Apple Offering $50 Credit to Customers Who Paid for iPhone 6 and Later Battery Replacements From January to December 2017

Apple is providing a $50 credit to all customers who paid for an out-of warranty battery replacement for an iPhone 6 or later between the dates of January 1, 2017 and December 28, 2017, the company announced today.

The $50 credit is an extension of Apple's $29 battery replacement program, which went into effect in December of 2017 to provide lower-cost battery replacement options to customers potentially affected by performance throttling due to battery degradation.


All customers who had a battery replacement from an Apple Store, Apple Repair Center, or an Apple Authorized Service Provider are eligible for the $50 credit, which will be provided as an electronic funds transfer or a credit on the credit card used to pay for the battery replacement.

Apple is only issuing refunds for replacements completed at an Apple authorized service location, so those who may have received repairs from a third-party repair outlet will not be eligible for a refund.

The program is available to customers who paid the full $79 price for an out-of-warranty battery replacement on an iPhone 6, 6 Plus, SE, 6s, 6s Plus, 7, or 7 Plus. The $50 credit will bring the price paid for the replacement down to $29, the same price Apple is charging for replacement batteries through the end of 2018. While Apple is offering $50 in the United States, battery replacement credits in other countries will vary based on the original price of the out-of-warranty replacement.

Those who paid for an out-of-warranty battery replacement will be contacted by Apple via email between May 23 and July 27 with instructions on how to receive the credit. Customers who believe they are eligible for a credit but have not received an email by August 1 should contact Apple support for assistance.

Apple has been offering lower-cost batteries following controversy over power management features quietly introduced in older iPhones with the iOS 10.2.1 update in early 2017.

The power management options were introduced to prevent unexpected shutdowns during times of peak power draw on devices with degraded batteries, but Apple faced heavy criticism for not disclosing the fact that the power management features throttled the processor on older iPhones with less than optimal batteries, resulting in slower performance.

The throttling was discovered in late 2017 and many customers were left feeling deceived by Apple. To make up for the disclosure oversight, Apple apologized, introduced a $29 battery replacement program, disabled throttling by default in iOS 11.3, and added new features to iOS to introduce more detailed information about battery health so customers will know when a degraded battery is impacting performance.

Top Rated Comments

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24 months ago

I replaced the battery in my iPhone 6plus at the Apple Store in August 2016 that I paid for. Guess I’m screwed because my battery failed too early.

This kind of stuff erodes my loyalty to Apple.

This whole thing is because of software introduced in 10.2.1, which came out January 2017. Why should they credit you for something before the software existed?
Score: 8 Votes (Like | Disagree)
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24 months ago
Probably pr stunt.
Score: 7 Votes (Like | Disagree)
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24 months ago

This whole thing is because of software introduced in 10.2.1, which came out January 2017. Why should they credit you for something before the software existed?

So a battery on an iPhone with AppleCare less than 2 years old that goes from 80% to 0% and shutting down is normal behavior. Got it.
Score: 6 Votes (Like | Disagree)
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24 months ago
Good that they’re doing this.
Score: 4 Votes (Like | Disagree)
Avatar
24 months ago
I replaced the battery in my iPhone 6plus at the Apple Store in August 2016 that I paid for. Guess I’m screwed because my battery failed too early.

This kind of stuff erodes my loyalty to Apple.
Score: 4 Votes (Like | Disagree)
Avatar
24 months ago

Makes sense to me. But how would they even verify whether you have the phone or not? Is it now registered to a new owner?


That makes no sense to me; the current owner of the phone should be irrelevant. They should be refunding the person who paid for the service with a receipt as proof of purchase.
Score: 3 Votes (Like | Disagree)

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