Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery

Thursday December 1, 2016 9:22 am PST by Juli Clover

iPhone-6s-Colors Two weeks after launching an iPhone 6s battery repair program, Apple has released a tool that allows iPhone 6s owners to check whether their device is affected by the problem.

An updated page for the iPhone 6s program includes an option to enter a serial number to determine whether an iPhone 6s is eligible for a free battery replacement.

A small number of iPhone 6s models manufactured between September and October of 2015 have a faulty battery, which can cause the iPhone 6s to unexpectedly shut down.

Devices that fall into the eligible manufacturing date will be able to receive a new battery from Apple at no charge should they exhibit the unexpected shutdown issue. Devices must be in good working condition to receive a battery replacement -- Apple won't swap it out if there's an issue like a cracked screen that could impair the battery replacement.

iPhone 6s owners with an eligible device can visit an Apple retail store, an Apple Authorized Service Provider, or call Apple Support for assistance with the issue. Customers who have already paid to have their iPhone 6s batteries replaced can receive reimbursement from Apple for the repair costs.

Related Forum: iPhone

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Top Rated Comments

rotlex

129 months ago

They need to do this for the original 6 too. Not just the S. I have two in the family, orignal 6, that exhibit the exact same behavior they are replacing these batteries for.

Score: 11 Votes (Like | Disagree)

blacktape242

129 months ago

This would be convenient for those who also are affected with Touch Disease as well.

Apple - "touch disease does not exist, this isn't the problem you're looking for....."

Score: 5 Votes (Like | Disagree)

sk8mash

129 months ago

They need to do this for the original 6 too. Not just the S. I have two in the family, orignal 6, that exhibit the exact same behavior they are replacing these batteries for.

My 6 does this too. Just turned off at 36%. Plug it in and it's back to normal...for a while...but apples battery test says it's fine so I can't do anything about it!

Score: 5 Votes (Like | Disagree)

EvanMax

129 months ago

Hopefully they expand this to 6s Plus soon. Both My phone and my wife's phone are having these issues (at 10% for me, at 14% for her) but even though my serial number has a "QD" in it it apparently doesn't pass this screen (I'm guessing because of the "plus" factor.)

Both phones were day one deliveries, so early production models.

Score: 5 Votes (Like | Disagree)

erthquake

129 months ago

Personally, I am starting to wonder if owning an iPhone is worth it. My first iPhone 4s was awesome; I am not enjoying my 6s. Too touchy, intermittent shut down, and the constant harassment (3 times/day) to update the IOS (with the attendant 1.1 GB of unwanted data eating up space).

If you delete the iOS upgrade download, the nagging will stop. Settings -> General -> Storage & iCloud Usage -> Manage Storage. Tap on the iOS 10 download and delete it.

Score: 3 Votes (Like | Disagree)