iPad App Issue Delays 'a Few Dozen' American Airlines Flights

Issues with an app on iPads provided to pilots on American Airlines flights have delayed "a few dozen" flights, making it difficult for planes to take off and causing them to return to the gates to fix the issue, according to The Verge.

aaipad

An American Airlines pilot's iPad

"Some flights are experiencing an issue with a software application on pilot iPads," American Airlines spokesperson Andrea Huguely later told The Verge. "In some cases, the flight has had to return to the gate to access a Wi-Fi connection to fix the issue. We apologize for the inconvenience to our customers. We are working to have them on the way to their destination as soon as possible." Another spokesperson said that the issue affected "a few dozen flights" across the airline. "We've identified the issue, we've identified the solution, and we are working on it right now."

Passenger Bill Jacaruso was traveling to Austin from Dallas / Fort Worth when his flight was delayed. He told The Verge that the pilot got on the intercom and told the passengers that his co-pilot's iPad had went blank. About 25 minutes later he got on the intercom again, noting that his iPad had also went blank. At the time, the pilot said that all 737 airplanes were affected, but 45 minutes later he said the issue was affecting "random" American Airline planes. Another passenger told The Verge that "two systems" had failed and needed to be rebooted.

American Airlines received FAA approval for iPad use by pilots in the cockpit back in 2011. In 2013, the airline company began giving its pilots Electronic Flight Bags (EFB) containing the iPads, the first major commercial carrier to do so. The EFB's goal is to use the iPad to replace the 40 pounds of manuals and maps that pilots usually carry. The iPads also come with a long-life battery that keeps the iPad powered for 24 hours.

Popular Stories

iOS 18 CarPlay Feature

iOS 18 Adds These 5 New Features to CarPlay

Thursday June 13, 2024 7:44 am PDT by
Apple did not mention CarPlay during its WWDC keynote this week, but iOS 18 includes a handful of new features for the in-car software. Overall, there is not a whole lot new for CarPlay on iOS 18, with changes seemingly limited to the Messages and Settings apps so far. Below, we recap everything new for CarPlay on iOS 18. New for CarPlay on iOS 18 1. Contact Photos in Messages App...
ios 18 button bulge

iOS 18 Adds Pop-Out Bezel Animation When Pressing iPhone Buttons

Tuesday June 11, 2024 10:40 am PDT by
iOS 18 includes a small but interesting change for the buttons on the iPhone, adding more of a visual element when changing volume, activating the Action button, or locking the screen. When you press an iPhone button in iOS 18, the display bezel bulges outward slightly. This feature is available for the volume buttons, Action button and the power button, and it will also likely be used for...
iOS 18 Mock iPhone 16 Feature Gray

Revealed: iOS 18 Works With These iPhone Models

Monday June 10, 2024 3:57 am PDT by
iOS 18 will be compatible with the same iPhone models as iOS 17, according to a post on X today from a private account with a proven track record of sharing build numbers for upcoming iOS updates. iOS 18 will be compatible with the iPhone XR, and hence also the iPhone XS and iPhone XS Max models with the same A12 Bionic chip, but older iPhone models will miss out. Here is the full...
maxresdefault

First Look at Messages via Satellite in iOS 18

Thursday June 13, 2024 11:29 am PDT by
Apple has been gradually expanding its suite of satellite connectivity features for iPhone, and iOS 18 brings a significant new one in the form of Messages via satellite. The feature allows users to send and receive iMessages and SMS texts, including emoji and Tapbacks, while out of range of cellular and Wi-Fi networks. CNET met up with Apple's senior director of platform product marketing,...
iOS 18 Siri Integrated Feature

Massive iPhone Upgrade Coming This Week But These Devices Will Miss Out

Sunday June 9, 2024 1:25 pm PDT by
Apple is planning a major AI overhaul in iOS 18, with a feature set it is referring to as "Apple Intelligence." However, these new features will not work on older iPhones, even if they do appear on the new operating system's device compatibility list. Apple's initial AI roadmap for iOS 18 is said to come in two parts: Basic AI features that will be processed on-device, and more advanced...
Generic iOS 18 Feature Real Mock

Your iPhone 15 Can Show the Time When It's Out of Battery in iOS 18

Wednesday June 12, 2024 2:57 pm PDT by
The iPhone has had a Power Reserve function that holds back a small amount of battery life to allow features like Find My and NFC unlocking to work even when your device has died, and in iOS 18, Apple seems to be improving the feature further for the iPhone 15 models. As demonstrated on Reddit, when the battery on an iPhone running iOS 18 is exhausted, the phone can continue to show the time ...

Top Rated Comments

bmunge Avatar
119 months ago
Sounds like poorly written software. The fact that it's running on an iPad is largely irrelevant.
Score: 35 Votes (Like | Disagree)
gkarris Avatar
119 months ago
Over 100 years of flying without an iPad now we can't fly without one... :eek:

:rolleyes:
Score: 34 Votes (Like | Disagree)
Vanilla Face Avatar
119 months ago
Did they try turning it off and turning it back on again?
Score: 26 Votes (Like | Disagree)
sethlution Avatar
119 months ago
Should have bought an iPad air because you know know plane and air :D I'll let myself out now...

On a more serious note, is this just a precaution thing or do they actually need the iPad to take off?
Score: 15 Votes (Like | Disagree)
TechZeke Avatar
119 months ago
To add to this, the fact it went out on numerous iPads simultaneously points to a server or network error.
If it's a reliant on a server or network, then that's a problem. Way too much reliance on technology. Everything should be stored locally.

I love Tech as much as the next guy, but for an entire fleet of multi-million dollar jet-aircraft carrying thousands of people to be crippled and delayed over an iPad App is quite frankly, ridiculous.
Score: 13 Votes (Like | Disagree)
FrankieTDouglas Avatar
119 months ago

...was traveling to Austin from Dallas / Fort Worth when his flight was delayed.

Wait, what?! That's a three hour drive. Factoring in arriving and exiting an airport, waiting at the gate to board, and the flight itself, there's no time saved. Maybe even time lost.
Score: 12 Votes (Like | Disagree)