Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X

iPhone X pre-orders began at 12:01 a.m. on the West Coast and 3:01 a.m. on the East Coast in the United States, with throngs of Apple customers rushing to purchase the device as quickly as possible in the middle of the night.

iphone x black white
While many customers were able to complete their order quickly enough to receive a delivery date of November 3, the day the device launches, some using the AT&T app to pre-order faced unexpected delays of 10 to 15 minutes or longer.

One AT&T subscriber, for example, tweeted screenshots of the app showing that her estimated wait time was 18 minutes until she could pre-order an iPhone X, but once she got down to one minute remaining she lost her position in the virtual queue.


A second AT&T customer Chris tweeted a screenshot of the app saying "there's been an error tracking your place in line" with a "try again" button. When he tried again, he said he was placed into another 35-minute queue.

Meanwhile, some customers attempting to pre-order on Apple.com or with the Apple Store app said the storefront remained offline for around 10 to 20 minutes after iPhone X pre-orders officially began.

iPhone X shipping estimates slipped to 2-3 weeks for most models within just 15 minutes, and to 4-5 weeks within 30 minutes, so these hiccups mean that some customers might not receive their iPhone X until early December.

Apple typically underpromises with its shipping estimates, however, so some customers may receive their iPhone X earlier than expected.

A bit of good news is that some customers who received a message from Apple stating they "can't reach the carrier systems" have received an email with instructions to complete their order for delivery as early as November 3.

iPhone X shipping estimates are now holding steady at 5-6 weeks in the United States.

Top Rated Comments

WhoDatWayne Avatar
45 months ago
The Apple App store would not come up for about 11 minutes for me. When it finally did, i was at 2-3 weeks out.
Score: 27 Votes (Like | Disagree)
o9ski Avatar
45 months ago
Get life or girlfriend, or both.
Score: 20 Votes (Like | Disagree)
Codyak Avatar
45 months ago
"Walk into an Apple Store on Nov 3 and be able to pick up an X" MY ASS

Why do we let Apple lie to us? It seems all of the supply constraint rumors were true, at least to some degree, yet they flat out spun it around to make it sound like there would be plenty of inventory. Bull-****ing-****, Tim Cook.
Oh wow, you've been to the store and tried to get one already? How were the lines?
Score: 13 Votes (Like | Disagree)
BvizioN Avatar
45 months ago
Get life or girlfriend, or both.
Says someone who spends time on a forum board.
Score: 10 Votes (Like | Disagree)
kevhackett Avatar
45 months ago
Waiting for preorders to start like


Attachment Image
Score: 8 Votes (Like | Disagree)
Vol7ron Avatar
45 months ago
Yeah, once again, At&t really screwed up! You would think that this would be pretty simple now. It happens once a year!
Score: 6 Votes (Like | Disagree)

Top Stories

samsung experience 1

Samsung's 'iTest' Lets You Try a Galaxy Device on Your iPhone

Thursday April 8, 2021 12:42 pm PDT by
Samsung has launched "iTest," an interactive website experience that's designed to allow iPhone users to test out Android on a Galaxy device, or "sample the other side," as Samsung puts it. Subscribe to the MacRumors YouTube channel for more videos. The iTest website is being advertised in New Zealand, according to a MacRumors reader who came across the feature. Visiting the iTest website on...
sonny 2021 ipad mini pro dummies

Leaked Dummy Units Show iPad Mini 6 With Thick Bezels and Home Button, New iPad Pro Models

Thursday April 8, 2021 2:11 am PDT by
Rumors suggest Apple will release refreshed versions of the iPad mini and iPad Pro models in the first half of this year, potentially as soon as this month, and a new leak today has provided us with a possible preview of what to expect in terms of the devices' overall design and camera prospects. Tech leaker and Apple blogger Sonny Dickson this morning shared images on Twitter showing dummy ...
apple music for artists new icon

Apple's Revamped Apple Music for Artists Icon Leads to Speculation About iOS 15 Design Plans

Tuesday April 6, 2021 1:03 pm PDT by
Apple yesterday updated its Apple Music for Artists app with some minor bug fixes and improvements, but also one other notable change -- a new icon. New icon on the right The Apple Music for Artists app now features a simpler, streamlined icon with a pinkish red music logo rather than the multicolored logo that was used before. The icon also has an embossed look that makes it stand out from...
apple find my network

Apple Announces Find My Network With Support for Third-Party Devices

Wednesday April 7, 2021 10:06 am PDT by
Apple today announced the launch of its Find My network accessory program, which is designed to allow third-party Bluetooth devices to be tracked in the Find My app right alongside your Apple devices. According to Apple, the first accessory companies to take advantage of the new Find My integration include Belkin, Chipolo, and VanMoof, with devices set to be available beginning next week. ...
new m1 chip

M1 Mac RAM and SSD Upgrades Found to Be Possible After Purchase

Tuesday April 6, 2021 5:34 am PDT by
Technicians in China have reportedly succeeded in upgrading the memory and storage of the M1 chip, suggesting that Apple's integrated custom silicon for the Mac may be more flexible than previously thought. Reports of maintenance technicians being able to expand the memory and storage of M1 Macs began circulating on Chinese social media over the weekend, but now international reports have...
Intel MBP Is Thin and Lighjt

Intel Ad for 'World's Best Processor' Features a MacBook Pro

Wednesday April 7, 2021 9:51 am PDT by
Intel has been on a relentless marketing drive against Mac computers in recent weeks, positioning them as inferior to Windows laptops powered by Intel processors. In a slight slip-up, however, Intel has accidentally used a MacBook instead of a Windows laptop in one of its newest ads to promote one of its new 11th-generation chips as "the world's best processor." The ad appeared on Reddit and ...
tmobile 5g modem

T-Mobile Launches Unlimited 5G Home Internet for $60/Month

Wednesday April 7, 2021 2:18 pm PDT by
T-Mobile today hosted an Un-carrier event where the company announced the launch of a a new 5G home internet plan, which is priced at $60 per month and offers unlimited data. The service is available to more than 30 million Americans across much of the United States, including 10 million households in rural areas not typically able to access reliable broadband. Connectivity will be either 4G ...
iMessage Android featured

Apple's Rationale for Not Bringing iMessage to Android Revealed in Legal Documents

Friday April 9, 2021 2:22 am PDT by
It's no secret that Apple sees iMessage as a big enough selling point to keep the service exclusive to Apple devices, however new court filings submitted by Epic Games in its ongoing lawsuit with the company reveal just how Apple executives have rationalized their decision not to develop a version of iMessage for Android. Apple clearly recognizes the power that iMessage has to keep users...
14

Apple Seeds Seventh Betas of iOS 14.5 and iPadOS 14.5 to Developers [Update: Public Beta Available]

Wednesday April 7, 2021 10:04 am PDT by
Apple today seeded the seventh betas of upcoming iOS 14.5 and iPadOS 14.5 updates to developers for testing purposes, with the new beta updates coming one week after Apple released the sixth iOS and iPadOS 14.5 betas. iOS and iPadOS 14.5 can be downloaded through the Apple Developer Center or over the air after the proper profile has been installed on an iPhone or iPad. iOS 14.5 is the...
ipad pro and macbook pro

iPad and MacBook Production Reportedly Delayed Due to Global Chip Shortage

Thursday April 8, 2021 2:31 am PDT by
Apple is facing a global shortage of certain components for some of its MacBook and iPad models, causing the Cupertino tech giant and its suppliers to postpone production of the products, according to a new report from Nikkei Asia. According to the report, MacBook production is being hindered due to the shortage of chips mounted onto the circuit board before final assembly, which is a key...