Apple Notifies iMac Owners of Expanded Seagate Hard Drive Recall

Seagate...gate....

Don't believe the website when it tells you that you don't have a Seagate HD

I put the serial number for my iMac purchased June 2011 in on the webpage for the replacement program, and it came back saying that I didn't have a Seagate HD (as previously noted by the8thark). I went into the System Information (Click the Apple at top left > About This Mac > More Information > System Report > Hardware > Serial-ATA) and found that I have a model number ST31000528AS in my iMac, which is in fact a Seagate 1TB HD (again, noted by the8thark, http://www.newegg.com/Product/Product.aspx?Item=N82E16822148433). Given the discrepancy, I call Apple to discuss the matter.

I talk to an Advisor and Sr. Advisor that both said the records show I have a Western Digital drive in my iMac. I insisted that it was a Seagate, and sent them a screenshot of my System Information window. Long story short, they are replacing my HD.

If you are in the same situation, call Apple and reference case number 361827989 as to why they should replace yours too!

Apple unlawful activity

After mine crashed regularly and overheated, I arranged two calls with their paid telephone department £30 service calls to resolve the issue. After that didn't work I took it into the store which is in a different city. They said after a clean install of the operating system it should work. It didn't so I went back to the store.

I noticed that they tried to recreate the same conditions which was usually file transfers from external hardrives however they used usb with only small amounts of data transfer. When I said they should use a bigger drive the iMac became too hot to touch and crashed. They said I would need a new drive putting in at cost. I said I was in UK Warranty.

The Head Genius said that Apple only offer a year warranty. I showed in the sales of goods act which permits up to five and the EU law which clearly states two. He adamantly refused. That day I saw lots of customers in store paying for clear manufacturing faults despite their products still being in warranty.

http://www.pcworld.com/article/255851/italian_court_upholds_apple_warranty_fine.html

I initiated a small claims. The store manager called me and said I was wrong that they had a right to charge. I continued the legal action at a cost of £94 for court application.

17 threatening calls from apple and they then offered a "goodwill replacement". I refused as its not goodwill its a legal requirement for them to repair and as they have refused on 3 occasions I wanted a refund additionally this goodwill would not renew the warranty or cover the legal expense.

Later after they had called another 10+ times they offered a replacement again under the term goodwill.

They had their defence struck, but applied for it to be reinstated. Their defence is they don't have to repair and offered a goodwill gesture (yet no offer to cover court fees). Today I get a default apple letter saying the drives are faulty and offer to replace so their defence of were not under a warranty to repair is humorous.

So they wait as long for customers to pay for their faults, allow hazardous computers to leave the store and fraudulently misinform or refuse customers their legal rights.

Can't wait to see how they defend their actions now. Will keep everyone informed. I only wish big corporations were aggressively fined for defrauding customers and wasting court and customer time.

AJ

Have been told that due to Apple not contacting me before 12th April, the repair that Apple determined was needed on my I Mac will not be done.They must have my e mail address, so why not contact me before repair expiry date. Is this so they hope you don't find out about it on an Apple support page http://www.apple.com/support/imac-harddrive/
My serial number matches the eligibility for the programme.My hard drives failed over a month ago, but only through searching using another computer did I know that it could have been repaired before it failed.WHY WAS I NOT CONTACTED !!!

If they didn't want you to find it - it wouldn't be there in the first place! The fact that they have your email address on file doesn't matter - the email will only go to the email address to which the product is registered - is that correct?

The info has been out there for long enough.

Have been told that due to Apple not contacting me before 12th April, the repair that Apple determined was needed on my I Mac will not be done.They must have my e mail address, so why not contact me before repair expiry date. Is this so they hope you don't find out about it on an Apple support page http://www.apple.com/support/imac-harddrive/
My serial number matches the eligibility for the programme.My hard drives failed over a month ago, but only through searching using another computer did I know that it could have been repaired before it failed.WHY WAS I NOT CONTACTED !!!

How is it Apple's fault that you were negligent in checking whether your computer qualified for it? once again we have people not taking personal responsibility.

yep, I just picked up my iMac today. I was told the HD was send back to the warehouse and would be destroyed.

They destroyed mine too. I didn't even hear about this recall until after my drive crashed. Thankfully, this time, I finally had everything backed up.