone SE would not be announced alongside the iPhone 16 series in September, as expected. Instead, the report...
Generic iPhone 17 Feature With Full Width Dynamic Island

Kuo: Ultra-Thin iPhone 17 to Feature A19 Chip, Single Rear Camera, Semi-Titanium Frame, and More

Wednesday July 24, 2024 9:06 am PDT by
Apple supply chain analyst Ming-Chi Kuo today shared alleged specifications for a new ultra-thin iPhone 17 model rumored to launch next year. Kuo expects the device to be equipped with a 6.6-inch display with a current-size Dynamic Island, a standard A19 chip rather than an A19 Pro chip, a single rear camera, and an Apple-designed 5G chip. He also expects the device to have a...
iPhone 17 Plus Feature Purple

These 5 Features Will Make the iPhone 17 the Biggest Update in Years

Monday July 22, 2024 4:02 pm PDT by
The upcoming iPhone 16 models that we're expecting to see in September are going to be quite similar to the iPhone 15 models, but rumors suggest that Apple is making big changes in 2025. We've been hearing hints of an all-new device in the iPhone lineup, and it may be the most expensive iPhone Apple has offered to date. New 'Slim' Design Rumors have taken to referring to the new iPhone 17...
iOS 18 on iPhone Feature

Everything New in iOS 18 Beta 4

Tuesday July 23, 2024 1:08 pm PDT by
Apple released the fourth beta of iOS 18 today, introducing small changes to a number of features throughout the operating system. There are no big additions in this beta, but Apple is continuing to refine existing settings and design choices. Apple plans to continue updating iOS 18 over the next few months, with the update set to be released this fall. We've rounded up all of the changes...
iPhone SE 4 Thumb 1

iPhone SE 4 Rumored to Launch Early Next Year With OLED Display, 48MP Camera, and More

Monday July 22, 2024 7:22 am PDT by
The fourth-generation iPhone SE will offer a series of major upgrades over the current model, the leaker known as "Ice Universe" claims. The information was listed in a post on Weibo, which also detailed the specifications of the iPhone 17 lineup. As previously rumored, the fourth-generation iPhone SE is expected to feature Face ID and USB-C, marking a major upgrade from current and previous ...
iPhone 17 Plus Feature Purple

iPhone 17 Rumored to Feature Mechanical Aperture

Tuesday July 23, 2024 9:32 am PDT by
Apple is planning to release at least one iPhone 17 model next year with mechanical aperture, according to a report published today by The Information. The mechanical system would allow users to adjust the size of the iPhone 17's aperture, which refers to the opening of the camera lens through which light enters. All existing iPhone camera lenses have fixed apertures, but some Android...

Top Rated Comments

Taz Mangus Avatar
37 months ago
Good to know. Setup as a new device, do a software update, erase all contents and then setup and restore from backup.
Score: 14 Votes (Like | Disagree)
5105973 Avatar
37 months ago
I think after my new phone arrives I’ll fix myself a drink before I try setting it up.
Score: 13 Votes (Like | Disagree)
BuddyTronic Avatar
37 months ago
Well, whatever is what I would say.

I'm wondering if there was a bug in Apple Music or whatever iTunes you want to call it, previously.

I have a total mess of my music.

About the only thing that works nicely is if I call out for a song and artist or song and album, using Siri.

Lots of headaches with Apple "iTunes" legacy stuff.


IN A NUTSHELL:

Apple needs to go through the use cases of it's customers and see what a real human might be doing to arrange his or her music. It might take you 30 seconds or less to find a problem with the interface. Fix that please. It's a mess.

You say there are "bugs" coming if I update from backup? Well there was bugs before, so why would I care? Seriously.
Score: 8 Votes (Like | Disagree)
Naraxus Avatar
37 months ago
Jesus Apple. Get your **** together. What the hell is Craig getting paid for?
Score: 8 Votes (Like | Disagree)
profmjh Avatar
37 months ago
Here’s what I did on my new iPad mini.

Restored from back-up
Let everything load and update, but didn’t touch Apple Music
Used Software Update to update to 15.0

And that’s it. Everything seems to be working normally, including Apple Music.
Score: 7 Votes (Like | Disagree)
Taz Mangus Avatar
37 months ago

I was legit going to do an iCloud back up for first time this year and now all this.
Guess I’m going to set up without transferring apps or data. Which I think is the version of new?
You can still do a restore from backup. You need to setup as new, do software update, erases all contents, setup and restore from backup. This isn't all that bad. The nice thing is at least we have a heads up on this.
Score: 6 Votes (Like | Disagree)