Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

Apple today launched a new repair program for the iPhone 6 Plus, addressing complaints about a manufacturing issue that can cause the iPhone 6 Plus to become unresponsive to touch.

According to Apple, some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device. Under its repair program, Apple will fix affected iPhone 6 Plus devices for a service price of $149.

iphone6plus
Customers who paid more than $149 to have their devices fixed before the repair program was implemented will be able to get their money reimbursed by Apple.

Complaints about the iPhone 6 Plus touchscreen issue started in August, after iFixit published a video highlighting the bug and dubbed it "Touch Disease." Touch Disease presents as a gray flickering bar at the top of the screen and a display that becomes unresponsive or less responsive to touch.


The problem is believed to be caused by the touchscreen controller chips soldered to the logic board of the phone, making repairs difficult. Third-party repair outlets speculated that the issue could be linked to the same structural design flaw that caused the major "Bendgate" controversy, and Apple's suggestion that it is caused by repeated physical damage seems to confirm that.

Customers who have an iPhone 6 Plus with Multi-Touch issues can visit an Apple Authorized Service Provider or an Apple retail store to see if they qualify for the $149 repair fee.

Top Rated Comments

kevinkyoo Avatar
55 months ago
Except there are plenty of people whose phones weren't physically dropped and had these problems occur because of the manufacturing errors. But sure, Apple, let's make an excuse that points fault at the customers, and not at itself! And the fact that they're charging $150 instead of owning up to its mistakes and conducting these repairs for a lower price (Or free, IMO) is a laughable joke.

Tim Cook, you're the best CEO to get that profit.
Score: 136 Votes (Like | Disagree)
alex.marton Avatar
55 months ago
Surely it should be free if it's a manufacturing issue...
Score: 79 Votes (Like | Disagree)
kevinkyoo Avatar
55 months ago
It isn't because customers drop them. Here's a video:


It's a manufacturing error, and not the customer's fault. To ask people to fork up $150 for their own mistakes is a joke. Stop sucking up to Apple.
Score: 62 Votes (Like | Disagree)
robotica Avatar
55 months ago
Wow they admitted it at last!! Pleasantly surprised.

Wait a minute $149....:mad:
Score: 39 Votes (Like | Disagree)
ip67 Avatar
55 months ago

Wow they admitted it at last!! Pleasantly surprised.

Admitting it yet while charging $149 doesn't really seem like admitting it.
Score: 35 Votes (Like | Disagree)
32828870 Avatar
55 months ago
This is worse than "You're holding it wrong." At least Jobs issued free cases to iPhone 4 owners.

$149 to fix a defective product has the fingerprints of a tunnel vision CEO all over it.
Score: 29 Votes (Like | Disagree)

Top Stories

iphone 5s black slate

Images of Unreleased iPhone 5s in Black and Slate Shared Online

Sunday January 17, 2021 9:47 am PST by
Twitter user @DongleBookPro has today shared images of a prototype iPhone 5s in an unreleased Black and Slate color. The iPhone 5s was launched in September 2013. The device featured Touch ID, a 64-bit processor, and a True Tone LED flash for the first time. Other new features included a five-element lens with an f/2.2 aperture, a 15 percent larger camera sensor, Burst Mode, and Slo-Mo...
iP12 charge airpods feature 2

Hidden iPhone 12 Hardware Feature Could Still be Unlocked

Thursday January 14, 2021 2:51 am PST by
All iPhone 12 and iPhone 12 Pro models purportedly have a hidden reverse wireless charging feature, according to an FCC filing. The feature has not yet been activated, but could yet be unlocked for an upcoming Apple accessory. The FCC filing suggests that iPhone 12 models contain the hardware for Wireless Power Transfer (WPT) to accessories: In addition to being able to be charged by a...
Top Stories 43 Feature

Top Stories: MacBook Pro, iMac, Mac Pro, and iPhone Rumors, Best of CES 2021

Saturday January 16, 2021 6:00 am PST by
This week was sure a busy one in the Apple world, with a flurry of announcements out of CES early in the week followed by a rash of Mac- and iPhone-related rumors later in the week. The new rumors this week included details on updated MacBook Pro, iMac, and Mac Pro models, as well as a few other tidbits, so make sure to read on below to get caught up! Kuo: New MacBook Pro Models to...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 10:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
foldable iPhone concept feature

Apple Testing In-Display Fingerprint Sensor for iPhone 13, Foldable iPhone Also in the Works

Friday January 15, 2021 1:46 pm PST by
Apple has started "early work" on an iPhone that has a foldable display, according to a new report from Bloomberg's Mark Gurman. Though testing of a foldable iPhone has begun, Apple has not committed to releasing a device that has a foldable display. Development has not yet expanded beyond a display and Apple does not have full foldable iPhone prototypes in its labs. Like foldable...
google maps detailed street level e1611052089473

Google Maps Gains Enhanced Street-Level Detail in Four Major Cities

Tuesday January 19, 2021 2:34 am PST by
Google Maps has quietly been updated to include significantly more detailed street-level information in a handful of key cities around the world. Upon zooming in, Google's maps for Central London, Tokyo, San Francisco, and New York now benefit from shapes and widths that match the scale of roads more accurately. Meanwhile, enhanced graphical representations of sidewalks, crosswalks,...
16inchmacbookpromain

Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

Thursday January 14, 2021 9:32 pm PST by
Apple is working on two new MacBook Pro models that will feature significant design changes, well-respected Apple analyst Ming-Chi Kuo said today in a note to investors that was obtained by MacRumors. According to Kuo, Apple is developing two models in 14 and 16-inch size options. The new MacBook Pro machines will feature a flat-edged design, which Kuo describes as "similar to the iPhone 12" ...
macbook pro screensaver table

Some M1 Macs Affected By Fast User Switching Screensaver Bug

Monday January 18, 2021 1:57 am PST by
A growing number of user reports online suggest some of Apple's M1 Mac models are susceptible to a Fast User Switching bug that spontaneously activates the screensaver and leaves the user unable to dismiss it. In macOS Big Sur, Fast User Switching allows users to quickly switch between user accounts without having to completely log out. Based on posts in the MacRumors forums, Apple...
iphone x camera close

iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

Thursday January 14, 2021 8:07 am PST by
In the second beta of iOS 14.4 seeded to developers and public testers this week, MacRumors contributor Steve Moser has discovered code indicating that Apple will be introducing a new warning on iPhones that have had their camera repaired or replaced with aftermarket components rather than genuine Apple components. "Unable to verify this iPhone has a genuine Apple camera," the message will...
apple fitness plus burn bar

Fitness+ Subscribers Now Have Nearly 300 Workouts to Choose From

Monday January 18, 2021 3:24 am PST by
Apple on Monday added over two dozen new video workout sessions to Fitness+, continuing a recent trend of building out the catalog of its fledgling subscription service on a weekly basis. Fitness+ launched December 14, 2020, and is designed to help Apple Watch owners keep fit through a series of guided workouts that are available across multiple workout categories. As you follow along with...