Apple TV 3 Owners Report Issues Viewing YouTube Content

by

Google appears to have handicapped its YouTube support for the third-generation Apple TV, based on hundreds of user complaints on Apple’s support forums and in YouTube’s Help Center.

youtube apple tv
Multiple users are reporting problems accessing certain YouTube content such as music videos. When attempting to watch the content, viewers are being met with the message "An error occurred loading this content. Try again later."

One Reddit user who contacted Apple customer support reports that Apple claims the issue is on Google’s end, following recent changes it made to the YouTube platform. However, Google has yet to address or acknowledge the problem, despite numerous reports being filed and submitted over the course of more than two weeks.

Have you had trouble viewing YouTube content on a third-gen ‌Apple TV‌? Let us know in the comments below.

Related Roundups: Apple TV, tvOS 14
Tag: YouTube
Buyer's Guide: Apple TV (Don't Buy)

Top Rated Comments

AdamFootUK Avatar
9 months ago
I’m also having issues as an Apple TV 4 user, but only because the app is so badly designed for Apple TV ?
Score: 27 Votes (Like | Disagree)
thequietaussie Avatar
9 months ago


I’m also having issues as an Apple TV 4 user, but only because the app is so badly designed [S]for Apple TV[/S] ?

;)
Score: 12 Votes (Like | Disagree)
CarlJ Avatar
9 months ago


Idk, I don't see people having as many UI issues on other devices as on 4th gen Apple TVs. I literally have to stop using the Siri Remote before I have an anxiety attack and use my iPhone as a remote because of how sensitive it is and a pain in the ass to use the app with the Siri Remote.

The YouTube app is a cross-platform mess that only begrudgingly supports the AppleTV. One of the problems is they don't really support the trackpad, it's built for a D-pad. If you stop trying to swipe, and instead just lightly tap on the top, bottom, or sides of the trackpad, it works a lot better. (Also, there's a setting in the settings app for how sensitive the Siri trackpad is.)

I've learned to operate within its limitations. The two that still frustrate me no end are:

One, every time you unpause, YouTube insists on covering the bottom half of the screen with largely unnecessary controls and "you might also like" advertisements for other videos (dammit YouTube, I unpaused this video, that means I want to watch this video - stop using half the screen to tell me about other videos), and you can't dismiss this from the trackpad, only using the menu button (or waiting), and if you hit the menu button to dismiss it just as it decides to auto-dismiss, then the menu button performs its other primary purpose and takes you out of the video. So infuriating!

And, two, when their lower-half travesty of videos and controls is on the screen, every time you move from the timeline down to the other controls, if the video is paused, IT UNPAUSES THE VIDEO FOR YOU! Dammit YouTube! I paused it to and brought up the bottom, you know, have it stay in the same place while I went to add it to a list or something - why are you starting the video back up? It's precisely what I don't want at the moment. It's like it's trying to trick you into hitting the menu button to dismiss the mess on the bottom half of the screen, and maybe jump out of the video entirely.

Also, serious points off for using the row under the video title to tell me that it's "Recommended for you". With upwards of 17 trillion videos on YouTube now, every video listed on my screen is going to be somehow recommended for me - I also don't care how many times it's been viewed. Instead, tell me the date the video was posted. Lots of times there'll be 3-4 videos from the same source, and I want to watch them in order. Armed with the date I can do that. If all 4 just say "Recommended for you", then I have to guess.

The iPad YouTube app handles the video controls at the bottom, and the date/info under the the thumbnail issues much better. I wish we could have that on the Apple TV.
Score: 11 Votes (Like | Disagree)
allenvanhellen Avatar
9 months ago
OK, let’s just keep buying new streaming boxes every 5 years and throwing the old ones in the trash. Great.
Score: 5 Votes (Like | Disagree)
iParis Avatar
9 months ago


;)

Idk, I don't see people having as many UI issues on other devices as on 4th gen Apple TVs. I literally have to stop using the Siri Remote before I have an anxiety attack and use my iPhone as a remote because of how sensitive it is and a pain in the ass to use the app with the Siri Remote.
Score: 4 Votes (Like | Disagree)
agsystems Avatar
9 months ago
"Google appears to have handicapped its YouTube support for the third-generation Apple TV, based on hundreds of user complaints on Apple's support forums ('https://discussions.apple.com/thread/251221847?answerId=252364663022&page=2') and in YouTube's Help Center ('https://support.google.com/youtube/thread/35926963?hl=en#'). "

interesting I've been noticing this in my bedroom Apple 3rd Gen - to 'solve' the issue, I am airplaying and that works very well
Score: 3 Votes (Like | Disagree)

Top Stories

Apple Watc black friday 20 sale feature

Apple Black Friday 2020: Best Apple Watch Deals [Updated]

Wednesday November 25, 2020 4:01 pm PST by
Black Friday sales have begun on a variety of products, including the Apple Watch. There are quite a few deals across the Apple Watch lineup this year, including one of the lowest price we've ever seen the Apple Watch Series 3. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the...
AirPods Pro black friday 20 sale feature 2

Black Friday 2020: AirPods Pro Reach Lowest Price Ever [Updated]

Wednesday November 25, 2020 3:22 pm PST by
Black Friday has kicked off this week, and one of the first major sales for the AirPods Pro is available right now on Walmart. You can find this deal below, along with a few other solid discounts on the regular AirPods. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site...
windows 10

Developer Successfully Virtualizes Windows for Arm on M1 Mac

Friday November 27, 2020 7:16 am PST by
Developer Alexander Graf has successfully virtualized the Arm version of Windows on an M1 Mac, proving that the M1 chip is capable of running Microsoft's operating system (via The 8-Bit). Currently, Macs with the M1 chip do not support Windows and there is no Boot Camp feature as there is on Intel Macs, but support for Windows is a feature that many users would like to see. Using the...
General black friday 20 sale feature

Thanksgiving Day Deals Still Available on AirPods, M1 Macs, Apple Watch Series 6, iPads

Thursday November 26, 2020 10:21 am PST by
Black Friday deals seem to start earlier and earlier every year, so there were already a wide variety of discounts available for Apple products on Thanksgiving Day. Many of the deals remain available even after Thanksgiving, but act fast, as inventory quickly fluctuates. Thanksgiving Day Deals on Apple Products — Still Available:AirPods with a wireless charging case remain available for...
iPhone black friday 20 sale feature

Apple Black Friday 2020: Best iPhone Deals

Friday November 27, 2020 12:56 pm PST by
Black Friday is halfway done, but there are still a few deals to shop for on iPhones at carriers like AT&T, Verizon, and T-Mobile/Sprint. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. AT&T Starting with AT&T, you'll find up to $700 off any iPhone 12 when...
13 16 inch macbook pro air trio

Reliable Leaker Suggests Redesigned MacBooks in 2021 Will Include Both Apple Silicon and Intel Models

Wednesday November 25, 2020 9:15 am PST by
Reliable leaker known as "L0vetodream" has today suggested on Twitter that redesigned MacBooks coming in the second half of 2021 will include models with both Apple Silicon chips and Intel processors. The brief Tweet came in response to a MacRumors article from earlier today, which outlined a report from Ming-Chi Kuo claiming that Apple plans to release redesigned MacBook models with Apple ...
iphone trade in store

UK Environmental Committee Says Apple Contributing to 'Throwaway Culture' of 'Short-Lived Products'

Thursday November 26, 2020 7:07 am PST by
Technology companies like Apple are contributing to e-waste by making their products difficult to repair, and charging expensive repair fees, according to a lengthy report published today by the UK Parliament's Environmental Audit Committee. "We were told that Apple glues and solders parts together on their laptops, which makes repairing them very difficult," the Committee wrote in a summary ...
m1 chip macbook air pro

Kuo: Redesigned MacBooks With Apple Silicon to Launch in Second Half of 2021

Tuesday November 24, 2020 7:53 pm PST by
Apple plans to release additional MacBook models with Apple Silicon in the second half of 2021, according to analyst Ming-Chi Kuo, as part of the company's two-year transition away from Intel processors across its Mac lineup. In a research note today, obtained by MacRumors, Kuo said that these MacBook models will feature a new design. Kuo did not specify which models these will be, but he...
mac mini macbook pro macbook air

Apple M1 Hands-On Comparison: MacBook Air vs. MacBook Pro vs. Mac Mini

Monday November 23, 2020 3:40 pm PST by
Apple's M1 Macs are out in the wild now, but ahead of the holidays, you might still be trying to figure out which one to pick up, either for yourself or as a gift for someone else. We've got all three of the new Macs available, so we thought we'd give MacRumors readers a hands-on overview of each machine in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. ...
iPad Pro 5G and Mini LED feature

Rumored 2021 High-End iPad Pro May Feature 5G With mmWave Support

Thursday November 26, 2020 2:14 am PST by
Apple's rumored high-end iPad Pro models to be released next year will be 5G-enabled with mmWave support, according to sources cited by industry publication DigiTimes. Multiple rumors have suggested Apple is planning to release a high-end 12.9-inch iPad Pro with a mini-LED display next year, with the possibility that there will be an 11-inch mini-LED model too, but details beyond that have...