Apple TV 3 Owners Report Issues Viewing YouTube Content

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Google appears to have handicapped its YouTube support for the third-generation Apple TV, based on hundreds of user complaints on Apple’s support forums and in YouTube’s Help Center.


Multiple users are reporting problems accessing certain YouTube content such as music videos. When attempting to watch the content, viewers are being met with the message "An error occurred loading this content. Try again later."

One Reddit user who contacted Apple customer support reports that Apple claims the issue is on Google’s end, following recent changes it made to the YouTube platform. However, Google has yet to address or acknowledge the problem, despite numerous reports being filed and submitted over the course of more than two weeks.

Have you had trouble viewing YouTube content on a third-gen ‌Apple TV‌? Let us know in the comments below.

Related Roundups: Apple TV, tvOS 13
Tag: YouTube
Buyer's Guide: Apple TV (Don't Buy)

Top Rated Comments

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8 weeks ago
I’m also having issues as an Apple TV 4 user, but only because the app is so badly designed for Apple TV ?
Score: 26 Votes (Like | Disagree)
Avatar
8 weeks ago


I’m also having issues as an Apple TV 4 user, but only because the app is so badly designed [S]for Apple TV[/S] ?

;)
Score: 11 Votes (Like | Disagree)
Avatar
8 weeks ago


Idk, I don't see people having as many UI issues on other devices as on 4th gen Apple TVs. I literally have to stop using the Siri Remote before I have an anxiety attack and use my iPhone as a remote because of how sensitive it is and a pain in the ass to use the app with the Siri Remote.

The YouTube app is a cross-platform mess that only begrudgingly supports the AppleTV. One of the problems is they don't really support the trackpad, it's built for a D-pad. If you stop trying to swipe, and instead just lightly tap on the top, bottom, or sides of the trackpad, it works a lot better. (Also, there's a setting in the settings app for how sensitive the Siri trackpad is.)

I've learned to operate within its limitations. The two that still frustrate me no end are:

One, every time you unpause, YouTube insists on covering the bottom half of the screen with largely unnecessary controls and "you might also like" advertisements for other videos (dammit YouTube, I unpaused this video, that means I want to watch this video - stop using half the screen to tell me about other videos), and you can't dismiss this from the trackpad, only using the menu button (or waiting), and if you hit the menu button to dismiss it just as it decides to auto-dismiss, then the menu button performs its other primary purpose and takes you out of the video. So infuriating!

And, two, when their lower-half travesty of videos and controls is on the screen, every time you move from the timeline down to the other controls, if the video is paused, IT UNPAUSES THE VIDEO FOR YOU! Dammit YouTube! I paused it to and brought up the bottom, you know, have it stay in the same place while I went to add it to a list or something - why are you starting the video back up? It's precisely what I don't want at the moment. It's like it's trying to trick you into hitting the menu button to dismiss the mess on the bottom half of the screen, and maybe jump out of the video entirely.

Also, serious points off for using the row under the video title to tell me that it's "Recommended for you". With upwards of 17 trillion videos on YouTube now, every video listed on my screen is going to be somehow recommended for me - I also don't care how many times it's been viewed. Instead, tell me the date the video was posted. Lots of times there'll be 3-4 videos from the same source, and I want to watch them in order. Armed with the date I can do that. If all 4 just say "Recommended for you", then I have to guess.

The iPad YouTube app handles the video controls at the bottom, and the date/info under the the thumbnail issues much better. I wish we could have that on the Apple TV.
Score: 10 Votes (Like | Disagree)
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8 weeks ago
OK, let’s just keep buying new streaming boxes every 5 years and throwing the old ones in the trash. Great.
Score: 5 Votes (Like | Disagree)
Avatar
8 weeks ago


;)

Idk, I don't see people having as many UI issues on other devices as on 4th gen Apple TVs. I literally have to stop using the Siri Remote before I have an anxiety attack and use my iPhone as a remote because of how sensitive it is and a pain in the ass to use the app with the Siri Remote.
Score: 4 Votes (Like | Disagree)
Avatar
8 weeks ago
"Google appears to have handicapped its YouTube support for the third-generation Apple TV, based on hundreds of user complaints on Apple's support forums ('https://discussions.apple.com/thread/251221847?answerId=252364663022&page=2') and in YouTube's Help Center ('https://support.google.com/youtube/thread/35926963?hl=en#'). "

interesting I've been noticing this in my bedroom Apple 3rd Gen - to 'solve' the issue, I am airplaying and that works very well
Score: 3 Votes (Like | Disagree)

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