Eddy Cue and Craig Federighi Discuss Bloated Software Accusations, Upcoming iTunes Plans

Eddy Cue and Craig Federighi spoke with John Gruber in this week's episode of "The Talk Show," where they commented on recent opinions that Apple's software isn't up to snuff and offered some details on a new version of iTunes coming in OS X 10.11.4.

Last week, Re/code's Walt Mossberg wrote a piece entitled "Apple's Apps Need Work," pointing towards a "gradual degradation" in quality in several Apple apps and services like iCloud, Mail, and Photos. iTunes for the desktop was one of the most heavily criticized apps, with Mossberg saying he "dreads" opening it because it's "bloated, complex, and sluggish."

During the podcast, Gruber asked Eddy Cue about Mossberg's opinion, prompting him to give some background on how Apple wanted the iTunes experience to work. iTunes, Cue said, was designed at a time when people synced their devices via cable, so offering a centralized place with all of a user's content was key. With Apple Music, Apple decided on a design that would put music front and center while also integrating cloud music with hard copies purchased through iTunes.

craigeddyitunes
"We decided in the short term that what we wanted to do is really make it when you're in music and iTunes, all you see is music," said Cue. He went on to explain that Apple is continually re-evaluating iTunes, and there are plans to release a refreshed version alongside OS X 10.11.4 next month.

"That's not to say we are continuing... and will continue to think about what's the best way to architect the app and whether it makes sense to do a separate app for some of the components that are in there or all of the components that are in there. But right now, we think we've designed iTunes and you'll see we've got a new refresh with the new version of OS X that's coming out next month that makes it even easier to use in the music space."

Cue and Federighi went on to talk about the issues that arise whenever Apple makes major changes to software, as there are always people who prefer not to see significant changes. According to Federighi, there's a "tricky balancing act" with software updates.

"People are serious about their music and their collection, and so I think we debate pretty heavily internally the right way to evolve these things. We tend to err on the side of being pretty bold, but there's a lot of responsibility.

The two also highlighted the immense scale that Apple is working on, with more than 1 billion active devices and 782 million iCloud users. More than 200,000 iMessages per second are sent at peak times, and there are more than 750 million transactions per week in the iTunes Store and the App Store. Apple Music has grown to 11 million subscribers and more than 2.5 million errors in Maps have been fixed, a number presented as evidence that Apple is continually working on its software.

"I would say first there's nothing we care about more," said Federighi, speaking on Apple's software and services. He believes Apple's core software quality has improved significantly over the course of the last five years, but pointed towards an ever-raising bar that pushes Apple to keep evolving and implementing new features. "Every year we realize the things we were good at last year and the techniques we were using to build the best software we can are not adequate for the next year because the bar keeps going up," he said.

Federighi and Cue's full discussion with John Gruber about the state of software, the desktop version of iTunes, and Apple's efforts to expand its public beta program, can be listed to over on the Daring Fireball website.

Top Rated Comments

rizzo41999 Avatar
67 months ago
I don't know. The newest versions of the iTunes have been horrible. Personally, I miss the older older UI
Score: 56 Votes (Like | Disagree)
DeathChill Avatar
67 months ago
The problem is the insane amount of irritating bugs and glitches. Was that addressed?
Score: 52 Votes (Like | Disagree)
mporcheron Avatar
67 months ago
He believes Apple's core software quality has improved significantly over the course of the last five years
The phrase "rose-tinted glasses" springs to mind.
Score: 48 Votes (Like | Disagree)
dazed Avatar
67 months ago
The fact it's called iTunes but its also meant to hold movies, books, apps etc points to the problem.

They just took what they had and shoved in a bunch of features to deal with other media formats and what you get is bloatware that doesn't do anything particularly well.

They need to start with a clean slate.
Score: 40 Votes (Like | Disagree)
BillyMatt87 Avatar
67 months ago
Craig should replace Tim as CEO. Tim is just the COO.
He's barely competent as software VP. Scott Forstall needs to return and set things straight!
Score: 32 Votes (Like | Disagree)
LordVic Avatar
67 months ago
I think iTunes has hit the size of what it does that it should be split back out into multiple Applications

iPod - your own music library
Music - Streaming music service
iRadio - The streaming radio
etc, depending on functionality

Also: start working on web applications for a few of these, like radio / music.

And finally fix the ridiculously large gaping memory leak hole that has existed in iTunes for what feels like a decade already.
Score: 26 Votes (Like | Disagree)

Top Stories

samsung experience 1

Samsung's 'iTest' Lets You Try a Galaxy Device on Your iPhone

Thursday April 8, 2021 12:42 pm PDT by
Samsung has launched "iTest," an interactive website experience that's designed to allow iPhone users to test out Android on a Galaxy device, or "sample the other side," as Samsung puts it. Subscribe to the MacRumors YouTube channel for more videos. The iTest website is being advertised in New Zealand, according to a MacRumors reader who came across the feature. Visiting the iTest website on...
sonny 2021 ipad mini pro dummies

Leaked Dummy Units Show iPad Mini 6 With Thick Bezels and Home Button, New iPad Pro Models

Thursday April 8, 2021 2:11 am PDT by
Rumors suggest Apple will release refreshed versions of the iPad mini and iPad Pro models in the first half of this year, potentially as soon as this month, and a new leak today has provided us with a possible preview of what to expect in terms of the devices' overall design and camera prospects. Tech leaker and Apple blogger Sonny Dickson this morning shared images on Twitter showing dummy ...
iMessage Android featured

Apple's Rationale for Not Bringing iMessage to Android Revealed in Legal Documents

Friday April 9, 2021 2:22 am PDT by
It's no secret that Apple sees iMessage as a big enough selling point to keep the service exclusive to Apple devices, however new court filings submitted by Epic Games in its ongoing lawsuit with the company reveal just how Apple executives have rationalized their decision not to develop a version of iMessage for Android. Apple clearly recognizes the power that iMessage has to keep users...
fake airpods 3

Counterfeit 'AirPods 3' Hit the Market Prior to Official Announcement

Friday April 9, 2021 2:45 am PDT by
Apple is expected to launch the third iteration of AirPods in the third quarter of this year. Rumors and reports suggest the new AirPods will feature an updated design more in line with the AirPods Pro, but lacking in "Pro" features such as active noise cancellation. Despite AirPods 3 not yet being officially announced by Apple, counterfeit products of the unreleased earbuds have already hit ...
nba tracking prompt orange

Two-Thirds of iPhone Users Expected to Block Ad Tracking

Friday April 9, 2021 7:19 am PDT by
As many as 68 percent of iPhone users are expected to deny advertisers permission to track them thanks to Apple's App Tracking Transparency feature, in what is beginning to look like a significant blow to the advertising industry (via AdWeek). With the launch of iOS 14.5, apps will have to receive explicit user permission before accessing an iPhone's advertising identifier or IDFA, which is...
iPhone 13 Battery Life Feature

DigiTimes: iPhone 13 Pro Models to Feature 120Hz ProMotion Refresh Rate and 15-20% Less Power Consumption

Friday April 9, 2021 12:52 am PDT by
The two premium "Pro" models of the upcoming iPhone 13 lineup will be equipped with a low-power LTPO display, enabling the iPhones to have a 120Hz refresh rate, according to industry sources cited by Taiwanese publication DigiTimes. According to today's paywalled report, Apple suppliers Samsung and LG Display are in the process of converting parts of their production capacity to produce LTPO ...
ipad pro and macbook pro

iPad and MacBook Production Reportedly Delayed Due to Global Chip Shortage

Thursday April 8, 2021 2:31 am PDT by
Apple is facing a global shortage of certain components for some of its MacBook and iPad models, causing the Cupertino tech giant and its suppliers to postpone production of the products, according to a new report from Nikkei Asia. According to the report, MacBook production is being hindered due to the shortage of chips mounted onto the circuit board before final assembly, which is a key...
ehric

iPhone 12 Mini Missing From Top 5 Best Selling Smartphone List of January 2021

Friday April 9, 2021 4:58 am PDT by
According to market data compiled by Counterpoint Research, Apple's smallest iPhone since the 2016 iPhone SE, the iPhone 12 mini, struggled to obtain a spot in the top five list of best-selling smartphones in January of this year. According to the market data, the iPhone 12 mini came in eighth place for the best-selling smartphone worldwide in the first month of the year. However, the iPhone ...
tmobile 5g modem

T-Mobile Launches Unlimited 5G Home Internet for $60/Month

Wednesday April 7, 2021 2:18 pm PDT by
T-Mobile today hosted an Un-carrier event where the company announced the launch of a a new 5G home internet plan, which is priced at $60 per month and offers unlimited data. The service is available to more than 30 million Americans across much of the United States, including 10 million households in rural areas not typically able to access reliable broadband. Connectivity will be either 4G ...
apple find my network

Apple Announces Find My Network With Support for Third-Party Devices

Wednesday April 7, 2021 10:06 am PDT by
Apple today announced the launch of its Find My network accessory program, which is designed to allow third-party Bluetooth devices to be tracked in the Find My app right alongside your Apple devices. According to Apple, the first accessory companies to take advantage of the new Find My integration include Belkin, Chipolo, and VanMoof, with devices set to be available beginning next week. ...