Tim Cook on the Urgency of Solving Problems, Unpredictability of Apple, and Industry Disruption

tim cook time photoFollowing yesterday's announcement that Apple CEO Tim Cook had been named to the shortlist for TIME's annual Person of the Year feature, the magazine has published a lengthy profile of Cook today covering his runner-up status.

Much of the information in the profile has been discussed in other settings, but it offers a good overview of Cook and his time at Apple. The piece also offers a few fresh quotes from Cook about his perspective and his role in leading Apple. The report touches on Cook's combination of calm demeanor and intense focus, noting that he can just as easily lighten the mood with his manner as light fires under others to spur them to action.

Like Jobs, Cook suffers fools neither gladly nor in any other way (except when he has to, i.e., when talking to journalists). Behind the scenes, that measured calm can — if the legends are true — become a merciless coldness that roots out confusion and incompetence. “I’ve always felt that a part of leadership is conveying a sense of urgency in dealing with key issues,” he says. “Apple operates at an extreme pace, and my experience has been that key issues rarely get smaller on their own.”

Cook also addresses some of the uncertainty that has surrounded Apple in recent months, from a stock price weighed down by assorted factors to the Apple Maps situation to fears that Apple is losing ground to competitors in the mobile industry:

None of this appears to ruffle Cook particularly. “I’ve worked at Apple for 15 years,” he says, “so Apple’s not foreign to me. I don’t mean to sound like it’s all a predictable ride. It’s unpredictable. But it’s always been unpredictable.” He hasn’t altered his personal style any. He remains, like all great Apple products, a paradoxical combination of open and closed, polished and user-friendly but also sealed up tight against anybody who’s curious about what’s inside. You know there are reams of code churning away down there, just below the surface, but you’ll never know exactly what’s going on.

TIME notes that Cook has yet to truly be tested in terms of bringing innovative products to the market, with much of Apple's massive slate of 2012 product releases having already been in the works before Cook took full control of Apple and the company yet to enter a new market under his watch. But Cook acknowledges that he intends to continue the Apple tradition of entering markets with the full intention of disrupting the status quo.

[T]he test for Cook will be to seek out a new category that’s vulnerable to disruption and disrupt the hell out of it.

I ask Cook if he would do that — if that would continue to be Apple’s modus operandi going forward. He smiles, seductively as always, and says, “Yes. Yes. Most definitely.” When that happens, that’s when Cook will show his hand, and we’ll get a look below the surface.

Television has of course been rumored to be the next industry where Apple hopes to make a major impact, but progress has reportedly been slow as it seeks to reach content deals that will allow the company to offer the bundle of hardware and services it needs to make its desired impact. Apple has long dabbled in television through the iTunes Store and the Apple TV, with Apple executives repeatedly referring to the current set-top box as a "hobby" that the company would "keep pulling the string" on. In recent months, television appears to have been a bigger focus for Apple with Cook referring to it several times as an area of "intense interest" for Apple.

(Photo by Marco Grob for TIME)

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Neutral)

Top Rated Comments

Mr-Stabby Avatar
119 months ago
Was that picture of him taken just after a house fire?
Score: 20 Votes (Like | Disagree)
burnside Avatar
119 months ago
"Thanks to Google Maps, I was able to make it to the interview in time."

Tim
Score: 9 Votes (Like | Disagree)
Constable Odo Avatar
119 months ago
No, it was taken after a BBQ fire

His name is Tim Cook. So, they cooked Tim.:D
Score: 7 Votes (Like | Disagree)
GeekLawyer Avatar
119 months ago
Truly one of the most interesting people in the news this year. I could have seen Time naming him with the top honor.
Score: 6 Votes (Like | Disagree)
Banyan Bruce Avatar
119 months ago
Get the price right this time.

Many of my students are very keen to get iPad Minis but the price is simply killing them, so they are going for cheaper Samsung tabs instead. There is a real feel of recession and bout of belt tightening going on in the UK this Christmas and with future reductions in ICT spending due next year, Apple needs to consider price because value is a perceived metric tempered by the real ability to pay. :(

Apple needs to get the price point right...these kid's and their parents don't, and can't afford to, buy tablets every year and as MS discovered if you catch them early then they stick with what they know rather than change. No matter how good the alternative is, the other option has got to become onerous before they'll consider change. That's why MS office is so entrenched and Pages et al is still a very distant second in the real world. Don't blow it, Apple
Score: 5 Votes (Like | Disagree)
nuckinfutz Avatar
119 months ago
Passion

It is hard to see what Tim is passionate about that will directly influence the company.

I love the saying "Where technology intersects art"

That's the Job version of Apple but where does this new Tim version of Apple go?

I think the over-arching goal should continue to be "a computing platform/ecosystem for the rest of us". Apple has always done well when they've worked diligently on making things simple yet powerful with a nod toward minimalism.

There are plenty of markets that need to be revamped.

Energy - People should start thinking about clean energy and energy efficiency. Apple could do some wonderful things where with automation and more.

Security - Facetime could evolve into a more comprehensive surveillance tool. Cameras are big right now and with smartphones keeping us in touch with what's going out outside of our sphere cameras are the key visual component.

Networking - I believe that central storage is vital for the next phase of digital media. I don't want to worry about iDevice storage and that means leveraging the cloud and local storage effectively

Education - iBooks Author is fantastic. I'd like to see Apple step up again and try to make a dent in the Education Universe.
Score: 5 Votes (Like | Disagree)

Popular Stories

Upcoming Products 2022 Feature

Gurman: Apple Preparing 'Widest Array of New Hardware Products in Its History' for Fall

Sunday January 23, 2022 10:32 am PST by
Apple is working on a number of new products that are set to launch this fall, and Bloomberg's Mark Gurman says that it will be "the widest array" of new devices that Apple has introduced in its history. In his latest "Power On" newsletter, Gurman explains that Apple is working on four new flagship iPhones (iPhone 14, iPhone 14 Max, iPhone 14 Pro, and iPhone 14 Pro Max), an updated low-end Ma...
macbook pro 14 16 2021

Three Months After Launch, Apple Still Struggling to Meet Demand for Redesigned 14-Inch and 16-Inch MacBook Pro

Monday January 24, 2022 7:12 am PST by
Three months after their launch, the 14-inch and 16-inch MacBook Pros continue to experience high demand and seemingly short supply, with shipping dates for both models stretching into multiple weeks in several of Apple's key markets. In the United States, the baseline 14-inch MacBook Pro with the M1 Pro chip is estimated to ship in three to four weeks, promising an arrival by at least...
General Dropbox Feature

macOS 12.3 Will Include Cloud Storage Changes Affecting Dropbox and OneDrive

Tuesday January 25, 2022 3:31 pm PST by
Dropbox today announced that users who update to macOS 12.3 once that software version becomes available may temporarily encounter issues with opening online-only files in some third-party apps on their Mac. In a support document and an email to customers, Dropbox said it is actively working on full support for online-only files on macOS 12.3 and will begin rolling out an updated version of...
Questionable Design Decisions

Apple's Most Questionable Design Decisions in Recent Memory

Sunday January 23, 2022 2:59 am PST by
Apple has always emphasized the depth of thought that goes into the design of its products. In the foreword to Designed by Apple in California, a photo book released by the company in 2016, Jony Ive explains how Apple strives "to define objects that appear effortless" and "so simple, coherent and inevitable that there could be no rational alternative." But every once in a while even Apple...
Apple Watch Red Yellow Green Feature 1

Apple Launches Black Unity Braided Solo Loop With 'Unity Lights' Watch Face

Wednesday January 26, 2022 6:05 am PST by
Apple today announced the Black Unity Braided Solo Loop for the Apple Watch, as well as a new downloadable watch face, to celebrate Black History Month. Following the launch of the limited edition Black Unity Apple Watch Series 6 and Sport Band in 2021, Apple today launched the Black Unity Braided Solo Loop as part of its celebrations for Black History Month this year.Apple is launching a...
att gigabit internet

AT&T Bringing $180/Month 5-Gigabit Internet to 70 Cities

Monday January 24, 2022 9:20 am PST by
AT&T today announced the launch of upgraded AT&T Fiber plans, which support speeds of up to 5 Gigabits for some customers. There are two separate plans, one "2 GIG" plan and one "5 GIG" plan, available to new and existing AT&T Fiber subscribers. According to AT&T, the new plans are available to nearly 5.2 million customers across 70 metro areas including Los Angeles, Atlanta, Chicago, San...
intel vs m1 max chip purple

Benchmarks Confirm Intel's Latest Core i9 Chip Outperforms Apple's M1 Max With Several Caveats

Wednesday January 26, 2022 8:56 am PST by
Benchmark results have started to surface for MSI's new GE76 Raider, one of the first laptops to be powered by Intel's new 12th-generation Core i9 processor. Intel previously said that its new high-end Core i9 processor is faster than Apple's M1 Max chip in the 16-inch MacBook Pro and, as noted by Macworld, early Geekbench 5 results do appear to confirm this claim, but there are several...
ios 15

Apple Releases iOS 15.3 and iPadOS 15.3 With Fix for Safari Bug That Leaks Browsing Activity

Wednesday January 26, 2022 10:00 am PST by
Apple today released iOS 15.3 and iPadOS 15.3, the third major updates to the iOS and iPadOS 15 operating systems that were released in September 2021. iOS and iPadOS 15.3 come almost two weeks after the release of iOS and iPadOS 15.2.1, minor bug fix updates. The iOS 15.3 and iPadOS 15.3 updates can be downloaded for free and the software is available on all eligible devices over-the-air in ...