Best Buy to Offer 30-Day Return and Price Match on All Items

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Best Buy will extend its return policy from 14 days to 30 days, beginning next week according to TUAW.


The change applies to all products, including the iPhone, iPad, Apple TV and Macintosh purchases. The Apple Retail Store return policy is officially 14 days, but the company will occasionally "surprise and delight" customers by honoring longer return policies in some instances. Both Best Buy and Apple eliminated the 10% restocking fees on returned items last year.

The change goes into effect at all Best Buy locations on Sunday, March 4.

Top Rated Comments

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113 months ago
These guys are really excited about the new return policy for some reason:

Score: 4 Votes (Like | Disagree)
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113 months ago

IDK about price matching, but I do love their return policy.

Tear open a box for an iPhone accessory, try it out, determine you hate it next week, return it and no questions are asked.

I'm actually probably going to do that for a few Mac accessories... go in, buy them, make sure Battery Status works with them (so I can safely claim they're supported,) return them, and... yeah, I'll basically get to test everything without paying a cent (apart from on gas for the trip to pick up and return the items... that'll amount to about $3.)


God I hate people this like this. This is why we can't have nice things.
Score: 1 Votes (Like | Disagree)
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113 months ago

Best Buy will find anyway they can to weasel out of price matches.

Best Buy even works with certain companies to produce best buy only "models"

I use quotes as they are identical just the model number changed to avoid price matching. Head to company website and they all direct to the same product.

Most large retailers that sell computers do this. Normally the model number is one number or letter different. Office Max, Office Depot, HH Gregg are a few that do this also. The computer manufactures will cycle through the "different" models and allow them to go on sale at a particular store. For example, on sale at Best Buy one week, on sale at Office Depot the week after that, and so on. Reason Best Buy doesn't usually price match on those even though they are the same (and probably on sale at another store), is because the store that has it on sale is probably getting a kickback from the manufacture that particular week. Best Buy would rather not discount their model until it officially goes on sale and its their turn to receive the kickback from the manufacture.

Even though I understand why they do this, I always thought it was stupid and shady. When I worked at Best Buy, I still price matched (or at least matched the sale half-way) even the model number wasn't exactly indentical.

But yeah, Best Buy isn't the only company that does this crap.

They probably link it to your credit card.

They do. Your entire purchase history can be looked up from your credit card, phone number, or any number of other info.
Score: 1 Votes (Like | Disagree)
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113 months ago
MR, who are you quoting when you say "'surprise and delight'" in quotes?
Score: 1 Votes (Like | Disagree)
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113 months ago

That's interesting. Although if they're going to track your returns by your driver's license, wouldn't they also need to look at your driver's license whenever you buy something, to get a full picture of how often you return stuff vs. how often you buy stuff? And if they're going to ban you from buying at their store, wouldn't they also need to look at your driver's license when you try to buy something?


They probably link it to your credit card.
Score: 1 Votes (Like | Disagree)
Avatar
113 months ago
Best Buy will find anyway they can to weasel out of price matches.

Best Buy even works with certain companies to produce best buy only "models"

I use quotes as they are identical just the model number changed to avoid price matching. Head to company website and they all direct to the same product.
Score: 1 Votes (Like | Disagree)

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