iPhone XR Users Experiencing Difficulties on UK's O2 Network

The iPhone XR is not properly functioning on the O2 network in the UK, according to the BBC. Based on multiple reports on Twitter, XR users who have O2 as a mobile provider have been experiencing multiple signal outages per day.

Customers have been unable to make and receive calls and send and receive text messages, as well as maintain a reliable LTE connection for using apps.

iphonexrcolors1
An O2 spokesperson told the BBC that it is working closely with partners to resolve "an intermittent issue affecting some of our customers using ‌iPhone‌ XR." O2 did not clarify how many customers are affected, but said that turning the ‌iPhone‌ off and on again can temporarily fix the issue.

According to one customer with an affected device, he was told by an O2 customer service representative that Apple caused the issue with a recent iOS update, though that information has not been confirmed. He was given a free month's line rental as compensation.

A MacRumors reader who is experiencing issues with the ‌iPhone‌ XR was able to receive a free upgrade to the iPhone 11 plus a £20 refund due to the signal issues.

Apple told him there was indeed a problem and that under consumer law in the UK, the handset had to be replaced regardless of warranty. There have been no other reports of free ‌iPhone‌ upgrades, but other ‌iPhone‌ XR owners who are experiencing issues on O2 may want to contact Apple support to see what can be done.

Top Rated Comments

coolfactor Avatar
34 months ago

Yep, try to put a positive spin on yet another Apple screwup....
Apple screwup? So, by comparison, you never make any mistakes? You are perfect? Got it.

Apple has an immense task of supporting multiple hardware configurations across multiple generations on a multitude of networks around the world. The fact that we don't hear more reports like this just shows you how _well_ they are doing!

Most consumers today don't appreciate just how complex and advanced their little devices are.


Why is this issue specific to O2? A particular band being used more than others which is junk with the Intel radio or something?
There are standards, but each player in the industry may not be following them exactly. Each provider tries to add their own value, which only makes the job of remaining perfectly compatible harder for handset makers. It's a complex maze to navigate, and my hats off to Apple for doing as well as they have.
Score: 8 Votes (Like | Disagree)
robjulo Avatar
34 months ago
I'm sure you are an expert in European consumer law, just as you are with every other facet of Apple products, ie marketing, engineering, HR, IP law, design, consumer sales and app design among others.


A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Score: 6 Votes (Like | Disagree)
jacks64 Avatar
34 months ago
Nice to see a story on here from the UK ?? for once.
Score: 4 Votes (Like | Disagree)
dumastudetto Avatar
34 months ago
A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Score: 3 Votes (Like | Disagree)
macgician Avatar
34 months ago
All 2018 release iPhones must be replaced due to antenna gate.
Score: 3 Votes (Like | Disagree)
Expos of 1969 Avatar
34 months ago

A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Yep, try to put a positive spin on yet another Apple screwup....
Score: 3 Votes (Like | Disagree)

Popular Stories

cook sept 2020 event

Gurman: Apple Preparing Pre-Recorded iPhone 14 and Apple Watch Series 8 Event

Sunday August 7, 2022 6:13 am PDT by
Apple has "started to record" its virtual September event, where it's expected to announce the upcoming iPhone 14 lineup, the Apple Watch Series 8, and a new "rugged" Apple Watch model, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman says the event, which is expected to take place in the early part of September, is already under production, implying...
Apple Watch Series 7 Starlight Midnight

Standard Apple Watch Series 8 Rumored to Feature Same Design as Series 7

Friday August 5, 2022 7:46 am PDT by
The standard 41mm and 45mm models of the Apple Watch Series 8 will feature the same design as the Apple Watch Series 7, according to Twitter user @ShrimpApplePro, who was first to reveal that iPhone 14 Pro models would feature a new pill-and-hole display. Titanium will not be an option for the standard Apple Watch Series 8 models either, according to @ShrimpApplePro, but Bloomberg's Mark...
iPhone 14 Lineup Feature Purple

Color Options for All iPhone 14 Models: Everything We Know

Monday August 8, 2022 3:59 am PDT by
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year. Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...
ios 16 beta 5 battery percent

iOS 16 Beta 5: Battery Percentage Now Displayed in iPhone Status Bar

Monday August 8, 2022 10:43 am PDT by
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone X and the iPhone XS. Battery percent...
iphone 14 pro max camera bump compared lipilipsi 16 9

Bigger iPhone 14 Pro Max Camera Bump Shown Alongside iPhone 13 Pro Max

Monday August 8, 2022 4:33 am PDT by
The camera bump on the upcoming iPhone 14 Pro Max is expected to be the largest rear lens housing Apple has ever installed on its flagship smartphones, and a new photo offers a rare glimpse at just how prominent it is compared to Apple's predecessor device. iPhone 14 Pro Max dummy (left) vs iPhone 13 Pro Max All iPhone 14 models are expected to see upgrades to the Ultra Wide camera on the...
ipad pro magic keyboard white

Rumor Claims Next iPad Pro to Feature New Four-Pin Smart Connector

Sunday August 7, 2022 11:57 am PDT by
A new rumor claims that the next-generation 12.9-inch and 11-inch iPad Pro will feature a new four-pin Smart Connector, an update from the current three-pin connector in the iPad Pro. The rumor from Mac Otakara, citing "reliable sources," says that the next iPad Pro, expected to debut possibly as soon as this fall, will feature a new Smart Connector that has four-pins rather than three. The...