Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X

iPhone X pre-orders began at 12:01 a.m. on the West Coast and 3:01 a.m. on the East Coast in the United States, with throngs of Apple customers rushing to purchase the device as quickly as possible in the middle of the night.

iphone x black white
While many customers were able to complete their order quickly enough to receive a delivery date of November 3, the day the device launches, some using the AT&T app to pre-order faced unexpected delays of 10 to 15 minutes or longer.

One AT&T subscriber, for example, tweeted screenshots of the app showing that her estimated wait time was 18 minutes until she could pre-order an iPhone X, but once she got down to one minute remaining she lost her position in the virtual queue.


A second AT&T customer Chris tweeted a screenshot of the app saying "there's been an error tracking your place in line" with a "try again" button. When he tried again, he said he was placed into another 35-minute queue.

Meanwhile, some customers attempting to pre-order on Apple.com or with the Apple Store app said the storefront remained offline for around 10 to 20 minutes after iPhone X pre-orders officially began.

iPhone X shipping estimates slipped to 2-3 weeks for most models within just 15 minutes, and to 4-5 weeks within 30 minutes, so these hiccups mean that some customers might not receive their iPhone X until early December.

Apple typically underpromises with its shipping estimates, however, so some customers may receive their iPhone X earlier than expected.

A bit of good news is that some customers who received a message from Apple stating they "can't reach the carrier systems" have received an email with instructions to complete their order for delivery as early as November 3.

iPhone X shipping estimates are now holding steady at 5-6 weeks in the United States.

Top Rated Comments

WhoDatWayne Avatar
51 months ago
The Apple App store would not come up for about 11 minutes for me. When it finally did, i was at 2-3 weeks out.
Score: 27 Votes (Like | Disagree)
o9ski Avatar
51 months ago
Get life or girlfriend, or both.
Score: 20 Votes (Like | Disagree)
Codyak Avatar
51 months ago
"Walk into an Apple Store on Nov 3 and be able to pick up an X" MY ASS

Why do we let Apple lie to us? It seems all of the supply constraint rumors were true, at least to some degree, yet they flat out spun it around to make it sound like there would be plenty of inventory. Bull-****ing-****, Tim Cook.
Oh wow, you've been to the store and tried to get one already? How were the lines?
Score: 13 Votes (Like | Disagree)
BvizioN Avatar
51 months ago
Get life or girlfriend, or both.
Says someone who spends time on a forum board.
Score: 10 Votes (Like | Disagree)
kevhackett Avatar
51 months ago
Waiting for preorders to start like


Attachment Image
Score: 8 Votes (Like | Disagree)
Vol7ron Avatar
51 months ago
Yeah, once again, At&t really screwed up! You would think that this would be pretty simple now. It happens once a year!
Score: 6 Votes (Like | Disagree)

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