Repairs of Some Older Apple Watches May Qualify for Series 2 Replacement Due to Parts Shortage

Repair parts are temporarily constrained for 42mm models of the Apple Watch Series 1 and first-generation Apple Watch, nicknamed Series 0, according to an internal document distributed to Apple Authorized Service Providers today.


If a customer initiates a repair order for one of those Apple Watch models, Apple has permitted Apple Authorized Service Providers to offer a 42mm Apple Watch Series 2 as a substitute starting February through April according to the document, obtained by MacRumors from multiple proven sources.

The document does not mention Series 2, Series 3, Series 4, or 38mm models of any kind as qualifying, nor does it specify if the parts constraint is limited to aluminum, stainless steel, or other finishes. No further information is provided.

The document was distributed to Apple Authorized Service Providers in the United States and other countries, and it was likely sent to Apple Stores as well, in which case the Genius Bar would follow the same guidelines. We have elected not to share a screenshot of the document to protect our sources.

Visit the Get Support page on Apple.com to initiate an Apple Watch repair.

Related Roundup: Apple Watch Series 6
Tag: AASP
Buyer's Guide: Apple Watch (Buy Now)

Top Rated Comments

(View all)
Avatar
22 months ago
On an entirely unrelated note, I've gotta go check out the prices of broken series 0 Apple Watches on eBay. I'm just… curious! Yeah! Haha… :oops:
Score: 11 Votes (Like | Disagree)
Avatar
22 months ago
I've got my Series 0 on display with my iPhone and iPad. Keeping it forever.
Score: 5 Votes (Like | Disagree)
Avatar
22 months ago
Before you run to Apple Store to "upgrade" your broken S0 or S1 to S2, consider that unless you have active AppleCare+, non-battery replacement service runs $199 for S0/1 Sports and $229-249 for Aluminum.
Score: 4 Votes (Like | Disagree)
Avatar
22 months ago

That is sad. When I bought a series 0, I thought it would last a long time and could get battery replacements from Apple, so I could keep it 10-15 years at least. Now they’ve released yearly upgrades, which wouldn’t be a big deal if it didn’t mean running out of parts like this. I only got a Series 2 because Apple Pay didn’t come to Japan in a totally compatible way.

Really? I've been rather surprised that I've managed 3-4 years with my Series 0, although the thing is certainly sluggish compared to newer models. Do you normally expect a tech gadget to last 15 years?
Score: 4 Votes (Like | Disagree)
Avatar
22 months ago

Really? I've been rather surprised that I've managed 3-4 years with my Series 0, although the thing is certainly sluggish compared to newer models. Do you normally expect a tech gadget to last 15 years?

I think the answer for many of us longtime Apple users is "yes, we do." Within reason, of course.

Apple products used to be built to last. For instance, in my office, I still have a 2006 MacBook and a 2009 MacBook Pro in regular use. I also have a 1999 Apple Cinema display hooked up to a 2011 MacBook Air as a main machine. All have been taken well care of and look as good as new. And while they don't perform like the latest, greatest, they hardly feel old. We also use a 2007 second-generation Apple Wireless Keyboard, two 2009 third-generation keyboards, and a 2009 Magic Mouse, all of which are perfect.

Maybe those products don't qualify as "gadgets," but they do go to show that tech hardware can remain relevant long after Apple has officially listed it as "obsolete."
Score: 3 Votes (Like | Disagree)
Avatar
22 months ago
Went to an Apple store yesterday and they ran a diagnostic and my 3yo series 0 battery passed. They quoted $200 for the repair.

At this point I was willing to pay $79 for a new battery.

Chatted with apple support to ask about the $79 battery offer for out of warranty repairs and they referred me to their supervisor without me asking. Received a scheduled phone callan hour later and they offered to send a one time replacement since they replace batteries for the series 0.

We’ll see what I get in the mail a couple weeks from now...
Score: 2 Votes (Like | Disagree)

Top Stories

Leaker: 'iPhone 12 mini' and iPhone 12 Storage Capacities Start at 64GB, Pro Models at 128GB

Tuesday September 29, 2020 2:31 am PDT by
Rumors suggest Apple's iPhone 12 launch event will be held on October 13, with the more affordable 5.4 and 6.1-inch devices set to ship out ahead of the more expensive 6.1-inch and 6.7-inch Pro devices, and this morning hit-and-miss leaker Jon Prosser has further committed to that date by providing alleged details on Apple's first shipment of finalized iPhone 12 units. Prosser claims the...

Hands-On With iOS 14.2's New Shazam Music Recognition Toggle in Control Center

Monday September 28, 2020 2:35 pm PDT by
Shortly after launching iOS 14, Apple introduced an upcoming iOS 14.2 update, which is now available to developers and public beta testers ahead of a public release that could come at some point in October. Subscribe to the MacRumors YouTube channel for more videos. The iOS 14.2 update mainly focuses on the Control Center, introducing a new Music Recognition toggle that deepens the Shazam...

Top Stories: iOS 14 Feature Tour, 'iPhone 12 mini' Rumors, Apple Watch Band Controversy

Saturday September 26, 2020 6:00 am PDT by
Things started to calm down a bit this week following last week's rush of media event, Apple Watch and iPad launches, and the release of iOS 14 and other operating updates. But that doesn't mean there wasn't still a lot of news, from digging deeper into iOS 14 to more iPhone 12 rumors to the uproar over trying to exchange band sizes on the new Apple Watch. On top of all of that, we heard...

DigiTimes: 12.9-inch Mini-LED iPad Pro Arriving Early 2021, Mini-LED MacBook Coming Later

Tuesday September 29, 2020 4:18 am PDT by
Apple will launch a 12.9-inch mini LED-backlit iPad Pro in early 2021 and a mini LED-backlit MacBook in the second-half of next year, according to DigiTimes. The Taiwan-based industry publication claims Epistar will supply the over-10,000 mini LEDs used in each iPad Pro tablet. Meanwhile, Apple is expected to recruit Osram Opto as another supplier of mini LEDs for use in a new "high-end"...

iPhone 12 May Launch Earlier Than Usual in South Korea

Monday September 28, 2020 5:24 am PDT by
The upcoming iPhone 12 lineup may launch earlier than usual in South Korea, reports The Korea Herald. South Korean telecoms firms speaking to The Korea Herald have said that the iPhone 12 lineup will launch ahead of its usual schedule. Normally, the release of new iPhones in South Korea comes about one month after launch in the United States. Last year, the iPhone 11 arrived in South Korea ...

iOS 14: 'Phoenix 2' Space Shooter Delivers Playable Demo via App Clips

Saturday September 26, 2020 2:08 pm PDT by
One of the new features that arrived in iOS 14 is called App Clips. App Clips is described by Apple to be a "small part of your app" that can be available to users at just the right moment.App Clips focus on finishing one task quickly. An ideal App Clip experience allows users to open and complete a task in seconds. Instead of requiring an App Store download, they can be loaded and run via...

Epic Games Unlikely to Win Injunction in Ongoing Fortnite Battle With Apple, Jury Trial Possible

Monday September 28, 2020 1:14 pm PDT by
The ongoing legal dispute between Apple and Epic Games continued on today, with a preliminary injunction hearing taking place this morning. We're still waiting to hear the judge's official ruling, but it looks like Epic is not going to be granted an injunction to allow Fortnite back into the App Store as the case unfolds. Many of the arguments that lawyers for Apple and Epic Games made were...

iPhone 12 Production Lines at Foxconn's Zhengzhou Factory in China Running '24 Hours a Day'

Tuesday September 29, 2020 3:38 am PDT by
Apple contract manufacturer Foxconn is running its massive Zhengzhou factory in China 24 hours a day to produce the new iPhone 12, according to Chinese media reports. Apple's main iPhone manufacturer in China is said to be cancelling workers' holidays and introducing mandatory overtime with additional bonuses for longer-serving staff, according to information garnered from employees,...

'iPhone 12 mini' Name Reappears in Leaked Apple iPhone 12 Case Stickers

Friday September 25, 2020 1:58 am PDT by
Earlier this week a proven leaker claimed that the iPhone 12 lineup would be named "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max," and today the same nomenclature has appeared again in a photo depicting alleged stickers from unreleased Silicone iPhone cases originating from Apple's international distribution center in Ireland. The photo shows three stickers with the...

Apple Releases iOS 14.0.1 With Fix for Bug That Resets Default Apps After Rebooting

Thursday September 24, 2020 10:12 am PDT by
Apple today released iOS 14.0.1, the first update to the iOS 14 operating system that was released on September 16. Today's update is a bug fix update addressing issues that weren't able to be fixed in the initial iOS 14 launch. The iOS 14.0.1 update is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. ...