iPhone XR Users Experiencing Difficulties on UK's O2 Network

The iPhone XR is not properly functioning on the O2 network in the UK, according to the BBC. Based on multiple reports on Twitter, XR users who have O2 as a mobile provider have been experiencing multiple signal outages per day.

Customers have been unable to make and receive calls and send and receive text messages, as well as maintain a reliable LTE connection for using apps.

iphonexrcolors1
An O2 spokesperson told the BBC that it is working closely with partners to resolve "an intermittent issue affecting some of our customers using ‌iPhone‌ XR." O2 did not clarify how many customers are affected, but said that turning the ‌iPhone‌ off and on again can temporarily fix the issue.

According to one customer with an affected device, he was told by an O2 customer service representative that Apple caused the issue with a recent iOS update, though that information has not been confirmed. He was given a free month's line rental as compensation.

A MacRumors reader who is experiencing issues with the ‌iPhone‌ XR was able to receive a free upgrade to the ‌iPhone‌ 11 plus a £20 refund due to the signal issues.

Apple told him there was indeed a problem and that under consumer law in the UK, the handset had to be replaced regardless of warranty. There have been no other reports of free ‌iPhone‌ upgrades, but other ‌iPhone‌ XR owners who are experiencing issues on O2 may want to contact Apple support to see what can be done.

Top Rated Comments

coolfactor Avatar
54 months ago

Yep, try to put a positive spin on yet another Apple screwup....
Apple screwup? So, by comparison, you never make any mistakes? You are perfect? Got it.

Apple has an immense task of supporting multiple hardware configurations across multiple generations on a multitude of networks around the world. The fact that we don't hear more reports like this just shows you how _well_ they are doing!

Most consumers today don't appreciate just how complex and advanced their little devices are.


Why is this issue specific to O2? A particular band being used more than others which is junk with the Intel radio or something?
There are standards, but each player in the industry may not be following them exactly. Each provider tries to add their own value, which only makes the job of remaining perfectly compatible harder for handset makers. It's a complex maze to navigate, and my hats off to Apple for doing as well as they have.
Score: 8 Votes (Like | Disagree)
robjulo Avatar
54 months ago
I'm sure you are an expert in European consumer law, just as you are with every other facet of Apple products, ie marketing, engineering, HR, IP law, design, consumer sales and app design among others.


A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Score: 6 Votes (Like | Disagree)
David1964 Avatar
54 months ago
Nice to see a story on here from the UK ?? for once.
Score: 4 Votes (Like | Disagree)
dumastudetto Avatar
54 months ago
A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Score: 3 Votes (Like | Disagree)
macgician Avatar
54 months ago
All 2018 release iPhones must be replaced due to antenna gate.
Score: 3 Votes (Like | Disagree)
Expos of 1969 Avatar
54 months ago

A temporary software glitch is not grounds for a hardware replacement under consumer law. It's just Apple going above and beyond to make their loyal customers happy.
Yep, try to put a positive spin on yet another Apple screwup....
Score: 3 Votes (Like | Disagree)

Popular Stories

Apple car wheel icon feature yellow

Apple Cancels Electric Car Project

Tuesday February 27, 2024 11:05 am PST by
Apple has canceled all plans to release an autonomous, electric vehicle, reports Bloomberg. Apple has been working on an Apple Car for more than a decade and invested millions of dollars into development before deciding it was not a viable project. Apple's Chief Operating Officer Jeff Williams today told approximately 2,000 employees working on the Apple Car that the project was canceled,...
iOS 18 Mock iPhone 16 Feature Gray

iOS 18 Rumored to Be Compatible With These iPhone Models

Tuesday February 27, 2024 6:31 am PST by
iOS 18 will be compatible with the iPhone XR, and thereby also the iPhone XS and iPhone XS Max models with the same A12 Bionic chip, according to a post on X today from a private account with a proven track record of sharing build numbers for upcoming iOS updates. The post was spotted by MacRumors contributor Aaron Perris, and it has since been deleted. However, this was likely because the...
iOS 17

iOS 17.4 Coming Soon With These New Features for Your iPhone

Monday February 26, 2024 6:08 am PST by
In a press release last month, Apple confirmed that iOS 17.4 will be released in March, and the update includes several new features and changes for the iPhone. Key new features in iOS 17.4 include major App Store changes in the EU, Apple Podcasts transcripts, and an iMessage security upgrade. The update also adds new emoji and includes preparations for the launch of next-generation CarPlay...
applearcade

Game Developers Describe 'Smell of Death' Around Apple Arcade

Monday February 26, 2024 7:24 am PST by
Some game developers are dissatisfied with Apple Arcade amid concerns about the subscription service's future, a new report claims. Sources speaking to mobilegamer.biz described a "smell of death" around Apple's games subscription service and noted the difference between the company's investment in TV and music, and its interest in games. "At the very top of the company there needs to be a ...
iPad Air 5

iPadOS 18 Rumored to Drop Support for These iPad Models

Tuesday February 27, 2024 6:55 am PST by
iPadOS 18 will drop support for iPad models equipped with the A10X Fusion chip, according to a post on X today from a private account with a proven track record of sharing build numbers for upcoming iOS and iPadOS updates. This means that iPadOS 18 would not be compatible with the first-generation 10.5-inch iPad Pro or the second-generation 12.9-inch iPad Pro models released in 2017. It...
Beyond iPhone 13 Better Blue Face ID Single Camera Hole

Six Reasons to Wait for Next Year's iPhone 17

Thursday February 22, 2024 4:20 am PST by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models concurrently, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different, and already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...