Samsung today issued a statement confirming that more than one million of its Galaxy Note 7 customers affected by reports of overheating, and sometimes explosions, are now using devices with batteries "that are not vulnerable to overheating and catching fire" (via Recode). Following the initial wave of reports, earlier in the month Samsung issued an "unprecedented" recall of 2.5 million Note 7 devices less than a month after the smartphone launched.

According to the company, the one million figure includes devices issued as replacements in the recall, as well as Note 7 handsets originally sold in China that Samsung has deemed safe because "they used batteries that came from a different supplier to those that could overheat." Still, there are reports within China of exploding Note 7 phones that the company is looking into, which it says is not at the fault of the battery.

Samsung-Galaxy-Note7

Samsung, in a statement issued on its China website, apologised to its consumers for failing to providing a detailed explanation why the smartphones on sale in China were safe, as they used batteries that came from a different supplier to those that could overheat. "Currently, the brand new Note 7 products that have been swapped in overseas markets are using identical batteries to those that were supplied and used for the Chinese version," Samsung said.

Samsung said it takes reports of Note 7 fires in China very seriously and has conducted inspections on such devices. Batteries for the burnt phones were not at fault, Samsung said, adding its conclusion was also backed up by independent third-party testing.

Despite the company's work at remedying the issue with the Note 7, reports are still coming in of overheating on replacement handsets. A few users in the United States and South Korea have reported that new Note 7 smartphones, which Samsung sent as replacements for the original malfunctioning devices, are "too hot to place next to the ear during a phone call." Samsung said that this specific issue "does not pose a safety concern" like the original recall, and compared it to normal "temperature fluctuations" on any modern smartphone.

“There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern,” the South Korean giant said in a statement Wednesday, adding that the replacements are operating normally. “In normal conditions, all smartphones may experience temperature fluctuations.”

In one case, Samsung has agreed to replace a customer's replacement Note 7, but it's not clear how widespread the faulty replacement device issue is currently. According to the company, more than 60 percent of Note 7 handsets have been exchanged in the U.S. and South Korea through the recall program, which could cost it between $1 and $5 billion, while 90 percent of customers chose to get a new Note 7 instead of seeking a refund or getting a separate smartphone model.

Samsung's problems with the Note 7 reportedly began when the company decided to push suppliers in order to meet an earlier deadline after learning that this year's iPhone 7 would have no major design changes. Earlier in September, Samsung America president and COO Tim Baxter apologized to consumers, stating that "we did not meet the standard of excellence that you expect and deserve."

Top Rated Comments

profets Avatar
75 months ago
Samsung has really crapped the bed with the PR handling around this issue and the recall.

I can only imagine the general media reaction if this was Apple.
Score: 19 Votes (Like | Disagree)
ghostface147 Avatar
75 months ago
And their washers explode.
Score: 15 Votes (Like | Disagree)
max.ine Avatar
75 months ago
This is beginning to get a little sad.
Score: 11 Votes (Like | Disagree)
Fall Under Cerulean Kites Avatar
75 months ago
Really bad PR all around. I just flew Delta this past week and both at the terminal and on the plane, there were announcements stating not to use or charge any Samsung Galaxy Note 7 phones due to the battery overheating / explosion concerns. I just thought to myself, “That can’t be good for Samsung!"
Score: 11 Votes (Like | Disagree)
djcerla Avatar
75 months ago
I can only imagine the general media reaction if this was Apple.
Don't.

Only the act of imagining that would cause AAPL stock to drop 3%, and the Four Horsemen of Apocalypse to show up somewhere in the Middle East.
Score: 10 Votes (Like | Disagree)
dBeats Avatar
75 months ago
You iSheeple Fanbois stop complainin'. My replacement Note 7 is giving me an awesome tan on my face. Samsung really understands its customers. We want a smart phone AND a face tan. Next Big Thing!
Score: 10 Votes (Like | Disagree)

Popular Stories

airpods pro 2 1

AirPods Pro 2 No Longer Expected to Feature Built-In Heart Rate or Body Temperature Sensor

Sunday July 3, 2022 8:07 pm PDT by
While past rumors have indicated the upcoming second-generation AirPods Pro will feature a built-in heart rate and body temperature sensor, Bloomberg's Mark Gurman has cast doubt on those rumors turning out to be true, saying instead such a feature is unlikely to come anytime soon. "Over the past few months, there have been rumors about this year's model gaining the ability to determine a...
Apple Watch 8 Unreleased Feature Thumb

Apple Watch Series 8 Model Rumored to Feature 5% Larger Display

Monday July 4, 2022 5:50 am PDT by
Apple is working on an Apple Watch Series 8 model with a larger display, according to DSCC's Ross Young and Haitong International Securities's Jeff Pu. In October last year, Young suggested that the Apple Watch Series 8 could come in three display sizes. Now, responding to a query about the rumor on Twitter, Young claims that the additional display size joining the Apple Watch lineup will be ...
intel go pc justin long

Windows Laptop Makers 'Worried' About New MacBook Air Impacting Sales

Tuesday July 5, 2022 6:57 am PDT by
The upcoming launch of Apple's redesigned MacBook Air with the M2 chip has some Windows laptop manufacturers "worried" that sales of Intel-based laptops will be negatively affected, according to industry sources cited by DigiTimes. "A Wintel brand vendor pointed out that at a price point of US$1,000-$1,500, the MacBook Air will crowd out other high-end notebooks," the report claims, with...
European Commisssion

EU Approves Landmark Legislation to Regulate Apple and Other Big Tech Firms

Tuesday July 5, 2022 5:53 am PDT by
European Union lawmakers have approved landmark legislation to heavily regulate Apple, Google, Meta, and other big tech firms. The Digital Markets Act (DMA) and Digital Services Act (DSA) were proposed by the European Commission in December 2020. Now, collected in a "Digital Services Package," the legislation has been formally adopted by the European Parliament and seeks to address...
macbook air m2 order date feature

Apple Announces MacBook Air With M2 Chip Available to Order Starting July 8, Launches July 15

Wednesday July 6, 2022 4:59 am PDT by
Apple today announced that the new MacBook Air equipped with the M2 chip will be available to order starting Friday, July 8 at 5 a.m. Pacific Time. Apple said deliveries to customers and in-store availability will begin Friday, July 15. MacRumors exclusively reported that Apple planned to launch the new MacBook Air on July 15, and the date has now been confirmed by Apple. Customers will be...
top stories 2jul2022

Top Stories: M2 MacBook Air Release Date, New HomePod Rumor, and More

Saturday July 2, 2022 6:00 am PDT by
The M2 MacBook Pro has started making its way into customers' hands and we're learning more about how it performs in a variety of situations, but all eyes are really on the upcoming M2 MacBook Air which has seen a complete redesign and should be arriving in a couple of weeks. Other top stories this week included a host of product rumors including additional M2 and even M3 Macs, an updated...
Lockdown Mode Feature

Apple Announces New Lockdown Mode on iOS 16 With 'Extreme' Level of Security

Wednesday July 6, 2022 10:00 am PDT by
Apple today announced a new Lockdown Mode coming to the iPhone, iPad, and Mac with iOS 16, iPadOS 16, and macOS Ventura. Apple says the optional security feature is designed to protect the "very small number" of users who may be at risk of "highly targeted cyberattacks" from private companies developing state-sponsored spyware, such as journalists, activists, and government employees. Apple...
siri remote 3

Apple Releases Firmware Update for Apple TV Siri Remote

Tuesday July 5, 2022 12:10 pm PDT by
Apple today released new firmware for the Siri Remote designed for the Apple TV, updating the software from version 9M6772 to 10M1103. The software is for the redesigned Siri Remote that was released in May 2021, aka the gray remote with the updated interface. In the Apple TV settings, the new firmware will display as 0x0070, up from 0x0061. There is no word on what's new with the Apple TV...