Apple Watch Will Have Extended 45-Day Refund Period Tied to Heart Health Features

While the Apple Watch typically has a 14-day return policy, Apple will honor refund requests related to upcoming heart health features for up to 45 days after purchase, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers in the United States.

iphone apple watch ecg
The document, obtained by MacRumors, states that Apple Stores will refer these requests to Apple Support, so customers will need to contact Apple by phone, email, or online chat to initiate a refund beyond the usual two-week period.

Heart health features include the upcoming ECG app on Apple Watch Series 4 models and irregular heart rhythm notifications on Apple Watch Series 1 through Series 4 models. A separate Apple document obtained by MacRumors indicates that the ECG app, and likely the notifications, will be enabled in watchOS 5.1.2.

Apple Stores are not required to inspect the Apple Watch if a customer has a heart health-related refund request greater than 14 days after purchase, so it sounds like as long as a customer mentions the ECG app or irregular heart rhythm notifications as the reason for the return, Apple will honor it up to 45 days.

Apple's document does not provide any further details, so it's unclear why this policy exists. While the ECG app and irregular heart rhythm notifications are regulated features, the extended refund policy is not mandated by the FDA, according to a spokesperson for the agency. Apple did not respond to a request for comment.

Perhaps this is simply more time for customers to try out the heart-related features. Apple cautions that the ECG app is "not intended to be a diagnostic device or to replace traditional methods of diagnosis," and "should not be used to monitor or track disease state or change medication without first talking to a doctor."

To take an ECG reading from the Apple Watch, users will need to place a finger on the Digital Crown while wearing the watch. The reading is completed in 30 seconds, allowing users to determine whether their hearts are beating in a regular pattern or if there are signs of atrial fibrillation.

ECG and other heart data will be collected in the Health app on a paired iPhone 5s or newer running iOS 12.1.1 or later.

Related Roundup: Apple Watch Series 6
Tag: ECG
Buyer's Guide: Apple Watch (Neutral)
Related Forum: Apple Watch

Top Rated Comments

AngerDanger Avatar
32 months ago
Oh, thank God! I've been using an early version of the upcoming WatchOS update, and it hasn't been able to detect even one of my hearts… :(



Attachment Image
Score: 27 Votes (Like | Disagree)
oris Avatar
32 months ago
The 45 days should begin after 5.1.2 is released. I was not able to see if it worked during all this time.
Score: 9 Votes (Like | Disagree)
iMi Avatar
32 months ago
Maybe they expect it not to work very well?
I don't think so because the device received FDA approvals, so it had to be tested and shown to be accurate.
Score: 6 Votes (Like | Disagree)
ersan191 Avatar
32 months ago
Maybe they expect it not to work very well?
Score: 5 Votes (Like | Disagree)
Paul830 Avatar
32 months ago
Agree with some previous posts...This return policy should apply to those of us who purchased a series 4 before the ECG app was active...we didn't have the opportunity to test this feature out for 45 days. If I had known this, I would have delyed my purchase. If the app doesn't work to our liking or is not accurate then we early adopers are stuck!
Score: 5 Votes (Like | Disagree)
jav6454 Avatar
32 months ago
And before all that happens we need 5.1.2 to drop.
Score: 3 Votes (Like | Disagree)

Top Stories

tile sticker e1570533758981

Tile CEO: 'We Welcome Competition From Apple, But We Think It Needs to Be Fair'

Tuesday May 4, 2021 9:51 am PDT by
Just after Apple announced its AirTags, Tile CEO CJ Prober relayed his concerns about competing with Apple in the tracking space, and said that Tile would ask Congress to investigate Apple's business practices specific to Find My and item trackers. Prober this week did an interview with Bloomberg, where he further expanded on Tile's complaints about Apple and why he feels that Tile is...
apple watch ecg

Apple Watch Likely to Gain Blood Pressure, Blood Glucose, and Blood Alcohol Monitoring

Monday May 3, 2021 4:03 am PDT by
The Apple Watch may gain the ability to measure blood pressure, blood glucose, and blood alcohol levels, according to newly-revealed information about one of Apple's chosen business partners. Apple has been revealed to be the largest customer of the British electronics start-up Rockley Photonics, The Telegraph reports. Rockley Photonics has developed non-invasive optical sensors for...
signal instagram ads3

Signal Shares the Instagram Ads Facebook Doesn't Want You to See

Wednesday May 5, 2021 1:29 am PDT by
Encrypted messaging app Signal has had a series of Instagram ads blocked from the social media platform, after it attempted to show users how much data the Facebook-owned company collects about them and how it's used to push targeted ads. In a blog post, Signal described how it generated the ads to show users why they were seeing them, simply by declaring upfront the information that the...
fortnite apple logo 2

Epic CEO Tim Sweeney Admits App Store's 30% Cut Is Similar to Consoles, Would Have Accepted Special Deal With Apple

Tuesday May 4, 2021 1:54 pm PDT by
Apple's legal battle with Epic Games is continuing on, and during the second day of the trial, Epic Games' CEO Tim Sweeney continued his testimony against Apple. Sweeney was grilled by Apple's lawyers, and made several points seemingly favorable to Apple. In addition to mentioning how he prefers Apple's iPhone and values Apple's privacy policies that he's aiming to dismantle, Sweeney...
snapchat dark mode

Snapchat Rolls Out Dark Mode on iOS

Wednesday May 5, 2021 1:17 am PDT by
Nearly two years following the release of iOS and iPadOS 13, which included native, built-in, and systemwide dark mode, Snapchat, one of the world's most prominent social media networks, has finally rolled out a dark mode theme for iOS users. Snapchat began testing a dark mode theme of its app design late last year with a small group of iOS users. Now, Snapchat says that as of this week, it...
maxresdefault

Hands-On With Brydge's 12.9-Inch iPad Pro Keyboard With Trackpad

Tuesday May 4, 2021 11:48 am PDT by
Brydge has been making keyboards for Apple's iPads for years now, and the newest model, the Brydge 12.9 MAX+, is compatible with the third, fourth, and fifth-generation iPad Pro models, so it works even with the new mini-LED iPad Pro. Subscribe to the MacRumors YouTube channel for more videos. In our latest YouTube video, we checked out the new Brydge 12.9 MAX+ to see if it's a viable...
iphone 13 pro max dummy notch

iPhone 13 Pro Max Dummy Model Depicts Smaller Notch

Tuesday May 4, 2021 1:08 pm PDT by
Apple's iPhone 13 models are expected to feature a slimmed down notch, marking the first major change to the TrueDepth camera system since it was introduced in the 2017 iPhone X. We're still months away from the launch of the iPhone 13, but Lewis Hilsenteger of Unbox Therapy managed to get an iPhone 13 Pro Max dummy model that represents what we can expect from the new 2021 device. Dummy...
Flat 2021 MacBook Pro Mockup Feature 1

Mini-LED Display Production Improving for Redesigned MacBook Pro Models Later This Year

Monday May 3, 2021 8:33 am PDT by
Apple supplier TSMT, a key vendor involved in the production of mini-LED displays in the newly announced 12.9-inch iPad Pro, has been able to address technical challenges for the production of mini-LED displays to be used in the upcoming 14 and 16-inch redesigned MacBook Pro models. As reported by DigiTimes, TSMT had initially been facing production constraints with the circuit board and...
netflix sign up

Apple Discussed 'Punitive Measures' Against Netflix for Dropping In-App Purchases

Wednesday May 5, 2021 11:03 am PDT by
As the Epic Games v. Apple trial progresses into its third day, Apple's internal documents and communications with various companies are continuing to surface, giving us some insight into the dealings that Apple has had around the App Store. Back in December 2018, Netflix stopped offering in-app subscription options for new or resubscribing members and instead began requiring them to sign up ...
airtags

AirTag Owners Bemoan Inability to Let Others Track Their Items Via Family Sharing

Tuesday May 4, 2021 5:12 am PDT by
Apple's new AirTag item trackers have been making their way into the hands of customers since Friday, and while the company has tried to describe the ways that they can be used to find lost items, many users are still surprised and disappointed to learn that the location of an AirTag can't be shared with other family members. On the face of it, sharing the location of an AirTag via Apple's...