Apple Says iOS 8.0.2 Update is in the Works, Directs Users to Reinstall iOS 8

Earlier today, Apple released iOS 8.0.1, which ended up disabling cellular service and Touch ID on many iPhone 6 and 6 Plus devices. Apple said that it was investigating the issue this afternoon, and it has now released a support document confirming that an iOS 8.0.2 update is in the works with a fix.

In addition to announcing the upcoming update, the document also points users towards an interim fix involving reinstalling iOS 8 via iTunes.

noservice
The document offers the same advice Apple support representatives have been giving to customers since the issue first surfaced, directing users to download iOS 8 and reinstall it on their devices using iTunes. Apple's specific steps are as follows:

Follow these steps to reinstall iOS 8.0.

1. Make sure that you're using the latest version of iTunes.

2. Connect your iPhone to iTunes.

3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won't restore to earlier versions, including iOS 8.0.

4. Download the file below that corresponds to your device:
- iPhone 6
- iPhone 6 Plus

5. Select the file you just downloaded by doing one of these in iTunes:
- Mac: Press the Option key and click Check for Update.
- Windows: Press the Shift key and click Check for Update.

6. Press Update to install iOS 8 on your iPhone.

The Health app won't work in iOS 8 after these steps. It will be fixed in our upcoming iOS 8.0.2 software update.

Apple has pulled the iOS 8.0.1 over-the-air update, but the software was available to customers for approximately an hour and fifteen minutes, leaving many users with broken devices. According to the Apple, iOS 8.0.2 is already in the works with a fix and will be ready "in the next few days."

iOS 8.0.1 originally fixed a significant HealthKit bug that popped up just ahead of the public release of iOS 8. Apple pulled all HealthKit enabled apps from the App Store due to the issue, and iOS 8.0.1 fixed the original bug, allowing the apps to be redistributed. The update also included fixes for third-party keyboards, Reachability, Photo Library, SMS/MMS messages, and more.

Top Rated Comments

NOV Avatar
83 months ago
lousy quality management.
Score: 67 Votes (Like | Disagree)
penajmz Avatar
83 months ago
"Next few days" is way too long for somebody to be without a phone.
Score: 34 Votes (Like | Disagree)
superbad Avatar
83 months ago
Wow. Redirecting your users to downgrade and having to install iTunes. I've done it already but this is just one big cluster****. I HOPE heads rolled for this one. There's just no excuse.
Score: 28 Votes (Like | Disagree)
BeyondtheTech Avatar
83 months ago
This internal letter from Tim Cook was recently leaked:

Remember that 3-day paid holiday extension I gave you earlier this morning for doing such a great job with both the iPhone 6 and iOS 8? Yeah, well, you can now suck it. Fix this s***.

- Tim

Score: 22 Votes (Like | Disagree)
Glassed Silver Avatar
83 months ago
Hmm, while they're at it they can add camera roll again, please.

I'd like a clear separation of all those thousands of photos synced to my iPad via iTunes and the few I take on iPad and the Photo Stream that just happens to be all thrown into a Recent album and that's it. (Sorry, Moments isn't cutting it for what it's supposed to be and not for narrowing down by criteria of where the photo is coming from/is stored)


Good Lord...

Glassed Silver:mac
Score: 21 Votes (Like | Disagree)
nutmac Avatar
83 months ago
How about a simple apology in the support document?
Score: 20 Votes (Like | Disagree)

Top Stories

bloodoxygenapplewatch

Apple Watch Series 7 Rumored to Feature Blood Glucose Monitoring

Monday January 25, 2021 5:05 am PST by
The Apple Watch Series 7 will reportedly feature blood glucose monitoring via an optical sensor, according to ETNews. The report, which mainly focuses on the blood glucose capabilities of the Samsung Galaxy Watch 4, explains that Apple is intending to bring blood glucose monitoring to the upcoming Apple Watch Series 7 using a non-invasive optical sensor. Measuring blood glucose levels,...
14

Apple Releases iOS 14.4 and iPadOS 14.4 With New Camera Warnings and Bug Fixes

Tuesday January 26, 2021 10:04 am PST by
Apple today released iOS and iPadOS 14.4, the fourth major updates to the iOS 14 operating system that was initially released in September. iOS and iPadOS 14.4 come more than a month after the release of iOS and iPadOS 14.3, updates that brought new emojis, Intercom support, and more. The iOS and iPadOS 14.4 updates can be downloaded for free and the software is available on all eligible...
7

Apple Releases watchOS 7.3 With Unity Watch Face, Expanded ECG Availability and More

Tuesday January 26, 2021 10:03 am PST by
Apple today released watchOS 7.3, the third major update to the watchOS 7 operating system that was released in September. watchOS 7.3 comes more than a month after watchOS 7.2, an update that brought support for Apple Fitness+ ‌‌The watchOS 7.3 update‌‌ can be downloaded for free through the dedicated Apple Watch app on the iPhone by going to General > Software Update. To install...
14

Apple Releases tvOS 14.4 for Fourth and Fifth-Generation Apple TV Models

Tuesday January 26, 2021 10:02 am PST by
Apple today released tvOS 14.4, the fifth update to the tvOS 14 operating system that was initially released back in September. tvOS 14.4 comes more than a month after the release of tvOS 14.3. tvOS 14.4, which is a free update, can be downloaded over the air through the Settings app on the ‌Apple TV‌ by going to System > Software Update. ‌‌‌‌Apple TV‌‌‌‌ owners who have...
14

Apple Releasing iOS 14.4 and watchOS 7.3 Later Today

Tuesday January 26, 2021 7:20 am PST by
In its Black History Month announcement this morning, Apple has confirmed that iOS 14.4 and watchOS 7.3 will be released later today. watchOS 7.3 expands the ECG app on the Apple Watch Series 4 and newer to Japan, Mayotte, Thailand, and the Philippines, while iOS 14.4 introduces a notification on iPhone 12 models with non-genuine cameras. Both software updates also add support for a new...
AirPods Pro Gen 2 Feature2

Second-Generation AirPods Pro Widely Rumored to Launch in First Half of 2021

Tuesday January 26, 2021 8:24 am PST by
Apple plans to release second-generation AirPods Pro within the first half of 2021, according to unnamed industry sources cited by Taiwanese publication DigiTimes in a report focused on flash memory supplier Winbond. From the report:Winbond is also expected to be among the NOR flash suppliers for Apple's next-generation AirPods Pro slated for launch later in the first half of this year, the...
apple watch black unity

Apple Celebrates Black History Month With Limited-Edition Watch, Featured Apps and Books, and More

Tuesday January 26, 2021 6:14 am PST by
Apple today announced that it will be celebrating Black History Month with curated content that highlights and amplifies Black creators, artists, developers, and businesses across the App Store, Apple Music, the Apple TV app, Apple Books, Apple Podcasts, and more. The content will be featured throughout the month of February. Black Unity Sport Band has "Truth. Power. Solidarity." ...
magsafecasedangle

Apple Elaborates on Potential for iPhone 12 and MagSafe Accessories to Interfere With Implantable Medical Devices

Saturday January 23, 2021 2:42 pm PST by
Since the launch of iPhone 12 models in October, Apple has acknowledged that the devices may cause electromagnetic interference with medical devices like pacemakers and defibrillators, but the company has now shared additional information. Apple added the following paragraph to a related support document today:Medical devices such as implanted pacemakers and defibrillators might contain...
14

iOS 14.4 Patches Vulnerabilities That May Have Been Actively Exploited

Tuesday January 26, 2021 12:16 pm PST by
Apple today released iOS 14.4 and iPadOS 14.4, and along with a handful of minor new features, the software introduces security fixes for three vulnerabilities that may have been used in the wild. According to a security support document shared by Apple, there were kernel and WebKit vulnerabilities affecting all iPhones and iPads running iOS or iPadOS 14. The kernel vulnerability could allow ...
matte black macbook pro colorware

Apple Researching High-End Titanium MacBook Casings With Unique Textured Finish

Tuesday January 26, 2021 7:10 am PST by
Apple is researching the use of processed titanium with unique properties for future MacBooks, iPads, and iPhones, according to a newly-granted patent application. In a filing titled "Titanium parts having a blasted surface texture," granted by the U.S. Patent and Trademark Office and spotted by Patently Apple, Apple explains how various devices could adopt titanium casings with a...