Apple Knew About Bendgate and Touch Disease iPhone 6 Issues Months in Advance of Repair Programs

As part of an ongoing lawsuit over the "Touch Disease" manufacturing issue affecting iPhone 6 and 6 Plus devices, Apple was required to provide the court with internal testing documents that suggest the company knew about iPhone 6 and 6 Plus design problems before the two devices launched.

The full scope of the internal documents remain under seal, but the judge presiding over the case, Lucy Koh, made some of the information public when she published an opinion on the case earlier this month, and Motherboard shared the details she offered up about the case.

iphone6plus
Apple knew that the iPhone 6 was 3.3 times more likely to bend than the iPhone 5s, while the iPhone 6 Plus was 7.2 times more likely to bend ahead of the release of the two devices. Publicly, though, Apple said that the two devices had been "thoroughly tested" and evaluated for "strength and durability." Bending, according to Apple, was "extremely rare" and only happened to a small number of customers.


At the heart of the Touch Disease problem is an earlier issue that received widespread attention -- bendgate.

Bendgate was the first and most visible issue affecting the iPhone 6 and 6 Plus, but the malleability of the iPhone 6 and 6 Plus is also what led to Touch Disease, which occurs when the chip that detects touch input becomes unseated from the logic board from bending or as Apple claims, multiple drops. Apple quietly addressed Touch Disease in an engineering change implemented in May 2016, but did not launch a repair program until months later after the problem received significant attention. From Judge Koh:

After internal investigation, Apple determined underfill was necessary to resolve the problems caused by the touchscreen defect. As the Plaintiffs explain, "[u]nderfill is a bead of epoxy encapsulant that is placed on a circuit chip to reinforce its attachment to the board substrate and to stiffen the surrounding assembly. ... Underfill is used to prevent the manifestation of chip defects induced by bending because it reinforces the connections and prevents them from bending away from the substrate."

As part of the repair program that Apple eventually put in place, the company is replacing devices affected by Touch Disease with a replacement device for a service fee of $149.

The Touch Disease lawsuit is still ongoing and not all documentation has been made public. Judge Koh recently denied the plantiffs' attempt to get class certification, but an appeal is in the works. The full court document covering the denial for class certification is available from Motherboard.

Top Rated Comments

snowboarder Avatar
45 months ago
If anyone thinks there is any honesty left in the corporate world, he's lying to himself...
Score: 50 Votes (Like | Disagree)
mi7chy Avatar
45 months ago
"Designed for obsolescence in California."
- Apple
Score: 41 Votes (Like | Disagree)
rjohnstone Avatar
45 months ago
I still think it is absurd that Apple charged $149 to "fix" an admitted production defect.
Score: 35 Votes (Like | Disagree)
NIKKG Avatar
45 months ago
When you got a crook like Tim Cook at the helm, what do you expect?
Score: 27 Votes (Like | Disagree)
Dethklok Avatar
45 months ago
This is why I don't get it when people talk crap about Samsung. Manufacturer defects do happen, but when they do happen most companies will do a proper recall.

Except Apple. They will give you a piece of rubber instead.
Score: 26 Votes (Like | Disagree)
TheShadowKnows! Avatar
45 months ago
Where is the Apple Defense Force now?

Come on dudes! Give it the old-college try!
Let denials, and "Apple cannot do no wrong" ripostes, flow!

Apple marketing is depending on you.
Score: 20 Votes (Like | Disagree)

Related Stories

youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
os x mountain lion macs 16x9 2

Apple Makes OS X Lion and Mountain Lion Free to Download

Wednesday June 30, 2021 12:19 pm PDT by
Apple recently dropped the $19.99 fee for OS X Lion and Mountain Lion, making the older Mac updates free to download, reports Macworld. Apple has kept OS X 10.7 Lion and OS X 10.8 Mountain Lion available for customers who have machines limited to the older software, but until recently, Apple was charging $19.99 to get download codes for the updates. As of last week, these updates no...
bluetti eb70 main

MacRumors Giveaway: Win a Bluetti EB70 Portable Power Station and 200W Solar Panel

Friday September 3, 2021 11:13 am PDT by
For this week's giveaway, we've teamed up with MAXOAK to offer MacRumors readers a chance to win a Bluetti portable power station and an accompanying solar panel. Bluetti makes a range of portable power station options that are useful for camping, emergencies, power outages, off-grid living, and similar situations. The Bluetti EB70 is a solid middle of the road option that offers 716Wh and...
apple privacy

Apple Publishes FAQ to Address Concerns About CSAM Detection and Messages Scanning

Monday August 9, 2021 1:50 am PDT by
Apple has published a FAQ titled "Expanded Protections for Children" which aims to allay users' privacy concerns about the new CSAM detection in iCloud Photos and communication safety for Messages features that the company announced last week. "Since we announced these features, many stakeholders including privacy organizations and child safety organizations have expressed their support of...
General Spotify Feature

Spotify Pauses Plans to Add AirPlay 2 Support to iOS App [Update: Spotify Clarifies]

Friday August 6, 2021 9:07 am PDT by
See update at bottom of article Spotify this week confirmed that its plans to add AirPlay 2 support to its iOS app have been placed on indefinite hiatus. In an online discussion forum post, a Spotify representative said the streaming music service had been working on supporting AirPlay 2, but the company has paused the efforts "for now" due to "audio driver compatibility issues." The...
iphone 13 teal with text

Apple Begins Preparation for iPhone 13 Production Ahead of Fall Launch

Monday June 28, 2021 3:29 am PDT by
We're just a few months away from when Apple is expected to reveal the 2021 iPhone, dubbed the "iPhone 13." In preparation for its launch, it has been pulling in shipments of different components needed to produce the new iPhones, according to a report from DigiTimes. In years past, Apple released its latest iPhone lineup, alongside a new Apple Watch, during a September event at Apple Park....
General Spotify Feature

Spotify Partners With Delta to Provide Free In-Flight Music and Podcasts Service

Thursday September 2, 2021 12:59 am PDT by
Spotify has announced a new partnership with Delta that will see the streaming service take over the "audio" section of Delta's in-flight seatback entertainment, making select playlists and podcasts freely available to all passengers. You are now free to roam about the cabin—and get the music and podcasts you love at 30,000 feet. Beginning today, we're taking off in a new partnership with...
iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived in October 2020 in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone...