Growing Number of iPhone 6 and 6 Plus Devices Affected by Insidious 'Touch Disease'

As the iPhone 6 and 6 Plus approach their second birthday, a growing number of users are suffering from what appears to be a latent manufacturing issue that presents as a gray flickering bar at the top of the screen and a display that's unresponsive or less responsive to touch.

In a new blog post and video, repair site iFixit says a number of third-party repair outlets have seen iPhone 6 and 6 Plus models affected by the bug, which appears to be very common. STS Telecom owner Jason Villmer says he sees faulty iPhone 6 and 6 Plus models multiple times a week, while another repair tech in Louisiana sees up to 100 iPhone 6 and 6 Plus devices that don't respond well to touch.

"This issue is widespread enough that I feel like almost every iPhone 6/6+ has a touch of it (no pun intended) and are like ticking bombs just waiting to act up," says Jason Villmer, owner of STS Telecom--a board repair shop in Missouri. [...]

iFixit is calling the problem "Touch Disease," and says Apple appears to be aware of the issue based on dozens of complaints on Apple's support forum, but isn't "doing anything about it." Multiple people who brought their iPhones to Apple Stores were told that Apple doesn't recognize it as an issue and nothing could be done as their iPhones were out of warranty.

Putting pressure on the display of an affected iPhone or twisting the device appears to reverse the issue for a short period, but the gray bar returns and touch functionality grows worse and worse until the touchscreen stops functioning entirely.

Replacing the display doesn't work as the problem is said to be caused by the touchscreen controller chips soldered to the logic board of the phone, and it's possible the damage is caused by the same structural design flaw that caused the major "Bendgate" controversy.

In both the iPhone 6 and 6 Plus, the Touch IC chips connect to the logic board via an array of itty-bitty solder balls--"like a plate resting on marbles," Jessa explains. Over time, as the phone flexes or twists slightly during normal use, those solder balls crack and start to lose contact with the board.

"At first, there may be no defect at all. Later you might notice that the screen is sometimes unresponsive, but it is quick to come back with a hard reset," Jessa explains. "As the crack deepens into a full separation of the chip-board bond, the periods of no touch function become more frequent."

According to iFixit, the only way to fix the problem is to replace the iPhone, replace the logic board, or replace the Touch ICs on the logic board, something Apple's in-house repair staff is not able to do. iFixit recommends users who are experiencing early symptoms of Touch Disease -- an intermittently non-functional touch screen or hints of a gray bar -- get their iPhones replaced outright if they're still under warranty.

For those without a warranty, iFixit suggests taking an affected iPhone 6 or 6 Plus to an electronics repair shop able to replace the chips. Apple doesn't approve of third-party repairs, but it may be the only solution until the problem is officially acknowledged by the company.

The iPhone 6s and iPhone 6s Plus are not affected by the same issue as Apple strengthened the body and changed the position of the Touch IC chips in those devices.

Top Rated Comments

Goldfrapp Avatar
63 months ago
That's Apple's remote courtesy reminder to consumers to be prepared to purchase iPhone 7 soon.

Nothing new or unusual here.
Score: 62 Votes (Like | Disagree)
WiiDSmoker Avatar
63 months ago
Gotta maintain those profits, right Mr. Cook?
Score: 47 Votes (Like | Disagree)
Crosscreek Avatar
63 months ago
ClassActionGate
Score: 23 Votes (Like | Disagree)
yaxomoxay Avatar
63 months ago
It's by design.
If one of their exec publicly says that he thinks that using a 5 year old device is sad, then a 2 year old Apple device MUST autodestruct with the release of the new device.
Score: 22 Votes (Like | Disagree)
LordQ Avatar
63 months ago
You are touching it wrong?
Score: 21 Votes (Like | Disagree)
gamrin Avatar
63 months ago
"all together" => "altogether."

Read a book, guys. ;)
Score: 16 Votes (Like | Disagree)

Top Stories

apple watch 6s 202009

Bloomberg: Apple Watch Series 7 to Feature Thinner Screen Bezels, Faster Processor, and Updated Ultra Wideband Tech

Monday June 14, 2021 3:41 am PDT by
This year's Apple Watch Series 7 is likely to have thinner display bezels and use a new lamination technique that brings the display closer to the front cover, according to Bloomberg's Mark Gurman. From the report: The Cupertino, California-based tech giant is planning to refresh the line this year -- with a model likely dubbed the Apple Watch Series 7 -- by adding a faster processor,...
ios 15 home screen icons

iOS 15 Lets You Drag and Drop Images and Text Across Apps

Saturday June 12, 2021 3:17 pm PDT by
Apple this week previewed iOS 15, which is available now in beta for developers ahead of a public release later this year. One smaller but useful new feature added is the ability to drag and drop images, text, files, and more across apps on iPhone. MacStories editor-in-chief Federico Viticci demonstrated the new feature in a tweet: Using cross-app drag and drop on iPhone in iOS 15. Finally 🎉 #WW ...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
apple virtual game controller ios 15

Apple Makes New On-Screen Game Controller Available to Developers on iOS 15 and iPadOS 15

Saturday June 12, 2021 12:36 pm PDT by
During the Platforms State of the Union at WWDC this week, Apple unveiled a new API for iOS 15 and iPadOS 15 that enables developers to implement an on-screen virtual game controller in their iPhone and iPad games with just a few lines of code. While many iPhone and iPad games already offer on-screen controls, Apple's new virtual game controller is available to all developers, easy to add,...
ipad mini 6

Next iPad Mini Will Allegedly Feature Thinner Bezels, USB-C Port, and Touch ID Power Button

Friday June 11, 2021 1:13 pm PDT by
On his newly launched Front Page Tech website, leaker Jon Prosser has shared renders showing off the alleged design of the next-generation iPad mini, which he says are based on schematics, CAD files, and real images of the device. In line with details shared earlier this month by Bloomberg's Mark Gurman and Debby Wu, Prosser claims that the new iPad mini will feature slimmer bezels around...
maxresdefault

Apple Promotes iPad Pro in New Ad With 'The Little Mermaid' Musical Spin

Saturday June 12, 2021 7:01 am PDT by
In a currently unlisted ad on YouTube, Apple is promoting the versatility, portability, and power of the M1 iPad Pro in a fun musical inspired by The Little Mermaid's "Part of Your World" soundtrack. In the ad, which features the main character using an M1 iPad Pro, Magic Keyboard, and Apple Pencil, multiple users can be seen struggling with their old PCs indoors while hoping that they can...
passwords system preferences

macOS Monterey Features Dedicated Password Section in System Preferences, Built-In Authenticator and More

Friday June 11, 2021 2:32 pm PDT by
macOS Monterey makes several improvements to password management, positioning iCloud Keychain as an ideal password service to replace third-party services like Lastpass and 1Password. In System Preferences, there's a new "Passwords" section that houses all of your iCloud Keychain logins and passwords so they're easier to get to, edit, and manage. There's a similar Passwords section that's...
macos monterey tidbits feature copy

macOS Monterey Tidbits: Animated Memoji on Login Screen, Change the Color of the Mouse Pointer, and More

Friday June 11, 2021 10:27 am PDT by
We've highlighted several new features coming in macOS Monterey, such as Low Power Mode and the option to erase a Mac without reinstalling the operating system, but there are some smaller tidbits that we wanted to share. Animated Memoji on Login Screen One small but fun new feature in macOS Monterey is the addition of a personalized Memoji on the login screen, complete with animated facial...
m1 imac back

Some M1 iMac Models Shipping With Crooked Mountings

Monday June 14, 2021 12:50 pm PDT by
Some M1 iMacs appear to have a manufacturing defect that causes the display to be mounted on the stand in a way that's not perfectly aligned, leading to a crooked display. YouTuber iPhonedo over the weekend published a review of the M1 iMac, and he found that his machine appeared to be tilted on one side, a mounting disparity that was visibly noticeable and proved with a ruler. Another...
mr white ipod touch 5 protoype3

Unreleased iPod Touch 5 With Chamfered Edges and 30-Pin Dock Connector Shared Online

Thursday June 10, 2021 2:05 am PDT by
Occasional leaker Mr White has today shared interesting images on Twitter of what appears to be an old-school fifth-generation iPod touch prototype with chamfered edges and a brushed aluminum finish. The original iPod touch 5 that Apple released in October 2012 had a unibody anodized aluminum chassis with rounded edges, and was available in several colors, including slate. Another...