Apple Says iOS 8.0.2 Update is in the Works, Directs Users to Reinstall iOS 8

Earlier today, Apple released iOS 8.0.1, which ended up disabling cellular service and Touch ID on many iPhone 6 and 6 Plus devices. Apple said that it was investigating the issue this afternoon, and it has now released a support document confirming that an iOS 8.0.2 update is in the works with a fix.

In addition to announcing the upcoming update, the document also points users towards an interim fix involving reinstalling iOS 8 via iTunes.

noservice
The document offers the same advice Apple support representatives have been giving to customers since the issue first surfaced, directing users to download iOS 8 and reinstall it on their devices using iTunes. Apple's specific steps are as follows:

Follow these steps to reinstall iOS 8.0.

1. Make sure that you're using the latest version of iTunes.

2. Connect your iPhone to iTunes.

3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won't restore to earlier versions, including iOS 8.0.

4. Download the file below that corresponds to your device:
- iPhone 6
- iPhone 6 Plus

5. Select the file you just downloaded by doing one of these in iTunes:
- Mac: Press the Option key and click Check for Update.
- Windows: Press the Shift key and click Check for Update.

6. Press Update to install iOS 8 on your iPhone.

The Health app won't work in iOS 8 after these steps. It will be fixed in our upcoming iOS 8.0.2 software update.

Apple has pulled the iOS 8.0.1 over-the-air update, but the software was available to customers for approximately an hour and fifteen minutes, leaving many users with broken devices. According to the Apple, iOS 8.0.2 is already in the works with a fix and will be ready "in the next few days."

iOS 8.0.1 originally fixed a significant HealthKit bug that popped up just ahead of the public release of iOS 8. Apple pulled all HealthKit enabled apps from the App Store due to the issue, and iOS 8.0.1 fixed the original bug, allowing the apps to be redistributed. The update also included fixes for third-party keyboards, Reachability, Photo Library, SMS/MMS messages, and more.

Related Forum: iOS 8

Popular Stories

AirPods Pro 3 Heart Rate Tracking Feature

AirPods Pro 3 Expected to Launch This Year With Key New Feature

Sunday August 24, 2025 7:16 am PDT by
Bloomberg's Mark Gurman expects Apple to release new AirPods Pro this year, and he said the earbuds will have a key new feature: heart rate monitoring. From his Power On newsletter today, with emphasis added:As for Apple's other devices, there's a lot in the fall pipeline — though many of the new products are only incremental upgrades. There will be Apple Watch updates, faster Vision...
iPhone 17 Pro on Desk Centered 1

iPhone 17 Pro Coming Soon With These 12 New Features

Sunday August 24, 2025 6:00 am PDT by
Apple's iPhone 17 Pro and iPhone 17 Pro Max should be unveiled in a few more weeks, and there are plenty of rumors about the devices. In his Power On newsletter today, Bloomberg's Mark Gurman corroborated a rumor that iPhone 17 Pro models will be "available in an orange color." Below, we recap key changes rumored for the iPhone 17 Pro models: Aluminum frame: iPhone 17 Pro models are...
iPhone 17 Air Thumb 2 Blue Electric Boogaloo

Apple Has Reportedly Considered Releasing iPhone 17 Air Bumper Case

Sunday August 24, 2025 12:40 pm PDT by
Apple has "considered" releasing a bumper case for the upcoming iPhone 17 Air, according to Bloomberg's Mark Gurman. Similar to the bumper case that Apple introduced for the iPhone 4 in 2010, Gurman said the iPhone 17 Air version of the case would cover the edges of the device, but not the back of it. Those bumper cases were made of rubber. Given that the iPhone 17 Air is expected to have ...
Alleged iPhone 17 Pro Antenna Design

Two All-New iPhone 17 Colors Seemingly Confirmed

Monday August 25, 2025 4:22 am PDT by
Apple will offer the upcoming iPhone 17 Pro and iPhone 17 Pro Max in a new orange color, according to Bloomberg's Mark Gurman. Gurman made the claim in the latest edition of his Power On newsletter, adding that the new iPhone 17 Air – replacing the iPhone 16 Plus – will come in a new light blue color. We've heard multiple rumors about a new iPhone 17 Pro color being a shade of orange. The ...
Apple Watch Ultra 2 Complications

Apple Watch Ultra 3 Just Weeks Away: Eight Reasons to Upgrade

Wednesday August 20, 2025 6:44 am PDT by
We're only weeks away from Apple's annual iPhone event – rumored to take place on September 9 – and along with the new iPhone 17 series, we're going to get a new version of the Apple Watch Ultra for the first time since 2023. By the time the Ultra 3 is unveiled, it will have been two years since the previous model arrived. The intervening period has left plenty of room for enhancements,...
maxresdefault

The MacRumors Show: Apple Watch Series 11 and Ultra 3 or Wait for Next Year?

Friday August 22, 2025 9:15 am PDT by
On this week's episode of The MacRumors Show, we talk through what to expect from the Apple Watch SE 3, Series 11, and Ultra 3, and whether it's worth holding off on an upgrade until next year. Subscribe to The MacRumors Show YouTube channel for more videos The third-generation Apple Watch SE is rumored to feature a larger display (perhaps like the Apple Watch Series 7), the S11 chip, and...

Top Rated Comments

NOV Avatar
143 months ago
lousy quality management.
Score: 67 Votes (Like | Disagree)
penajmz Avatar
143 months ago
"Next few days" is way too long for somebody to be without a phone.
Score: 34 Votes (Like | Disagree)
superbad Avatar
143 months ago
Wow. Redirecting your users to downgrade and having to install iTunes. I've done it already but this is just one big cluster****. I HOPE heads rolled for this one. There's just no excuse.
Score: 28 Votes (Like | Disagree)
BeyondtheTech Avatar
143 months ago
This internal letter from Tim Cook was recently leaked:

Remember that 3-day paid holiday extension I gave you earlier this morning for doing such a great job with both the iPhone 6 and iOS 8? Yeah, well, you can now suck it. Fix this s***.

- Tim
Score: 22 Votes (Like | Disagree)
Glassed Silver Avatar
143 months ago
Hmm, while they're at it they can add camera roll again, please.

I'd like a clear separation of all those thousands of photos synced to my iPad via iTunes and the few I take on iPad and the Photo Stream that just happens to be all thrown into a Recent album and that's it. (Sorry, Moments isn't cutting it for what it's supposed to be and not for narrowing down by criteria of where the photo is coming from/is stored)


Good Lord...

Glassed Silver:mac
Score: 21 Votes (Like | Disagree)
nutmac Avatar
143 months ago
How about a simple apology in the support document?
Score: 20 Votes (Like | Disagree)