Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained
Apple has commented on the ongoing complaints about the iPhone 6 Plus bending in user pockets, telling CNBC that the new iPhones include steel/titanium inserts to reinforce stress locations and that they use the "strongest glass in the industry."
The company went on to say that only nine customers had complained about bent iPhones, suggesting the issue is not as widespread as it has appeared in the media. It also stated that both the iPhone 6 and 6 Plus have met or exceeded testing for strength and durability, and that bending in the iPhone 6 Plus during normal use is "extremely rare."
Given the media attention the bending received, it was difficult to tell how many users were truly affected by iPhone 6 Plus bending during real world usage. Though Apple kept quiet on the issue until today, the company has been directing its support staff to replace affected phones under warranty following a visual inspection.
The company went on to say that only nine customers had complained about bent iPhones, suggesting the issue is not as widespread as it has appeared in the media. It also stated that both the iPhone 6 and 6 Plus have met or exceeded testing for strength and durability, and that bending in the iPhone 6 Plus during normal use is "extremely rare."
Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.Reports of the iPhone 6 Plus's weakness to bending first began trickling in on Monday, after several MacRumors forum members shared images of devices that had bent while in a pocket. The bending issue went viral after a YouTuber posted a video of the iPhone 6 Plus warping out of shape when bent in his hands, which caused significant damage near the device's volume buttons.
With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.
Given the media attention the bending received, it was difficult to tell how many users were truly affected by iPhone 6 Plus bending during real world usage. Though Apple kept quiet on the issue until today, the company has been directing its support staff to replace affected phones under warranty following a visual inspection.
[ 619 comments ]
Top Rated Comments
(View all)
60 months ago
The other 999,991 customers can't reach Apple customer support line because of the iOS 8.0.1 updategate.
60 months ago
If only nine customers complained, then why is the story and images "spreading like wildfire"?
Welcome to the internet.
60 months ago
NINE! Out of millions. That doesn't mean there won't be more, but based on the internet stories, you'd think it was 9 million out of the 10 million sold. Geez.
I think Samsung is planting numerous people. lol
I think Samsung is planting numerous people. lol
60 months ago
If only nine customers complained, then why is the story and images "spreading like wildfire"?
Its the same stories and same pictures if you notice.
60 months ago
Typical
Apple sells 10 million units. 9 people complain of a problem. The media focuses on the 9 people not the 9,999,991 who are doing fine.
Frankly, if you buy an ultra thin $700 computer, which the iPhone is, and mistreat it, you kind of get what you deserve.
The use of the term 'bendgate' is also so pathetic. It could not be a more minor issue and Apple have already said they will make it right with those nine people.
So where's the 'gate?'
Apple sells 10 million units. 9 people complain of a problem. The media focuses on the 9 people not the 9,999,991 who are doing fine.
Frankly, if you buy an ultra thin $700 computer, which the iPhone is, and mistreat it, you kind of get what you deserve.
The use of the term 'bendgate' is also so pathetic. It could not be a more minor issue and Apple have already said they will make it right with those nine people.
So where's the 'gate?'
60 months ago
Samsung-funded F.U.D. campaign. Simple.
Or has everybody forgotten these tactics that Microsoft used in the 90s?
Or has everybody forgotten these tactics that Microsoft used in the 90s?
60 months ago
If only nine customers complained, then why is the story and images "spreading like wildfire"?
[ Read All Comments ]
Apple has expanded mobile phone billing to additional countries and carriers, according to an updated support document on its website.
As of this week, the feature is now supported by...
Facebook harvested the email contacts of 1.5 million users without their knowledge or consent and used the data to build a web of their social connections, it emerged today. Business Insider reports...
Ahead of the annual New York International Auto Show, several automakers have announced new vehicles with first-time support for CarPlay, including the 2020 Toyota Highlander, 2020 Nissan Versa, and...
Amazon Echo devices have been able to use Alexa-based voice commands to control Apple Music since December, but the feature has been limited to Amazon's own devices until today.
Sonos One...
Apple today released a new update for Safari Technology Preview, the experimental browser Apple first introduced three years ago in March 2016. Apple designed the Safari Technology Preview to test...
Apple Pay is now available as a payment option in the Uber Eats food delivery app for the first time, allowing users who make food orders to pay with a credit or debit card stored in the Wallet app.
...
Sleep tracking has become a popular activity for many people, since the practice can result in major benefits to your daily wellbeing, restfulness, stress levels, and mental health. There are many...
Apple has removed TikTok from its App Store in India to comply with a government demand to block downloads of the video sharing app over child safety concerns.
TikTok, developed by...
