Samsung Reports 1 Million Note 7 Users Safe After Recall, but Overheating Stories Persist

Thursday September 29, 2016 5:49 AM PDT by Mitchel Broussard

Samsung today issued a statement confirming that more than one million of its Galaxy Note 7 customers affected by reports of overheating, and sometimes explosions, are now using devices with batteries "that are not vulnerable to overheating and catching fire" (via Recode). Following the initial wave of reports, earlier in the month Samsung issued an "unprecedented" recall of 2.5 million Note 7 devices less than a month after the smartphone launched.

According to the company, the one million figure includes devices issued as replacements in the recall, as well as Note 7 handsets originally sold in China that Samsung has deemed safe because "they used batteries that came from a different supplier to those that could overheat." Still, there are reports within China of exploding Note 7 phones that the company is looking into, which it says is not at the fault of the battery.

Samsung-Galaxy-Note7

Samsung, in a statement issued on its China website, apologised to its consumers for failing to providing a detailed explanation why the smartphones on sale in China were safe, as they used batteries that came from a different supplier to those that could overheat. "Currently, the brand new Note 7 products that have been swapped in overseas markets are using identical batteries to those that were supplied and used for the Chinese version," Samsung said.

Samsung said it takes reports of Note 7 fires in China very seriously and has conducted inspections on such devices. Batteries for the burnt phones were not at fault, Samsung said, adding its conclusion was also backed up by independent third-party testing.

Despite the company's work at remedying the issue with the Note 7, reports are still coming in of overheating on replacement handsets. A few users in the United States and South Korea have reported that new Note 7 smartphones, which Samsung sent as replacements for the original malfunctioning devices, are "too hot to place next to the ear during a phone call." Samsung said that this specific issue "does not pose a safety concern" like the original recall, and compared it to normal "temperature fluctuations" on any modern smartphone.

“There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern,” the South Korean giant said in a statement Wednesday, adding that the replacements are operating normally. “In normal conditions, all smartphones may experience temperature fluctuations.”

In one case, Samsung has agreed to replace a customer's replacement Note 7, but it's not clear how widespread the faulty replacement device issue is currently. According to the company, more than 60 percent of Note 7 handsets have been exchanged in the U.S. and South Korea through the recall program, which could cost it between $1 and $5 billion, while 90 percent of customers chose to get a new Note 7 instead of seeking a refund or getting a separate smartphone model.

Samsung's problems with the Note 7 reportedly began when the company decided to push suppliers in order to meet an earlier deadline after learning that this year's iPhone 7 would have no major design changes. Earlier in September, Samsung America president and COO Tim Baxter apologized to consumers, stating that "we did not meet the standard of excellence that you expect and deserve."

Top Rated Comments

(View all)
Avatar
46 months ago
Samsung has really crapped the bed with the PR handling around this issue and the recall.

I can only imagine the general media reaction if this was Apple.
Score: 19 Votes (Like | Disagree)
Avatar
46 months ago
And their washers explode.
Score: 15 Votes (Like | Disagree)
Avatar
46 months ago
This is beginning to get a little sad.
Score: 11 Votes (Like | Disagree)
Avatar
46 months ago
Really bad PR all around. I just flew Delta this past week and both at the terminal and on the plane, there were announcements stating not to use or charge any Samsung Galaxy Note 7 phones due to the battery overheating / explosion concerns. I just thought to myself, “That can’t be good for Samsung!"
Score: 11 Votes (Like | Disagree)
Avatar
46 months ago

I can only imagine the general media reaction if this was Apple.

Don't.

Only the act of imagining that would cause AAPL stock to drop 3%, and the Four Horsemen of Apocalypse to show up somewhere in the Middle East.
Score: 10 Votes (Like | Disagree)
Avatar
46 months ago
You iSheeple Fanbois stop complainin'. My replacement Note 7 is giving me an awesome tan on my face. Samsung really understands its customers. We want a smart phone AND a face tan. Next Big Thing!
Score: 10 Votes (Like | Disagree)

Top Stories

Apple Acquires Weather App Dark Sky

Tuesday March 31, 2020 10:22 am PDT by Juli Clover
Apple has acquired weather app Dark Sky, Dark Sky's developers announced today. Dark Sky is one of the most popular weather apps on the App Store, known for its accuracy and storm warnings. Our goal has always been to provide the world with the best weather information possible, to help as many people as we can stay dry and safe, and to do so in a way that respects your privacy. There is no ...

Apple's 2020 MacBook Air vs. 2020 iPad Pro

Wednesday April 1, 2020 2:45 pm PDT by Juli Clover
Apple in March updated both the MacBook Air and the iPad Pro, and with the iPad Pro increasingly positioned as a computer replacement, we thought we'd compare both new machines to see how they measure up and which one might be a better buy depending on user needs. Subscribe to the MacRumors YouTube channel for more videos. We're comparing the base model 12.9-inch iPad Pro and the base model...

Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

Wednesday April 1, 2020 2:47 am PDT by Tim Hardwick
Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading. Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever. However, an investigation by The Intercept reveals that...

Case for Upcoming Low-Cost iPhone Shows Up at Best Buy With Alleged April 5 Stock Date

Monday March 30, 2020 4:25 pm PDT by Juli Clover
Apple has a new low-cost iPhone in the works, which is supposed to be launching sometime in the first half of 2020. Given the ongoing situation in the United States and other countries, it's been unclear if the device is going to launch within the planned timeline, but there are signs that it could be coming soon. We started seeing cases for the new low-cost iPhone back in early February,...

Apple Adding Some 2013 and 2014 MacBook Air and MacBook Pro Models to Vintage Products List at End of April

Wednesday April 1, 2020 2:24 pm PDT by Joe Rossignol
In an internal memo obtained by MacRumors, Apple has indicated that the following 2013 and 2014 models of the MacBook Air and MacBook Pro will be added to its vintage and obsolete products list on April 30:MacBook Air (11-inch, Mid 2013) MacBook Air (13-inch, Mid 2013) MacBook Air (11-inch, Early 2014) MacBook Air (13-inch, Early 2014) MacBook Pro (13-inch, Mid 2014)Apple defines vintage...

AirTags Referenced in New Apple Support Video

Thursday April 2, 2020 12:12 pm PDT by Joe Rossignol
Apple has accidentally referenced its widely rumored AirTags item tracking tags in a video that it uploaded to its Apple Support channel on YouTube today. The video was first spotted by the blog Appleosophy and has quickly been removed. The video was titled "How to erase your iPhone." AirTags were mentioned in Settings > Apple ID > Find My > Find My iPhone under Enable Offline Finding, with...

Testing Brydge's New Pro+ Keyboard With Trackpad for iPad Pro

Monday March 30, 2020 2:04 pm PDT by Juli Clover
Well ahead of when Apple introduced trackpad support in iOS 13.4, Brydge announced an iPad Pro keyboard with a built-in multi-touch trackpad. We have one of Brydge's new Pro+ keyboards on hand, and thought we'd check it out to see how it works with Apple's new 2020 iPad Pro models. Subscribe to the MacRumors YouTube channel for more videos. The Brydge Pro+ keyboard is similar in design to...

Intel Unveils 10th-Gen Processors Suitable for Next 16-Inch MacBook Pro With Wi-Fi 6 and Turbo Boost Speeds Above 5GHz

Thursday April 2, 2020 7:53 am PDT by Joe Rossignol
Intel today announced the launch of its latest 10th-generation Core processors for high-end notebooks, potentially including the next 16-inch MacBook Pro. The batch of 45W chips, part of the Comet Lake family, are built on Intel's 14nm++ architecture. The new H-series chips have the same base clock speeds as the 9th-generation chips in the current 16-inch MacBook Pro, but Turbo Boost speeds...

Apple's Work on New Upcoming Products Progressing Normally as Employees Adjust to Telecommuting

Monday March 30, 2020 11:58 am PDT by Juli Clover
Apple's development of upcoming products is progressing as usual despite the fact that Apple employees around the world are working from home, according to a new report today out from Bloomberg. Apple is still working on new versions of the HomePod, Apple TV, MacBook Pro, budget iPads, Apple Watch, iPhone, and iMac, all of which could be released "as early as later this year" and have been...

2020 iPad Pro May Not Have a U1 Ultra Wideband Chip After All

Wednesday April 1, 2020 8:49 pm PDT by Joe Rossignol
While it was previously reported that all 2020 iPad Pro models feature the same Apple-designed U1 chip as the iPhone 11 lineup, enabling Ultra Wideband support, we have compiled evidence to suggest that this may not be the case. As a reminder, Apple's tech specs for the iPhone 11 and iPhone 11 Pro list an Ultra Wideband chip for spatial awareness, but the chip is not mentioned in Apple's...