Eight Months Later, Apple Music Connect Still 'Fails Miserably' at Social

Eight months after posting a detailed summary of the "clunky" behind-the-scenes process musicians have to go through when using Apple Music Connect, Dave Wiskus decided to revisit his stance on the platform to see if Apple had made any notable changes to its grasps at socially connecting artists and fans. Wiskus -- an app developer and lead singer for the band Airplane Mode -- admitted in the blog post that he feels less "connected" to the musical world and thinks the actual social aspects of the experience have failed "miserably."

Similar to his post from July, Wiskus expounded on Connect's basic inability to function as a normal social network: it lacks a follow button on artist pages, a metric for how many followers a band has, and individual profile pages for a more engaged community, among other things.

Apple Music Connect Image
One of his most interesting points detailed a blunder with Connect's support, centering around the fact that an artist with a similar name managed to change the profile picture on Airplane Mode's page. After weeks of back-and-forth with Apple Music Connect support, eventually the band discovered that Apple's solution was creating an entirely new profile for Airplane Mode and abandoning the one with the wrong picture.

Rather than swap out images, the Connect support folks created a new profile for us with the correct photo (which we still can’t change, by the way). The frustration would end here if not for one little side-effect: we lost all of our posts and all of our followers.

Worse yet, those posts and followers are still attached to a now-unmanned “Airplane Mode” profile, so not only do we not have any way of telling our fans to follow the new profile, they have no way of even knowing that we relocated. Anyone who was following us can now assume that we’ve just stopped making new things. How many followers did we lose? No idea. How do we get them back? We can’t.

Wiskus notes that, despite all of his frustrations, "Apple is in a unique position to unify and democratize the music business" thanks to Connect's ability to integrate music sharing with social interaction, if the company decided to commit to bolstering both sides of that equation, that is. As it currently stands the artist isn't sure who Connect is for, and doesn't see much of a future for the platform if Apple continues to do nothing. "Seven months later—from a company the size of Apple—this isn’t just unacceptable, it’s pathetic."

Read all of the thoughts that Wiskus has on Apple Music Connect on his blog Better Elevation.

Top Rated Comments

kevinkyoo Avatar
106 months ago
I'll say this again - create SEPARATE apps. Having all of these things bunched up in ONE iTunes is a disaster. Having one for your library, one for Apple Music, and one to purchase songs/videos/movies would be absolutely perfect. More direct in the UI, easier bug fixes rather than having to deal with all of these three in one currently, and a more satisfied customer base.
Score: 32 Votes (Like | Disagree)
brunosh Avatar
106 months ago
Well, hello Ping! It was obvious since the beginning.
Score: 25 Votes (Like | Disagree)
teslo Avatar
106 months ago
disclaimer - i haven't tried apple music. but it is - as it stands - simply intrusive. just give me an iTunes without connectivity and cloud options. i'm a music purist with only 1 goal: listen to my own music in an clean organized way. not a splintered disorganized mess that tells me i have different music depending on whether i'm on wifi or cellular.

between this and photo stream/camera roll/my photos/and whatever Photos is trying to do, i consider much of apple's Cloud/Internet 'solutions' to organizing plain and simple media a pretty big bloated 'miss'
Score: 15 Votes (Like | Disagree)
FSMBP Avatar
106 months ago
I don't know if 'social' is just where it fails miserably. When you have Apple fanboys like Jim D./Gruber hating on Apple Music, you know it's bad.

All Apple needed to do is: scan your existing downloaded music library (NOT REPLACE anything), have a reference in the Cloud. And mix that with the streaming music. I don't get how the world's richest tech company (which spent $3 billion on 'Beats') failed on that.
Score: 13 Votes (Like | Disagree)
HaukeHauke Avatar
106 months ago
You can turn off Apple Music Connect in Restrictions. Then you get a "Playlists" Button instead :)
Score: 12 Votes (Like | Disagree)
gramtrax Avatar
106 months ago
Welcome to the new Apple. Too big to fail?
Score: 10 Votes (Like | Disagree)

Popular Stories

Provenance Emulator

PlayStation, GameCube, Wii, and SEGA Emulator for iPhone and Apple TV Coming to App Store

Friday April 19, 2024 8:29 am PDT by
The lead developer of the multi-emulator app Provenance has told iMore that his team is working towards releasing the app on the App Store, but he did not provide a timeframe. Provenance is a frontend for many existing emulators, and it would allow iPhone and Apple TV users to emulate games released for a wide variety of classic game consoles, including the original PlayStation, GameCube, Wii,...
iPhone 15 Pro FineWoven

Apple Reportedly Stops Production of FineWoven Accessories

Sunday April 21, 2024 6:03 am PDT by
Apple has stopped production of FineWoven accessories, according to the Apple leaker and prototype collector known as "Kosutami." In a post on X (formerly Twitter), Kosutami explained that Apple has stopped production of FineWoven accessories due to its poor durability. The company may move to another non-leather material for its premium accessories in the future. Kosutami has revealed...
Delta Feature

Delta Game Emulator Now Available From App Store on iPhone

Wednesday April 17, 2024 9:58 am PDT by
Game emulator apps have come and gone since Apple announced App Store support for them on April 5, but now popular game emulator Delta from developer Riley Testut is available for download. Testut is known as the developer behind GBA4iOS, an open-source emulator that was available for a brief time more than a decade ago. GBA4iOS led to Delta, an emulator that has been available outside of...
iPad Air 12

12.9-Inch iPad Air Now Rumored to Feature Mini-LED Display

Thursday April 18, 2024 7:37 am PDT by
The rumored 12.9-inch iPad Air that is expected to be announced in May will be equipped with a mini-LED display like the current 12.9-inch iPad Pro, according to Ross Young, CEO of research firm Display Supply Chain Consultants. The existing 10.9-inch iPad Air is equipped with a standard LCD panel, and the move to mini-LED technology for the 12.9-inch model would provide increased brightness for...