Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

Apple today launched a new repair program for the iPhone 6 Plus, addressing complaints about a manufacturing issue that can cause the iPhone 6 Plus to become unresponsive to touch.

According to Apple, some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device. Under its repair program, Apple will fix affected iPhone 6 Plus devices for a service price of $149.

iphone6plus
Customers who paid more than $149 to have their devices fixed before the repair program was implemented will be able to get their money reimbursed by Apple.

Complaints about the iPhone 6 Plus touchscreen issue started in August, after iFixit published a video highlighting the bug and dubbed it "Touch Disease." Touch Disease presents as a gray flickering bar at the top of the screen and a display that becomes unresponsive or less responsive to touch.


The problem is believed to be caused by the touchscreen controller chips soldered to the logic board of the phone, making repairs difficult. Third-party repair outlets speculated that the issue could be linked to the same structural design flaw that caused the major "Bendgate" controversy, and Apple's suggestion that it is caused by repeated physical damage seems to confirm that.

Customers who have an iPhone 6 Plus with Multi-Touch issues can visit an Apple Authorized Service Provider or an Apple retail store to see if they qualify for the $149 repair fee.

Top Rated Comments

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49 months ago
Except there are plenty of people whose phones weren't physically dropped and had these problems occur because of the manufacturing errors. But sure, Apple, let's make an excuse that points fault at the customers, and not at itself! And the fact that they're charging $150 instead of owning up to its mistakes and conducting these repairs for a lower price (Or free, IMO) is a laughable joke.

Tim Cook, you're the best CEO to get that profit.
Score: 136 Votes (Like | Disagree)
Avatar
49 months ago
Surely it should be free if it's a manufacturing issue...
Score: 79 Votes (Like | Disagree)
Avatar
49 months ago
It isn't because customers drop them. Here's a video:


It's a manufacturing error, and not the customer's fault. To ask people to fork up $150 for their own mistakes is a joke. Stop sucking up to Apple.
Score: 62 Votes (Like | Disagree)
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49 months ago
Wow they admitted it at last!! Pleasantly surprised.

Wait a minute $149....:mad:
Score: 39 Votes (Like | Disagree)
Avatar
49 months ago

Wow they admitted it at last!! Pleasantly surprised.

Admitting it yet while charging $149 doesn't really seem like admitting it.
Score: 35 Votes (Like | Disagree)
Avatar
49 months ago
This is worse than "You're holding it wrong." At least Jobs issued free cases to iPhone 4 owners.

$149 to fix a defective product has the fingerprints of a tunnel vision CEO all over it.
Score: 29 Votes (Like | Disagree)

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