Many iPhone SE Users Experiencing Bluetooth Phone Call Audio Issues [Fixed]

Over the past two weeks, an increasing number of iPhone SE early adopters have reported audio issues with Bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to GPS voice navigation for some, but streaming music over Bluetooth appears to be unaffected.

iPhone-SE-bluetooth
Specifically, dozens of users in the Apple Support Communities and MacRumors discussion forums claim to be experiencing distorted, staticky, or inaudible phone calls when using an iPhone SE over Bluetooth. Many of those affected noted that their previous iPhone model had "crystal clear" audio quality.

MacRumors reader HickDead recently posted a forum topic to share his experience:

I actually had to return my SE back to Verizon because my Bluetooth calls reception quality was terrible. Playing music or YouTube videos through the Bluetooth was excellent but when it came to phone calls, the sound was constantly cutting in and out and sounded "scratchy" and distorted.

Never had this issue with my previous 6S or my work-issued Android phone. Tried my SE in a different vehicle and got the same results. I've unpaired and repaired and I even restored my SE and set up up as a new device but nothing has worked.

Based on crowdsourced information, the issue appears to affect all iPhone SE models running iOS 9.3 or 9.3.1, regardless of carrier or model, in the U.S., Australia, Canada, Germany, Sweden, U.K., and possibly elsewhere. The first iOS 9.3.2 beta does not appear to resolve the problem.

The issue does not appear to be isolated to any particular carmaker, as customers have reported identical issues with vehicles sold by Audi, BMW, Chevrolet, Chrysler, Dodge, Ford, GMC, Hyundai, Infiniti, Jeep, Kia, Mercedes-Benz, Nissan, Subaru, Toyota, Volkswagen, and many other makes and models.

It remains unknown if the problem is rooted in software or hardware, but a number of affected customers have attempted basic troubleshooting without success, including restoring the iPhone SE, resetting network settings, un-pairing and re-pairing Bluetooth, toggling cellular data, and changing SIM cards.

Some users that contacted Apple support by phone claim to have been escalated to higher-level iOS advisors that asked for log files. At least a few customers received confirmation that Apple engineers are aware of the Bluetooth issues internally and are working on a fix, but the timeline remains unclear.

Apple Support Communities user Ross_H_D posted this message on April 9:

I have been working with a high level support person who has assured me he is working directly with engineering. Apple has very much become engaged in this issue. They have had me do extensive testing of various conditions in order to document and troubleshoot. Further, there is an internal "Issue" board and tracking system for Apple support and this BT issue is on the top of the list. It was conveyed to me that this has become a very real issue internally and resources are now committed to its resolution.

This type of problem is not unprecedented. In early October 2014, some users experienced trouble pairing their devices to their car audio systems over Bluetooth after upgrading to iOS 8 or purchasing a new iPhone 6 or 6 Plus. The problems appeared to be fixed when Apple released iOS 8.1 later that month.

Update: Apple has released iOS 9.3.2 with a fix for iPhone SE Bluetooth issues.

Related Roundup: iPhone SE
Buyer's Guide: iPhone SE (Caution)
Related Forum: iPhone

Top Rated Comments

StoneJack Avatar
97 months ago
They are holding it wrong
Score: 25 Votes (Like | Disagree)
billybobthornton Avatar
97 months ago
SE = sucky experience
Score: 13 Votes (Like | Disagree)
HobeSoundDarryl Avatar
97 months ago
Ahhh, the future!!! Now get rid of that "antiquated" headphone jack in all devices because we all desperately need "thinner" so badly we'll happily kick out ubiquitous "just works" for proprietary and/or accessory dongles... and then pay more for the latter in both cost and carry. We'll even spin it as better to each other (making up weak rationale and trying to sling it again and again until some believe it to be true), and/or beat down those who question (anything) along these lines.

The FUTURE!!! Bring it on. ;)
Score: 13 Votes (Like | Disagree)
Mike Oxard Avatar
97 months ago

MacRumors reader HickDead ('https://forums.macrumors.com/members/hickdead.646699/') recently posted a forum topic ('https://forums.macrumors.com/threads/distorted-audio-on-phone-calls-over-bluetooth-iphone-se.1965440/') to share his experience:
Excellent user name ;)
Score: 12 Votes (Like | Disagree)
Rogi Avatar
97 months ago
iOS 9.3 is crap. The same for OS X 10.11.4.
Score: 11 Votes (Like | Disagree)
GuitarMan0121 Avatar
97 months ago
#bluetoothphonecallaudioqualitygate
Score: 6 Votes (Like | Disagree)

Popular Stories

iPhone 16 Mock Header With Dynamic Island

Skipping the iPhone 15 Pro? Here's What's Rumored for iPhone 16 Pro

Friday September 22, 2023 9:29 am PDT by
Are you skipping the iPhone 15 Pro and waiting another year to upgrade? If so, we already have some iPhone 16 Pro rumors for you. Below, we recap new features rumored for the iPhone 16 Pro models so far:Larger displays: The iPhone 16 Pro and iPhone 16 Pro Max will be equipped with larger 6.3-inch and 6.9-inch displays, respectively, according to Ross Young, CEO of Display Supply Chain...
Update Your iPhone 15 to iOS 17

Warning: Update Your iPhone 15 to iOS 17.0.2 Before Transferring Data From Another iPhone

Friday September 22, 2023 6:36 am PDT by
If you are unboxing an iPhone 15, iPhone 15 Plus, iPhone 15 Pro, or iPhone 15 Pro Max today, make sure to update the device to iOS 17.0.2 before transferring data to the device from another iPhone, or else you might encounter issues. iOS 17.0.2 is only available for the iPhone 15 lineup. Apple says the update fixes an issue that may prevent transferring data directly from another iPhone...
iOS 17

Apple Releases iOS 17.0.1 and iPadOS 17.0.1 With Bug Fixes, Plus iOS 17.0.2 for iPhone 15 Models

Thursday September 21, 2023 10:28 am PDT by
Apple today released iOS 17.0.1 and iPadOS 17.0.1 updates for the iPhone and the iPad, adding bug fixes to the new software. The iOS 17.0.1 and iPadOS 17.0.1 updates come just a few days after Apple launched iOS 17 and iPadOS 17. The software, which is build 21A340, can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There is a...
Apple Watch Ultra 2 double tap gesture 230912

watchOS 10.1 to Enable Apple Watch's New 'Double Tap' Gesture

Thursday September 21, 2023 12:52 pm PDT by
The new Double Tap gesture for the Apple Watch Series 9 and the Apple Watch Ultra 2 will be enabled starting with watchOS 10.1, according to Marques Brownlee, host of the popular tech-focused YouTube channel MKBHD. The first beta of watchOS 10.1 will likely be available by next week, and Apple announced that the software update will be released next month. Brownlee shared his impressions...