Samsung Cancels Galaxy Fold Pre-Orders in the U.S., Offers $250 Credit as Compensation

Ahead of the upcoming Galaxy Fold launch, Samsung canceled pre-orders for customers who had previously signed on to purchase the device earlier this year.

Samsung this morning sent out emails to pre-order customers letting them know that their existing pre-orders, many of which were placed back in April, have been canceled. Samsung cites a rethinking of the customer experience as the reason why pre-orders were canceled.

Galaxy Fold main1

Ensuring that you have the best possible experience with this revolutionary new technology is our top priority. We are taking the time to rethink the entire customer experience - from purchase to unboxing, to post-purchase service - so in the meantime, we have, regrettably, decided to cancel your existing pre-order. While not an easy decision to make, we believe this is the right thing to do.

Customers who had pre-orders will need to place orders once again when the Galaxy Fold launches in the United States later in September. Samsung is planning to launch the Galaxy Fold in South Korea on Friday, September 6, but the U.S. rollout is being delayed.

Part of the new ordering process will include Samsung's "Galaxy Fold Premier Service," which offers customers "direct access" to Samsung experts and an optional one-on-one onboarding session that walks users through the Galaxy Fold features.

samsunggalaxyfoldletter
Pre-order customers who had their orders canceled are receiving a $250 Samsung credit that's redeemable for anything on the Samsung.com website.

Samsung initially delayed the Galaxy Fold after multiple reviewers ran into issues with the device. Some experienced screen failures, while others mistakenly removed a protective screen component that wasn't meant to be removed.

Samsung reengineered the Galaxy Fold to address the problems and improve durability. The top protective layer of the display was extended beyond the bezel so that it looks integrated and not like a screen protector to be removed.

galaxyfold2
The top and bottom hinge areas were strengthened with protection caps to prevent dust from getting under the display, additional metal layers under the display were included for reinforcement, and the space between the hinge and the body was reduced.

The Galaxy Fold is Samsung's first smartphone with a foldable display, able to convert from a 4.6-inch smartphone when folded to a 7.3-inch phablet when opened up. It features a 7-nanometer processor, 12GB RAM, 512GB storage, six cameras, and an operating system designed for the folding mechanism.

The Galaxy Fold is priced starting at $1,980, and its new September launch date will put it in competition with Apple's 2019 flagship devices, which will be unveiled at a September 10 event next week.

Popular Stories

AirPods Pro Firmware Feature

Apple Releases Firmware Updates for AirPods Pro 2 and AirPods 4

Monday November 11, 2024 11:28 am PST by
Apple today released firmware updates for both AirPods 4 models (version number 7B20) and the AirPods Pro 2 with both Lightning and USB-C charging cases (version number 7B21). All of these AirPods models were previously on firmware version 7B19. It is not immediately clear what new features or changes are included in firmware versions 7B20 and 7B21, but we will update this story if we find...
General Final Cut Pro Feature

Apple Likely to Announce Final Cut Pro Update This Week With These New Features

Sunday November 10, 2024 12:13 pm PST by
In its announcement video for the new Mac mini last month, Apple teased an "upcoming" version of Final Cut Pro for the Mac. Apple will likely announce the update during the annual Final Cut Pro Creative Summit, which begins this Wednesday. The conference is held in association with Apple, and attendees will be visiting Apple Park on the first day. Apple already teased four new features...
iphone 6 thickness

iPhone 17 'Air' May Not Be Much Thinner Than iPhone 6

Monday November 11, 2024 5:18 am PST by
Next year's iPhone 17 "Air" model may not be as thin as Apple planned, according to a rumor originating in Korea. According to the news aggregator account "yeux1122" on Naver, citing industry sources, Apple has run into problems making the new iPhone 17 model sufficiently thin. The device's reduced thickness is apparently dependent on manufacturing a battery with a thinner substrate, but...
new mac holiday

The Best Early Black Friday Mac Deals

Monday November 11, 2024 7:45 am PST by
Black Friday is getting closer, and prices on MacBook Pro, MacBook Air, iMac, and Mac mini computers have started to drop as the shopping holiday nears. These deals include the latest models of the M4 MacBook Pro and iMac. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site...
best buy holiday

Best Buy Reveals Black Friday Plans With Sitewide Sales Available Now

Friday November 8, 2024 10:05 am PST by
Black Friday sales are continuing today with Best Buy kicking off early Black Friday deals that will last for the next few days. Similar to other retailers, Best Buy's early Black Friday event includes sitewide savings on Apple products, headphones, TVs, monitors, video games, and more. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may...
iOS 18 2 Share Item Location

Apple Announces iOS 18.2's New AirTag Location Sharing Feature Coming to These 15+ Airlines

Monday November 11, 2024 8:18 am PST by
Last week, we reported on a new feature in the Find My app on the iOS 18.2 beta that allows you to temporarily share an AirTag's location with a trusted person, and soon with airlines. Apple today announced the feature, providing more details. Apple said more than 15 airlines will offer the feature "in the coming months," including Delta, United, Air Canada, British Airways, Virgin Atlantic, ...
iOS 18

Here's Everything New in iOS 18.2 Beta 3

Monday November 11, 2024 4:53 pm PST by
Apple seeded the third betas of iOS 18.2 and iPadOS 18.2 to developers for testing today. While the third betas of each update are minor relative to the first two betas, there are still a handful of changes across the Photos app, TV app, and more. A corresponding iOS 18.2 public beta with these changes will likely be released later this week, and Apple previously confirmed that the software...
Next Generation CarPlay Porsche 1

Apple Continues to Prepare for Next-Generation CarPlay in iOS 18.2 Beta

Monday November 11, 2024 12:42 pm PST by
It has been nearly two and a half years since Apple first previewed next-generation CarPlay at WWDC 2022, and it has still yet to become available in any vehicles. Fortunately, though, Apple continues to work on the software system. Within the code for the third beta of iOS 18.2 seeded to developers today, there are redesigned "Climate" and "Media" app icons for next-generation CarPlay,...

Top Rated Comments

Loyalty4Life Avatar
68 months ago
Epic failure.
Score: 46 Votes (Like | Disagree)
benshive Avatar
68 months ago
That's actually really cool of Samsung. I'd say a free $250 for their store is more than enough of a sorry for the troubled launch.
Score: 32 Votes (Like | Disagree)
NickName99 Avatar
68 months ago
A super thick Android phone, and a tiny Android tablet, in one! For only a couple thousand bucks. Better get on that reservation list ASAP
Score: 30 Votes (Like | Disagree)
icanhazapple Avatar
68 months ago
So people who pre-ordered it have the ability to get it for $250 off if they chose to re-order it and use the credit they received from their intial pre-order? Not a bad deal.
Score: 27 Votes (Like | Disagree)
Moonlight Avatar
68 months ago
So we are going to cancel your preorder so you can then preorder. But this preorder comes with "services" so we can charge you even more. But here is $250 so you can give us the $250 back plus more.
Score: 20 Votes (Like | Disagree)
edhudley Avatar
68 months ago
Is there a real “need” for a foldable phone or just “cool” to say you have one?
Score: 18 Votes (Like | Disagree)