Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States
Apple today announced that every Best Buy store across the United States now offers certified repairs and service for Apple products.
The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Apple's press release:
Including all of Best Buy's nearly 1,000 locations that now offer Apple-certified repairs, Apple now has over 1,800 authorized third-party service providers in the United States, which it says is "three times as many locations as three years ago." Apple also has over 270 retail stores that facilitate repairs across the country.
Tara Bunch, Apple's vice president of AppleCare:
The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Apple's press release:
By expanding to every Best Buy store across the US, customers in cities including Yuma, Arizona; Sioux City, Iowa; Twin Falls, Idaho; Casper, Wyoming and Bismarck, North Dakota will have more convenient access to Apple repairs. Plus, Best Buy’s Geek Squad has nearly 7,600 newly Apple-certified technicians ready to make same-day iPhone repairs or to service other Apple products.Apple-certified repairs at Best Buy and other Apple Authorized Service Providers are performed by trained technicians who use genuine Apple parts, and every repair is backed by Apple, according to the company.
Including all of Best Buy's nearly 1,000 locations that now offer Apple-certified repairs, Apple now has over 1,800 authorized third-party service providers in the United States, which it says is "three times as many locations as three years ago." Apple also has over 270 retail stores that facilitate repairs across the country.
Tara Bunch, Apple's vice president of AppleCare:
At Apple, we're dedicated to providing the best customer service in the world. If a customer ever needs to repair their products, we want them to feel confident those repairs are done safely and correctly. We're always looking at how we can reliably expand our network of trained technicians and we're excited to partner with every Best Buy store so it's even easier for our customers to find an authorized repair location near them.Apple customers can initiate a repair on Apple's support website.
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Top Rated Comments
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13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
Every iPhone you've had you say?... Sounds like you should buy a different brand and move on....
13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
Nothing like assuming an authoritative tone on a subject you are 100% dead wrong about. :rolleyes:
13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Is .
13 weeks ago
Is this the same Geek Squad that was going through people's computers for the FBI and for their own entertainment?
13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
13 weeks ago
Does this mean if I have device with active AppleCare and the device must be replaced Best Buy will replace it?
13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
"(every iPhone I have ever had has had a factory defect)"
You are the most unlucky person ever or full or it.
Our family have over many, many iPhones and never have any hardware problems within the first few years.
13 weeks ago
They don't repair or replace on the spot.
For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.
As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.
All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
That is not true. Stores have some replacement units and they have parts to replace things like screens and batteries.
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I was one of those "Apple certified" techs at the Geek Squad/Best Buy I worked at for 12 years. The training is a joke, you read a few articles and watch a video, then are expected to be able to repair every iPhone that Apple is willing to give you parts for. Forget about same day replacement or loner phones cause that is not going to happen. The few parts that can be replaced in-house are ones that I have hardly ever seen fail, like a speaker or a cellular receiver. Most items are shipped out and your lucky if it takes less then a week to get is back. Some items have a very quick turn around time like Apple TV and sometimes Apple Watch. Your better off just going through Apple, even just mailing it in to them is faster then taking it to a Best Buy, and you will get much better customer service. When anyone in Geek Squad sees an Apple device all they want to do is run and hide cause the process is so horrible, even just to check it in.
The program has changed. If you are an apple certified repair tech you have hands on training and stores have parts like screens and batteries too. They even have units for same day replacements.
13 weeks ago
I was one of those "Apple certified" techs at the Geek Squad/Best Buy I worked at for 12 years. The training is a joke, you read a few articles and watch a video, then are expected to be able to repair every iPhone that Apple is willing to give you parts for. Forget about same day replacement or loner phones cause that is not going to happen. The few parts that can be replaced in-house are ones that I have hardly ever seen fail, like a speaker or a cellular receiver. Most items are shipped out and your lucky if it takes less then a week to get is back. Some items have a very quick turn around time like Apple TV and sometimes Apple Watch. Your better off just going through Apple, even just mailing it in to them is faster then taking it to a Best Buy, and you will get much better customer service. When anyone in Geek Squad sees an Apple device all they want to do is run and hide cause the process is so horrible, even just to check it in.
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