Apple Now Letting Developers Know When Customers Request In-App Refunds to Prevent Scams

Apple is introducing a new in-app purchase server notification system that lets developers know when a customer requests and receives a refund for an in-app purchase, allowing the developer to take an appropriate action, such as revoking the purchased item.


Developers are not involved in Apple's refund process, which is handled by the company. Prior to now, when a user requested and received a refund for an in-app purchase, developers were not notified about the refund, leading to situations where customers could get a refund for a purchase and keep the in-app purchase.

It also caused issues with customer support as there was no clear communication between Apple and the developer in respect to in-app purchases.

In iOS 14, when a customer receives a refund for an in-app purchase, developers will receive a server notification and updated receipts with canceled transactions. From there, the developer can alert the customer about the refund and take the appropriate steps to remove the content.

Apple says that these changes will give developers more control over customer interactions, making gameplay more fair for all players and protecting the app's economy. Apple believes the notification system will also make it clear to players who have used refunds in this way that there are repercussions for refunds and that items won't be able to be kept.

Apple's refund notification system is live for developers as of today, and more details can be found in Apple's "What's new with in-app purchases" session that's available on the Apple Developer website.

Related Roundups: iOS 14, iPadOS 14

Top Rated Comments

(View all)
Avatar
13 weeks ago
Why was this never automatic? If you ask for a refund for an app, the app should automatically be disabled.
Score: 14 Votes (Like | Disagree)
Avatar
13 weeks ago
The real scam is all these apps that obfuscate the amount of money being spent through things like gems, coins, space bucks, etc. There should be a hard limit on how much money can be thrown at an app in a given time period. I do not believe it is morally ethical to use psychological tricks to addict people with lower intelligence or addictive personalities into giving you thousands of dollars per year for a stupid little game that delivers nothing of substantial value and keeps poor people poor. These are essentially digital drugs and it upsets me that Apple not only lets this slide, but seems to actively encourage it. This is one of those things we're going to look back on in 20 years and wonder how it was even legal.
Score: 14 Votes (Like | Disagree)
Avatar
13 weeks ago


The real scam is all these apps that obfuscate the amount of money being spent through things like gems, coins, space bucks, etc. There should be a hard limit on how much money can be thrown at an app in a given time period. I do not believe it is morally ethical to use psychological tricks to addict people with lower intelligence or addictive personalities into giving you thousands of dollars per year for a stupid little game that delivers nothing of substantial value and keeps poor people poor. These are essentially digital drugs and it upsets me that Apple not only lets this slide, but seems to actively encourage it. This is one of those things we're going to look back on in 20 years and wonder how it was even legal.

completely agree - micro-transactions made things worse because of greed
Score: 10 Votes (Like | Disagree)
Avatar
13 weeks ago


The real scam is all these apps that obfuscate the amount of money being spent through things like gems, coins, space bucks, etc. There should be a hard limit on how much money can be thrown at an app in a given time period. I do not believe it is morally ethical to use psychological tricks to addict people with lower intelligence or addictive personalities into giving you thousands of dollars per year for a stupid little game that delivers nothing of substantial value and keeps poor people poor. These are essentially digital drugs and it upsets me that Apple not only lets this slide, but seems to actively encourage it. This is one of those things we're going to look back on in 20 years and wonder how it was even legal.

That’s like limiting how much you can spend at Target. Adults need to be adults and learn self control.

Also, Apple does not “let it slide” because I’m willing to bet the majority of users purchase very little if at all.
Score: 5 Votes (Like | Disagree)
Avatar
13 weeks ago
I’m actually surprised this wasn’t already a thing. I imagine a lot of people had been taking advantage of it.
Score: 2 Votes (Like | Disagree)
Avatar
12 weeks ago


The real scam is all these apps that obfuscate the amount of money being spent through things like gems, coins, space bucks, etc. There should be a hard limit on how much money can be thrown at an app in a given time period. I do not believe it is morally ethical to use psychological tricks to addict people with lower intelligence or addictive personalities into giving you thousands of dollars per year for a stupid little game that delivers nothing of substantial value and keeps poor people poor. These are essentially digital drugs and it upsets me that Apple not only lets this slide, but seems to actively encourage it. This is one of those things we're going to look back on in 20 years and wonder how it was even legal.

Like the $99.00 for 10,000 gems And you can burn through it in 10 minutes and only gain 2% gameplay? Yeah it’s ********.

I would gladly buy a free game for $9.99 to get unlimited gems but only generate x per day.
Score: 2 Votes (Like | Disagree)

Top Stories

iOS 14 Widgets Offer iPhone Users Creative Home Screen Ideas

Sunday September 20, 2020 8:43 pm PDT by
In iOS 14, Apple introduced ‌the concept of Home Screen‌ widgets, which provide information from apps at a glance. Widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. Despite the relative lack of 3rd party widgets at launch, iOS users around the...

iPhone 12 Lineup Rumored to Be Named 'iPhone 12 mini,' 'iPhone 12,' 'iPhone 12 Pro,' and 'iPhone 12 Pro Max'

Monday September 21, 2020 5:24 am PDT by
Leaker known as "L0vetodream" has today shared the alleged naming for the upcoming iPhone 12 lineup on Twitter. The tweet proposes that the upcoming iPhone 12 models will be titled "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max." The names likely correspond to the three expected sizes of iPhone 12, with the 5.4-inch model being the iPhone 12 mini, the 6.7-inch model ...

Hands-On With the New Apple Watch Series 6 and Apple Watch SE

Friday September 18, 2020 1:19 pm PDT by
Today's the official launch date for the Apple Watch Series 6 and the Apple Watch SE, both of which Apple announced on Tuesday. We picked up a couple of the new models and thought we'd give them a quick look for MacRumors readers thinking of ordering a new watch. Apple Watch Series 6 & Apple Watch SE Hands-On! When it comes to design, both the $399 Series 6 and the $279 SE look just like...

iOS 14 Picture in Picture No Longer Working With YouTube's Mobile Website in Safari [Without Premium]

Friday September 18, 2020 12:21 pm PDT by
Apple in iOS 14 added Picture in Picture to the iPhone, a feature designed to let you watch a video in a small screen on your device while you continue to do other things on the phone. When Picture in Picture was working with YouTube The YouTube app doesn't support Picture in Picture, but up until yesterday there was a functional workaround that allowed videos from YouTube.com to be watched...

When Will the iPhone 12 Launch? Here's What We Know

Wednesday September 16, 2020 6:12 am PDT by
Yesterday's "Time Flies" Apple event saw the release of the Apple Watch Series 6, Apple Watch SE, iPad 8, and iPad Air 4, but no new iPhone models. Rumors before the event strongly alleged that it would not see the unveiling of new iPhones, with many reports pointing to an October launch. The lack of new iPhone models yesterday seems to confirm that the iPhone 12 lineup will not appear...

Here's How You Can Download iOS 14 and iPadOS 14 Around the World [It's Out]

Wednesday September 16, 2020 2:36 am PDT by
Apple's official public release of iOS 14 and iPadOS 14 dropped on Wednesday, September 16, just a day after the company released the Golden Master to third-party developers. Also set to be made available to the general public for the first time are watchOS 7 and tvOS 14. Getting Started With iOS 14 Video Click image to watch iOS 14 Getting Started While that's left a lot of developers...

AirPods Studio Rumored to Come With U1 Chip, Ultra-Wideband Said to Be Vital to Future Apple Ecosystem

Sunday September 20, 2020 6:17 am PDT by
Proven leaker known as "L0vetodream" has today shared a range of information about the ultra-wideband U1 chip in Apple's upcoming AirTags item trackers and AirPods Studio headphones. The first of a series of tweets shared today simply stated that AirPods Studio will contain an ultra-wideband U1 chip. It seems likely that the U1 chip would be used in AirPods Studio to track the location of...

Kuo: Apple to Accelerate Adoption of Mini-LED Displays in iPad and Mac Notebook Lineups

Sunday September 20, 2020 10:00 pm PDT by
Increased competition among Apple's suppliers for mini-LED display chips will accelerate the company's adoption of the advanced technology in its iPad and MacBook lineups, according to a new research note from analyst Ming-Chi Kuo seen by MacRumors. Kuo says that while Epistar had been predicted to be the exclusive supplier of mini-LED chips for Apple products in 2021, Sanan Optoelectronics...

Top Stories: Apple Event Recap, Apple Watch Series 6, Redesigned iPad Air, and More

Saturday September 19, 2020 6:00 am PDT by
This week's news was obviously dominated by Apple's media event and the launch of iOS 14, but there was a lot to digest, so check out our summary below for the high-level view of the past week. With the exception of the massively redesigned iPad Air, all of the new hardware introduced this week is starting to appear on store shelves and on customers' doorsteps, while all of the new software...

Apple Updates AirPods 2 and AirPods Pro Firmware to Version 3A283

Monday September 14, 2020 11:24 am PDT by
Apple today released new 3A283 firmware updates for the second-generation AirPods and the AirPods Pro. The second-generation AirPods are being updated from the 2D15 firmware they were previously running, while the AirPods Pros are being updated from the 2D27 firmware they had installed previously. Apple does not provide details on what's included in refreshed firmware so we don't know what's ...