Samsung Cancels Galaxy Fold Pre-Orders in the U.S., Offers $250 Credit as Compensation

Ahead of the upcoming Galaxy Fold launch, Samsung canceled pre-orders for customers who had previously signed on to purchase the device earlier this year.

Samsung this morning sent out emails to pre-order customers letting them know that their existing pre-orders, many of which were placed back in April, have been canceled. Samsung cites a rethinking of the customer experience as the reason why pre-orders were canceled.

Galaxy Fold main1

Ensuring that you have the best possible experience with this revolutionary new technology is our top priority. We are taking the time to rethink the entire customer experience - from purchase to unboxing, to post-purchase service - so in the meantime, we have, regrettably, decided to cancel your existing pre-order. While not an easy decision to make, we believe this is the right thing to do.

Customers who had pre-orders will need to place orders once again when the Galaxy Fold launches in the United States later in September. Samsung is planning to launch the Galaxy Fold in South Korea on Friday, September 6, but the U.S. rollout is being delayed.

Part of the new ordering process will include Samsung's "Galaxy Fold Premier Service," which offers customers "direct access" to Samsung experts and an optional one-on-one onboarding session that walks users through the Galaxy Fold features.

samsunggalaxyfoldletter
Pre-order customers who had their orders canceled are receiving a $250 Samsung credit that's redeemable for anything on the Samsung.com website.

Samsung initially delayed the Galaxy Fold after multiple reviewers ran into issues with the device. Some experienced screen failures, while others mistakenly removed a protective screen component that wasn't meant to be removed.

Samsung reengineered the Galaxy Fold to address the problems and improve durability. The top protective layer of the display was extended beyond the bezel so that it looks integrated and not like a screen protector to be removed.

galaxyfold2
The top and bottom hinge areas were strengthened with protection caps to prevent dust from getting under the display, additional metal layers under the display were included for reinforcement, and the space between the hinge and the body was reduced.

The Galaxy Fold is Samsung's first smartphone with a foldable display, able to convert from a 4.6-inch smartphone when folded to a 7.3-inch phablet when opened up. It features a 7-nanometer processor, 12GB RAM, 512GB storage, six cameras, and an operating system designed for the folding mechanism.

The Galaxy Fold is priced starting at $1,980, and its new September launch date will put it in competition with Apple's 2019 flagship devices, which will be unveiled at a September 10 event next week.

Top Rated Comments

Loyalty4Life Avatar
59 months ago
Epic failure.
Score: 46 Votes (Like | Disagree)
benshive Avatar
59 months ago
That's actually really cool of Samsung. I'd say a free $250 for their store is more than enough of a sorry for the troubled launch.
Score: 32 Votes (Like | Disagree)
NickName99 Avatar
59 months ago
A super thick Android phone, and a tiny Android tablet, in one! For only a couple thousand bucks. Better get on that reservation list ASAP
Score: 30 Votes (Like | Disagree)
icanhazapple Avatar
59 months ago
So people who pre-ordered it have the ability to get it for $250 off if they chose to re-order it and use the credit they received from their intial pre-order? Not a bad deal.
Score: 27 Votes (Like | Disagree)
Moonlight Avatar
59 months ago
So we are going to cancel your preorder so you can then preorder. But this preorder comes with "services" so we can charge you even more. But here is $250 so you can give us the $250 back plus more.
Score: 20 Votes (Like | Disagree)
edhudley Avatar
59 months ago
Is there a real “need” for a foldable phone or just “cool” to say you have one?
Score: 18 Votes (Like | Disagree)

Popular Stories

iOS 17

10 New Things Your iPhone Can Do in Next Week's iOS 17.4 Update

Friday March 1, 2024 1:30 am PST by
Apple will this month release iOS 17.4, its biggest iPhone software update of the year so far, featuring a number of features and changes that users have been anticipating for quite a while. Below, we've listed 10 new things that your iPhone will be able to do after you've installed the update, which is projected to arrive by March 7. When the day arrives, be sure to check Settings ➝...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
Google maps feaure

Google Maps Finally Rolls Out Glanceable Directions

Wednesday February 28, 2024 2:07 am PST by
After more than a year since announcing the feature, Google Maps is finally rolling out glanceable directions on Android and iOS (via Android Police). The feature allows users to view turn-by-turn directions and a live ETA directly from their device's lock screen – information that was previously only visible when a phone was unlocked. Glanceable directions also work on the app's route...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...
iOS 18 Mock iPhone 16 Feature Gray

iOS 18 Rumored to Be Compatible With These iPhone Models

Tuesday February 27, 2024 6:31 am PST by
iOS 18 will be compatible with the iPhone XR, and thereby also the iPhone XS and iPhone XS Max models with the same A12 Bionic chip, according to a post on X today from a private account with a proven track record of sharing build numbers for upcoming iOS updates. The post was spotted by MacRumors contributor Aaron Perris, and it has since been deleted. However, this was likely because the...
M3 MacBook Air Feature

New MacBook Air Models Launching This March: 5 Features to Expect

Wednesday February 28, 2024 1:50 am PST by
The existing 15-inch MacBook Air arrived in June 2023, which is not that long ago in terms of Mac update cycles. However, Apple released the current 13-inch ‌MacBook Air back in June 2022. It is now the oldest Mac in Apple's current crop, having not been updated in 600 days. But rumors suggest that is unlikely to be the case for much longer. According to Bloomberg's Mark Gurman, Apple has...
airpods pro 2 pink

Apple Releases New Beta Firmware for AirPods Pro 2

Thursday February 29, 2024 11:41 am PST by
Apple today introduced a new beta firmware update for the AirPods Pro 2, both the USB-C and Lightning versions. The new firmware is version 6E188, up from the prior 6B34 firmware released in December. Apple does not often provide details or notes on what features might be included in the refreshed firmware, so it is unclear what's new. Note that this software is limited to developers at the...