Apple Testifies on iPhone Throttling Before Canadian Parliamentary Committee

Apple's Canada division and Geekbench maker John Poole today testified before a House of Commons committee on industry, science, and technology in Canada to address the power management features Apple introduced in older iPhones in iOS 10.2.1, reports iMore.

Poole was on hand because back in late December, he used his Geekbench platform to confirm the link between degraded iPhone batteries in older iPhones and processor slowdowns, which Apple had not, at the time, clearly explained.

iphone 6s battery
Apple Canada was there to answer questions and share facts about why Apple implemented the feature in the first place, a topic that's been previously covered in support documents and a letter to customers.

As part of Apple's testimony, Jacqueline Famulak, Apple Canada's Manager of Legal and Government Affairs, provided a lengthy statement that largely repeats prior statements Apple has offered in the United States.

Famulak reiterated that Apple would "never intentionally" shorten the life of an Apple product to drive customer upgrades, and she explained that Apple added power management features in iOS 10.2.1 to allow customers to continue to use iPhones with aging batteries. A portion of the statement shared by iMore:

First, Apple would never intentionally do anything to shorten the life of any Apple product or degrade the user experience in order to drive customer upgrades. Apple's entire philosophy and ethic is built around the goal of delivering cutting-edge devices that our customers love. Our motivation is always the user.

Second, Apple's actions related to performance of iPhones with older batteries were designed specifically to prevent some older models from unexpectedly shutting down under certain circumstances. And we communicated this publicly. Let me explain.

In order for a phone to function properly, the electronics must be able to draw power from the battery instantaneously. But, as lithium-ion batteries age, their ability to hold a charge diminishes, and their ability to provide power to the device decreases. Very cold temperatures can also negatively affect a battery's performance. A battery with a low state of charge may also cause the device to behave differently. These things are characteristics of battery chemistry that are common to lithium-ion batteries used in all smartphones, not just Apple's.

If power demands cannot be met, the iPhone is designed to shut down automatically in order to protect the device's electronics from low voltage.

We do not want our customers to experience interruptions in the use of their iPhones, whether that is making an emergency phone call, taking a picture, sharing a post, or watching the final minutes of a movie. To address the issue of unexpected shutdowns, we developed software that dynamically manages power usage when, and only when, an iPhone is facing the risk of an unexpected shutdown. This power management software helps keep iPhones on when they otherwise might turn off - it does this by balancing the demand for power with the available supply of power.

The sole purpose of the software update in this case was to help customers to continue to use older iPhones with aging batteries without shutdowns - not to drive them to buy newer devices.

Third, Apple regularly provides software updates for iPhone and our other devices. These software updates can include everything from new features, to bug fixes, to security updates. Whenever we issue a software update, we include a ReadMe note which has a description of the contents of the update for the customer to review prior to the software installation. In the case of iOS 10.2.1, we stated that it "improves power management during peak workloads to avoid unexpected shutdowns on iPhone."

Famulak went on to explain that Apple is offering $35 battery replacements in Canada, down from $99 ($29 in the U.S., down from $79) and that iOS 11.3, coming this spring, will offer customers more information about the health of their iPhone's battery and allow the power management features to be turned off.

The House of Commons is aiming to make sure Canadian consumers are being treated fairly by Apple, and it's possible that the Competition Bureau in Canada, also at today's committee meeting, will launch an investigation. Apple will also be facing government inquiries in other countries, including the United States.

The full text of the statement Apple provided to the House of Commons committee can be read over at iMore.

Top Rated Comments

BootsWalking Avatar
47 months ago
The sole purpose of the software update in this case was to help customers to continue to use older iPhones with aging batteries without shutdowns - not to drive them to buy newer devices.

Apple is still tiptoeing around the fact this problem is likely a design defect specific to iPhone 6/6+ and should have necessitated a recall of those models, and that the software change was their attempt to avoid that costly outcome. They keep using the "older phones" euphemism to conceal that fact.
Score: 25 Votes (Like | Disagree)
meaning-matters Avatar
47 months ago
"Apple would never intentionally do anything ... to drive customer upgrades."

What about the missing capacity option in iPhones???

Precisely the option that's best for most users is missing, driving people into upgrades either at purchase, or some time later.

For example now it's 64GB (too little) or 256GB (too much and very expensive), for many years.

I hate this, because I want to love and believe Apple.
Score: 19 Votes (Like | Disagree)
rafark Avatar
47 months ago
Charging to temporarily fix a defective component and making it seem like they're the good ones trying to help you. God, Apple marketing is truly brilliant.
Score: 19 Votes (Like | Disagree)
Smartass Avatar
47 months ago
Eh, Apple.

- They produced phones with cheap batteries (iPhone 6/6s/7) that, in some cases, couldnt even whitstand powering CPU after only one year(i7)

- They decided to solve this problem by throttling the CPU of these phones without telling anybody about it.

- When people got the new iOS and saw all the lag, they logically concluded that the phone's hardware is not on par with the new software, hence the phone is slow and they need a new one. At this point apple was well aware of this problem but was quiet about it.

- When crap hit the fan, and the news about bad batteries got out, people went to Apple store only to be reminded by their "geniuses" that, according to their Apple-made-battery-inspecting-software, their batteries are completely fine. So iphone owners were now, as far as Apple is concerned, facing two decisions: Either buy a new phone, or stick with the laggy one.

- When Apple issued an apology, they gave their iphone users a chance to replace the battery for only 20$. Apple at that point knew damn well, that producing new batteries for older phones, and changing them all in some reasonable time, was all but science fiction. So did they give their users a chance to at least downgrade their laggy iphones to older iOS? Nope. Let them keep waiting for months to get a new battery and maybe, they'll just buy a new iphone when they get tired of waiting.


If Apple wins this case, it'll be only due to good lawyers.
Score: 12 Votes (Like | Disagree)
s15119 Avatar
47 months ago
Charging to temporarily fix a defective component and making it seem like they're the good ones trying to help you. God, Apple marketing is truly brilliant.
What's defective ?
Score: 11 Votes (Like | Disagree)
JesperA Avatar
47 months ago
I have lived with a <80% iPhone 6 for about half a year now until i replaced the battery yesterday, i never realized how slow my phone was thanks to the safeguard implemented by Apple.

But seriously, my phone is 4 years old now and lithium batteries wear out, cant expect them to last forever, no-one should, my old battery had almost 1500 cycles during these 4 years and yesterday i extended my phones life for 2 years atleast (although i will upgrade to the next X in the fall) for 29 dollar, the cost of 3-4 pizzas so i really dont get what all the fuzz is about, battery replacement was cheap before too and Apple gave the phones extended lives through software to safeguard the phones from crashing/turning off thanks to low voltage with the old and crappy batteries.

Dont know why some people are upset by all this
Score: 11 Votes (Like | Disagree)

Top Stories

affinity designer contour tool

Serif Updates Affinity Photo, Designer, and Publisher With New Tools and Functions

Thursday February 4, 2021 1:58 am PST by
Serif today announced across-the-board updates for its popular suite of Affinity creative apps, including Affinity Photo, Affinity Designer, and the Apple award-winning Affinity Publisher for Mac, all of which were among the first professional creative suites to be optimized for Apple's new M1 chip. "After another year which saw record numbers of people switching to Affinity, it's exciting to...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
maxresdefault

Craig Federighi and Greg Joswiak Discuss iPadOS 15, macOS Monterey, Privacy, Shortcuts on Mac, and More

Saturday June 12, 2021 6:12 am PDT by
As is tradition, Apple executives Craig Federighi and Greg Joswiak joined Daring Fireball's John Gruber in an episode of The Talk Show to discuss several announcements that Apple made over this weeks WWDC, including iPadOS 15, macOS Monterey, and a large focus around privacy. Federighi kicks off the conversation discussing the common architecture, now thanks to Apple silicon, across all of...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
adobe photoshop sketch ipad

Adobe Removing Photoshop Sketch and Illustrator Draw From App Store in July

Saturday June 26, 2021 4:02 pm PDT by
Adobe this week reminded customers that its Photoshop Sketch and Illustrator Draw apps will no longer be available for download on iOS and Android starting July 19. Adobe plans to stop supporting the apps for existing users on January 10, 2022. In a support document, Adobe said users can easily migrate to its Fresco app, which combines many Photoshop Sketch and Illustrator Draw drawing and...
REC ASA CODE2016 20160601 205816 2745

Elon Musk Reportedly Demanded to Become Apple CEO as Part of Potential Tesla Acquisition [Update: Musk Denies]

Friday July 30, 2021 9:04 am PDT by
Tesla CEO Elon Musk reportedly once demanded that he be made Apple CEO in a brief discussion of a potential acquisition with Apple's current CEO, Tim Cook. The claim comes in a new book titled "Power Play: Tesla, Elon Musk and the Bet of the Century," as reviewed by The Los Angeles Times. According to the book, during a 2016 phone call between Musk and Cook that touched on the possibility of ...
homepod feature blue2

Looking to Grab a HomePod Before They're Gone? These Retailers Still Have Stock

Monday March 15, 2021 6:54 am PDT by
Apple last week discontinued the original HomePod, marking just over three years on the market for the full-size smart speaker. If you're looking to purchase the larger HomePod before it's completely gone, there are still some options online today. The biggest retailer with remaining stock on the HomePod is Apple itself, which has the White HomePod for $299.00 on its website. Space Gray is...
september 2021 event ar logo

Apple's September 14 Event Page Features AR Logo on iPhone

Tuesday September 7, 2021 9:23 am PDT by
Apple this morning announced a digital-only event that will be held on Tuesday, September 14, and if you view the event webpage on an iPhone, you can tap on the logo to open up Apple's Safari AR viewer and you'll see the three-dimensional logo move in real-time in the real world. Just open up the event site on an ‌iPhone‌ or iPad and tap right on the logo to open up the AR version. The...
iphone 11 night mode photos

Apple Reveals New Night Mode Photo Feature Exclusive to iPhone 11 Series

Tuesday September 10, 2019 12:23 pm PDT by
Apple today announced the iPhone 11, iPhone 11 Pro, and the iPhone 11 Max, all-new models that boast improved cameras, and specifically, a dramatic new Night Mode photo feature. Last year, Google introduced its impressive Night Sight camera mode, a software-based feature that allows users to take detailed pictures in dark environments using Google Pixel smartphones. Apple's new Night...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...