Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service

MacRumors has obtained official Visual Mechanical Inspection information for the Apple Watch that reveals what type of damage is eligible for warranty service, out-of-warranty service or no service at all. These guidelines are adhered to by Apple authorized service providers and are based upon Apple's standard 1-year limited hardware warranty for the Apple Watch.

Apple Watch damage that is eligible for warranty service includes user-claimed debris under the display glass or pixel anomaly, a back cover removed with no damage, and any condensation in the heart rate sensor windows. In particular, the document states that a removed back cover is only covered when not accompanied by enclosure damage or evidence of prying.

Warranty Apple Watch
Apple Watch damage that is eligible for out-of-warranty service includes a cracked, missing, removed or damaged Digital Crown cap, extreme abrasion, puncture holes, missing buttons resulting from a drop, any chips or multiple cracks in the display glass, a removed back cover with evidence of enclosure damage or prying, a bent or split band enclosure, a missing or removed band release button, or cracks in the back cover.

Out of Warranty Apple Watch
Apple Watch damage considered nonreturnable and ineligible for warranty service includes a disassembled unit or missing parts, catastrophic damage, counterfeit or third-party parts, and unauthorized modifications such as aftermarket displays and other non-Apple installed parts. Catastrophic damage may still be covered under an AppleCare+ Protection Plan on a case-by-case basis.

Ineligible Warranty Apple Watch
Apple disclosed earlier this month that it will charge out-of-warranty service fees of $229, $329 and $2,800 for the Sport, Watch and Edition models respectively for repairs not covered by Apple's limited one-year warranty or AppleCare+ for Apple Watch. Out-of-warranty battery service is also available for $79 plus an applicable $6.95 shipping charge if required for all Apple Watch models.

Related Roundup: Apple Watch Series 6
Buyer's Guide: Apple Watch (Buy Now)

Top Rated Comments

(View all)
Avatar
72 months ago
Okay those pictures are terrifying :eek:
Score: 18 Votes (Like | Disagree)
Avatar
72 months ago

Agreed that is scary. Almost makes me want to go out and buy a bumper for my watch. :eek::eek::eek:


Bring back the Swatch face guard! :p

Score: 16 Votes (Like | Disagree)
Avatar
72 months ago

Why would all those types of severe damage, like extreme abrasion, puncture holes, etc, be covered in "out of warranty"? Something is not right here.


Do you understand "out of warranty" as "after warranty period has passed"? The way I understand it, "out of warranty" refers here to damage that is not covered by warranty even if it is still in effect. Which makes sense - the damage can be repaired, the user just has to pay extra.
Score: 11 Votes (Like | Disagree)
Avatar
72 months ago
Finally some real world photos of the :apple:watch
Score: 4 Votes (Like | Disagree)
Avatar
72 months ago
No mention of water damage?
Score: 4 Votes (Like | Disagree)
Avatar
72 months ago
Those poor Apple Watches that had to suffer for this guide!
Score: 4 Votes (Like | Disagree)

Top Stories

First Impressions From New iPhone 12 and 12 Pro Owners

Thursday October 22, 2020 4:20 pm PDT by
It's already Friday, October 23, in Australia and New Zealand, which means some customers who purchased an iPhone 12 or 12 Pro already have their new devices in hand. We've seen dozens of reviews of the iPhone 12 and iPhone 12 Pro from media sites, but now first impressions from regular Apple customers are available. Image via MacRumors reader Boardiesboi New iPhone 12 and 12 Pro owners are...

Early iPhone 12 Tests Show Ceramic Shield is Stronger and More Scratch Resistant Than iPhone 11 Glass

Friday October 23, 2020 1:21 pm PDT by
Apple's new iPhone 12 models are protected by a Ceramic Shield cover glass that has nano-ceramic crystals infused right into the glass to improve durability. According to Apple, Ceramic Shield offers four times better drop protection than the glass used for the iPhone 11 models. YouTube channel MobileReviewsEh conducted some tests on the iPhone 12 using a force meter to compare its performance ...

Apple Distributing New Heated Display Removal Machine for iPhone 12 Repairs

Thursday October 22, 2020 6:20 pm PDT by
Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place the tray into the high-temperature fixture for two...

Apple VP Kaiann Drance Interview Addresses Battery Life, MagSafe, and Power Adapter Concerns

Friday October 23, 2020 3:37 am PDT by
Apple's Vice President of iPhone Marketing, Kaiann Drance, has provided a new interview to Rich DeMuro on the Rich on Tech Podcast, to discuss the iPhone 12 and iPhone 12 Pro. Although much of the interview repeated points from Apple's "Hi, Speed" event, there were a number of interesting tidbits regarding the affect of 5G on battery life, MagSafe concerns, and the lack of a power adapter in...

Teardown Video Confirms iPhone 12 and iPhone 12 Pro Use Same 2,815mAh Battery

Thursday October 22, 2020 9:47 am PDT by
With the iPhone 12 launching on Friday and in just a few hours to Australia and New Zealand, hands-on videos, teardowns, reviews, and other iPhone-related content has been coming out. A new teardown video delves into both the iPhone 12 and the 12 Pro, confirming battery life for both models and giving us a closer look at their internals. The video from Io Technology is in Chinese, but ...

Images of Supposed AirPods Diagnosis Tool Shared Online

Thursday October 22, 2020 5:24 am PDT by
Apple is reportedly rolling out a new tool to Apple service providers for testing AirPods, according to leaker known as "Fudge," who shared images of the tool on Twitter. Apple appears to be seeking to reduce unnecessary AirPods services by more accurately diagnosing the cause of a fault. Instances of a dirt-blockage, which may be difficult to ascertain visually, can apparently be...

New Photos Offer Better Look at iPhone 12 Color Options

Tuesday October 20, 2020 2:34 am PDT by
As we wait for the iPhone 12 review embargo to lift later today, more pictures are circulating of the devices in real-world lighting conditions, providing a better look at the different colors available. Leaker DuanRui has shared images on Twitter of the iPhone 12 in white, black, blue, green, and (PRODUCT)RED. The black and white colors are similar to the iPhone 11 colors, but the other...

Apple's AirTags Revealed in Newly Published Patent Applications

Thursday October 22, 2020 9:13 am PDT by
Two patent applications filed by Apple appear to depict the company's widely expected AirTags item trackers (via Patently Apple). The filings, which include a large number of images, are titled "Mounting Base for a Wirelessly Locatable Tag" and "Fastener with a Constrained Retention Ring," and describe a wirelessly locatable tag that can be used to determine the absolute location of an...

iPhone 11 Pro Outlasts iPhone 12 and 12 Pro in Extensive Battery Life Test

Friday October 23, 2020 8:36 am PDT by
Arun Maini today shared a new side-by-side iPhone battery life video test on his YouTube channel Mrwhosetheboss, timing how long the new iPhone 12 and iPhone 12 Pro models last on a single charge compared to older models, with equal brightness, settings, battery health, and usage. All of the devices are running iOS 14 without a SIM card inserted. In the test, the iPhone 11 Pro outlasted both ...

Apple Warns MagSafe Charger Can Leave Circular Imprints on Leather Cases

Friday October 23, 2020 3:23 pm PDT by
If you keep your iPhone in a leather case while charging with Apple's new MagSafe Charger, the case might show circular imprints from contact with the accessory, according to a new Apple support document published today. Apple's leather cases for the iPhone 12 and iPhone 12 Pro are not available until November 6, but a MacRumors reader has already shared a photo of a circular imprint on...