Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

iPhones with aftermarket batteries installed by third-party repair shops are now eligible for service at Genius Bars and Apple Authorized Service Providers, according to an internal Apple document obtained by MacRumors from three reliable sources. The change was first reported by French blog iGeneration.

ifixit iphone x battery tabs

iPhone X battery with pull tabs via iFixit

This is significant news for ‌iPhone‌ repairs, as the Genius Bar and AASPs were previously instructed to deny service of any kind for an ‌iPhone‌ with a third-party battery, regardless of the circumstances.

If the repair is unrelated to the battery, the Genius Bar and AASPs are now instructed to ignore the third-party battery and proceed with service as normal, according to Apple's internal document. This could include repairs to the display, logic board, microphones, and so forth, with normal fees applying.

If the repair is related to the battery itself, the Genius Bar and AASPs are now permitted to replace the third-party battery with an official Apple battery for the standard fee. Before starting the repair, the Genius Bar must drain the third-party battery to less than 60 percent of a charge.

In the event Apple cannot safely remove a third-party battery due to broken or missing battery tabs or excessive adhesive, the customer is entitled to an ‌iPhone‌ replacement at the standard whole-unit out-of-warranty price.

The updated guidelines went into effect Thursday and should apply worldwide. Apple will still decline service for iPhones with third-party logic boards, enclosures, microphones, Lightning connectors, headphone jacks, volume and sleep/wake buttons, TrueDepth sensor arrays, and certain other components.

iFixit's director of communications Kay-Kay Clapp:

This decision proves that now, more than ever, the third-party repair ecosystem is an integral part of maintaining Apple's high-quality customer experience. If Apple is getting enough third-party repaired phones for a policy change, they clearly don't have the reach or capacity to maintain all the iPhones that they've sold. All of us, including Apple, benefit from the service provided by the repair community.

Apple similarly loosened its repair policy for iPhones with third-party displays back in February 2017.

Updated on March 7 with minor correction about whole-unit replacement fee.

Top Rated Comments

Unity451 Avatar
25 months ago

This is why Apple service is the best.

Ok.. let's not get ahead of ourselves...
Score: 40 Votes (Like | Disagree)
Stella Avatar
25 months ago

This is why Apple service is the best.

Apple shouldn't have denied repairs in the first place. That would have been good service.

I'm wondering if Apple's hand has been forced due to changes of law / threatened law suits in one or more countries?
Score: 20 Votes (Like | Disagree)
cmaier Avatar
25 months ago
Good. About time
Score: 12 Votes (Like | Disagree)
cmaier Avatar
25 months ago

Ok.. let's not get ahead of ourselves...

I agree with him. I’ve never been disappointed. Many’s the time where they’ve just handed me a new iPhone or iPad and sent me on my way. I’ve found if you know what you’re talking about (“here’s exactly what’s wrong, here’s how I know that this is the issue because here’s everything I’ve tried”) and polite, they treat you very well.
Score: 10 Votes (Like | Disagree)
PieTunes Avatar
25 months ago
Good on Apple. This is welcome news for those who find themselves in a relevant situation.
Score: 9 Votes (Like | Disagree)
avanpelt Avatar
25 months ago
By not servicing those devices, they were missing out on more revenue on out-of-warranty devices. Every dollar counts.
Score: 9 Votes (Like | Disagree)

Top Stories

Top Stories 44 Feature

Top Stories: 'Thinner and Lighter' MacBook Air, Smaller iPhone 13 Notch, iOS 14.4 Incoming

Saturday January 23, 2021 6:00 am PST by
We continued to hear a lot more about Apple's plans for its Mac lineup this week, including word of a high-end redesigned MacBook Air and the return of an SD card slot as part of the upcoming MacBook Pro redesign. It also sounds like Apple has been working on Face ID for Mac, but it won't be appearing in a redesigned iMac this year as originally planned. This week also saw rumors about the...
magsafecasedangle

Apple Elaborates on Potential for iPhone 12 and MagSafe Accessories to Interfere With Implantable Medical Devices

Saturday January 23, 2021 2:42 pm PST by
Since the launch of iPhone 12 models in October, Apple has acknowledged that the devices may cause electromagnetic interference with medical devices like pacemakers and defibrillators, but the company has now shared additional information. Apple added the following paragraph to a related support document today:Medical devices such as implanted pacemakers and defibrillators might contain...
Flat MacBook Air Feature

Bloomberg: Apple Working on 'Thinner and Lighter' High-End MacBook Air With MagSafe, Could Launch in Second Half of 2021

Friday January 22, 2021 3:34 am PST by
Apple is working on a "thinner and lighter" version of the MacBook Air that the company plans to release during the second half of this year at the earliest or in 2022, according to a new report by well-connected Bloomberg journalist Mark Gurman. It will include Apple's MagSafe charging technology and a next-generation version of the company's in-house Mac processors. Apple has discussed...
2021 mbp sd slot feature2

Bloomberg: Next MacBook Pro to Feature SD Card Reader

Friday January 22, 2021 7:50 am PST by
Last week, reputable analyst Ming-Chi Kuo outlined his expectations for new 14-inch and 16-inch MacBook Pro models later this year, including the return of the MagSafe charging connector, the removal of the Touch Bar, a new flat-edged design, and the return of more ports built into the notebooks for expanded connectivity. A concept of a modern MacBook Pro with an SD card reader Kuo did not...
airpods galaxy buds comparison

Samsung Galaxy Buds Pro vs. Apple AirPods Pro

Friday January 22, 2021 2:34 pm PST by
Samsung in January unveiled new flagship Galaxy S21 smartphones and alongside the new phones, introduced the $200 Galaxy Buds Pro, which are priced at $199 and offer Active Noise Cancellation. Subscribe to the MacRumors YouTube channel for more videos. These new Galaxy Buds Pro are clearly designed to compete with Apple's AirPods Pro, so we thought we'd compare the two sets of earbuds in our...
maxresdefault

Microsoft Touts Surface Pro 7 as 'The Better Choice' Over MacBook Pro in New Ad

Saturday January 23, 2021 11:02 am PST by
Microsoft yesterday shared a new ad on YouTube titled "Microsoft Surface Pro 7: The Better Choice," in which the company compares its tablet computer to Apple's 13-inch M1 MacBook Pro, as spotted by MSPoweruser. The ad highlights the Surface Pro 7's touchscreen and included stylus as opposed to only a "little bar" (the Touch Bar) on the MacBook Pro. Other advantages of the Surface Pro 7...
iOS 15 icon mock banner

iOS 15 Rumored to Drop Support for iPhone 6s and 2016 iPhone SE

Thursday January 21, 2021 11:58 am PST by
Apple's upcoming iOS 15 operating system, which we expect to see unveiled in June, is rumored to be dropping support for a few of Apple's older iPhones. According to French site iPhoneSoft, iOS 15 will not be able to be installed on the iPhone 6s, the iPhone 6s Plus, or the 2016 iPhone SE, all of which have an A9 chip. The iPhone 6s and 6s Plus were introduced in 2015 and are now more...
maxresdefault

Video Demos macOS Catalina Running on iPad Pro via x86 Emulation

Thursday January 21, 2021 11:36 am PST by
A video demonstrating macOS Catalina running on a current 2020 iPad Pro has been shared on YouTube, giving us a look at an interesting hack that has a Mac OS up and working on one of Apple's iPads. There's limited information about how the process of getting macOS Catalina on an iPad Pro works, but it uses x86 emulation and was done through the UTM software that allows virtual machines to...
iPhone 13 Notch Feature

iPhone 13 Rumored to Feature Smaller Notch, Pro Model Cameras to Use Larger Image Sensor

Thursday January 21, 2021 1:38 am PST by
Apple's iPhone 13 series will feature a redesigned Face ID system that will allow for a smaller notch at the top of the screen, according to a new report today. The rumor comes via hit-and-miss Taiwanese industry publication DigiTimes, whose supply chain sources also claim that the ultra wide-angle lens in Apple's next-generation iPhones is due for an upgrade. The next-generation iPhones'...
iOS 14

Apple Seeds iOS 14.4 and iPadOS 14.4 Release Candidate to Developers and Public Beta Testers

Thursday January 21, 2021 10:14 am PST by
Apple today seeded the RC version of upcoming iOS 14.4 and iPadOS 14.4 updates to developers for testing purposes, with the new betas coming a week after Apple released the second betas. iOS 14.4 and iPadOS 14.4 can be downloaded through the Apple Developer Center or over the air after the proper profile has been installed on an iPhone or iPad. Paired with the HomePod 14.4 beta that is...