iPad App Issue Delays 'a Few Dozen' American Airlines Flights

Issues with an app on iPads provided to pilots on American Airlines flights have delayed "a few dozen" flights, making it difficult for planes to take off and causing them to return to the gates to fix the issue, according to The Verge.

aaipad

An American Airlines pilot's iPad

"Some flights are experiencing an issue with a software application on pilot iPads," American Airlines spokesperson Andrea Huguely later told The Verge. "In some cases, the flight has had to return to the gate to access a Wi-Fi connection to fix the issue. We apologize for the inconvenience to our customers. We are working to have them on the way to their destination as soon as possible." Another spokesperson said that the issue affected "a few dozen flights" across the airline. "We've identified the issue, we've identified the solution, and we are working on it right now."

Passenger Bill Jacaruso was traveling to Austin from Dallas / Fort Worth when his flight was delayed. He told The Verge that the pilot got on the intercom and told the passengers that his co-pilot's iPad had went blank. About 25 minutes later he got on the intercom again, noting that his iPad had also went blank. At the time, the pilot said that all 737 airplanes were affected, but 45 minutes later he said the issue was affecting "random" American Airline planes. Another passenger told The Verge that "two systems" had failed and needed to be rebooted.

American Airlines received FAA approval for iPad use by pilots in the cockpit back in 2011. In 2013, the airline company began giving its pilots Electronic Flight Bags (EFB) containing the iPads, the first major commercial carrier to do so. The EFB's goal is to use the iPad to replace the 40 pounds of manuals and maps that pilots usually carry. The iPads also come with a long-life battery that keeps the iPad powered for 24 hours.

Top Rated Comments

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72 months ago
Sounds like poorly written software. The fact that it's running on an iPad is largely irrelevant.
Score: 35 Votes (Like | Disagree)
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72 months ago
Over 100 years of flying without an iPad now we can't fly without one... :eek:

:rolleyes:
Score: 34 Votes (Like | Disagree)
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72 months ago
Did they try turning it off and turning it back on again?
Score: 26 Votes (Like | Disagree)
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72 months ago
Should have bought an iPad air because you know know plane and air :D I'll let myself out now...

On a more serious note, is this just a precaution thing or do they actually need the iPad to take off?
Score: 15 Votes (Like | Disagree)
Avatar
72 months ago

To add to this, the fact it went out on numerous iPads simultaneously points to a server or network error.

If it's a reliant on a server or network, then that's a problem. Way too much reliance on technology. Everything should be stored locally.

I love Tech as much as the next guy, but for an entire fleet of multi-million dollar jet-aircraft carrying thousands of people to be crippled and delayed over an iPad App is quite frankly, ridiculous.
Score: 13 Votes (Like | Disagree)
Avatar
72 months ago


...was traveling to Austin from Dallas / Fort Worth when his flight was delayed.


Wait, what?! That's a three hour drive. Factoring in arriving and exiting an airport, waiting at the gate to board, and the flight itself, there's no time saved. Maybe even time lost.
Score: 12 Votes (Like | Disagree)

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