Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X

iPhone X pre-orders began at 12:01 a.m. on the West Coast and 3:01 a.m. on the East Coast in the United States, with throngs of Apple customers rushing to purchase the device as quickly as possible in the middle of the night.

iphone x black white
While many customers were able to complete their order quickly enough to receive a delivery date of November 3, the day the device launches, some using the AT&T app to pre-order faced unexpected delays of 10 to 15 minutes or longer.

One AT&T subscriber, for example, tweeted screenshots of the app showing that her estimated wait time was 18 minutes until she could pre-order an iPhone X, but once she got down to one minute remaining she lost her position in the virtual queue.


A second AT&T customer Chris tweeted a screenshot of the app saying "there's been an error tracking your place in line" with a "try again" button. When he tried again, he said he was placed into another 35-minute queue.

Meanwhile, some customers attempting to pre-order on Apple.com or with the Apple Store app said the storefront remained offline for around 10 to 20 minutes after iPhone X pre-orders officially began.

iPhone X shipping estimates slipped to 2-3 weeks for most models within just 15 minutes, and to 4-5 weeks within 30 minutes, so these hiccups mean that some customers might not receive their iPhone X until early December.

Apple typically underpromises with its shipping estimates, however, so some customers may receive their iPhone X earlier than expected.

A bit of good news is that some customers who received a message from Apple stating they "can't reach the carrier systems" have received an email with instructions to complete their order for delivery as early as November 3.

iPhone X shipping estimates are now holding steady at 5-6 weeks in the United States.

Top Rated Comments

WhoDatWayne Avatar
55 months ago
The Apple App store would not come up for about 11 minutes for me. When it finally did, i was at 2-3 weeks out.
Score: 27 Votes (Like | Disagree)
o9ski Avatar
55 months ago
Get life or girlfriend, or both.
Score: 20 Votes (Like | Disagree)
Codyak Avatar
55 months ago
"Walk into an Apple Store on Nov 3 and be able to pick up an X" MY ASS

Why do we let Apple lie to us? It seems all of the supply constraint rumors were true, at least to some degree, yet they flat out spun it around to make it sound like there would be plenty of inventory. Bull-****ing-****, Tim Cook.
Oh wow, you've been to the store and tried to get one already? How were the lines?
Score: 13 Votes (Like | Disagree)
BvizioN Avatar
55 months ago
Get life or girlfriend, or both.
Says someone who spends time on a forum board.
Score: 10 Votes (Like | Disagree)
kevhackett Avatar
55 months ago
Waiting for preorders to start like


Attachment Image
Score: 8 Votes (Like | Disagree)
Vol7ron Avatar
55 months ago
Yeah, once again, At&t really screwed up! You would think that this would be pretty simple now. It happens once a year!
Score: 6 Votes (Like | Disagree)

Popular Stories

safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time [Updated]

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
iPad Air Feature 2 green

New Apple Products Filed in Regulatory Database, Likely Including New iPhone SE and iPad Air

Tuesday January 18, 2022 6:11 am PST by
Apple today filed unreleased iPhone and iPad models in the Eurasian Economic Commission database, as spotted by French blog Consomac. The filings likely represent the rumored third-generation iPhone SE, fifth-generation iPad Air, and potentially more. The unreleased iPhone models have the identifiers A2595, A2783, and A2784, while the unreleased iPad models have the identifiers A2588, A2589, ...
AirPods 3 New Firmware Feature

Apple Updates AirPods 3 Firmware to Version 4C170

Tuesday January 18, 2022 11:46 am PST by
Apple today released a new 4C170 firmware update for the AirPods 3, an update from the prior 4C165 that was made available in December. Apple does not offer details on what's included in new firmware updates for the AirPods‌, so we don't know what improvements or bug fixes the new firmware brings. There is no standard way to upgrade the ‌AirPods‌‌ software, but firmware is...
iphone 5g mmwave

U.S. Airlines Warn of 'Catastrophic' Crisis With Impending 5G Rollout, AT&T and Verizon Agree to Delay Around Airports

Tuesday January 18, 2022 10:35 am PST by
Verizon and AT&T's upcoming rollout of new C-Band 5G technology could cause chaos and lead to widespread delays of passenger and cargo flights, major U.S. airlines said on Monday in a letter sent to the White House National Economic Council, the FAA, and the FCC (via Reuters). "Unless our major hubs are cleared to fly, the vast majority of the traveling and shipping public will essentially...
iphone se 2020 top

iPhone SE With Larger 5.7-Inch Display May Launch in 2023, 'iPhone SE+ 5G' Also Rumored

Monday January 17, 2022 6:46 am PST by
Apple is planning to release a fourth-generation iPhone SE with a larger 5.7-inch display as early as 2023, according to display industry consultant Ross Young, who has proven to be a reliable source of information for future Apple products. The fourth-generation iPhone SE has until now been rumored to launch in 2024, but Young now says a 2023 release is looking more likely....
tesla carplay solution

Developer Showcases Apple CarPlay Workaround for Teslas

Monday January 17, 2022 7:24 am PST by
A Tesla Model 3 owner has resorted to a workaround to implement Apple CarPlay in his vehicle, amid no sign of official support from Tesla (via Tesla North). Apple CarPlay and Apple Music support are among the most-requested Tesla features, but with no indication that Tesla is willing to implement Apple CarPlay in its vehicles, Polish developer Michał Gapiński took matters into his own...
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...