Apple Now Preventing Updates and Reinstallation of Refunded Apps

Saturday May 24, 2014 5:17 PM PDT by Arnold Kim
Michael Simmons of Flexibits noted earlier today that the App Store no longer allows customers to reinstall or update refunded App Store apps.

refund
An error message now notifies users when they try:
Update Unavailable with This Apple ID

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded and cancelled.
While Apple has never had an automatic way to get refunds for apps, Apple does allow users to "Report a Problem" on their purchases and options include ways to get a refund.

In the past, customers were allowed to continue updating and reinstalling apps even if they were given a refund on the price of the app. This new functionality has also been extended to the Mac App Store.

Top Rated Comments

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Posted: 23 weeks ago
That's reasonable. I don't see how anybody can have an issue with this.
Rating: 49 Votes
Posted: 23 weeks ago
Strange this wasn't already the case.
Rating: 28 Votes
Posted: 23 weeks ago
Should be a no-brainer
Rating: 13 Votes
Posted: 23 weeks ago
No reason to object to this.
Rating: 8 Votes
Posted: 23 weeks ago
I’m sure _some_ people will squawk about this. I suspect they’ll be the same folks I see who eat the entire meal first, then complain and ask for their money back :D
Rating: 8 Votes
Posted: 23 weeks ago
The problem is not that your refunded apps won't get updated. The problem is if you ever change your mind and want to buy that app again you cannot. You will get this error upon trying to repurchase. I've been going back and forth with Apple about this for a couple weeks now. A few months back I requested a refund on an app that crashed continuously. Months later the dev fixed the issue and I decided to legitimately purchase the app again. Nope. Get this message. So, this is the issue.
Rating: 6 Votes
Posted: 23 weeks ago

That's reasonable. I don't see how anybody can have an issue with this.



Agree. People that are dishonest make these things happen.
Rating: 5 Votes
Posted: 23 weeks ago

I hope those that got refunds from FCP X are banned from using any Apple product related to video in the future, I bought FCP X at the time it came out, and I was one of those wanting a refund, I stuck with it, did my time, and now I cannot see a better product than FCP X....


What? So you're saying if I buy an app which is poor and buggy and get a legitimate refund for it, I should then for some reason be 'punished' by not being allowed to buy that app in the future if it gets improved, and also any apps like it by the same publisher. Instead I should stick with the app in the blind faith that one day it will be fixed and work as it should?

So let's imagine I buy a new iPhone 6 at release and it turns out the first batch have a major firmware problem and call quality is awful. I return my new iPhone and get a refund. Are you saying I should now never be allowed to buy an iPhone again?
Rating: 4 Votes
Posted: 23 weeks ago

That's reasonable. I don't see how anybody can have an issue with this.


No it's not reasonable. It's flawed. Needs to be re-thought.


I bought Twitterrific 5. I tried to install it on my 4th Generation iPod Touch. But turns out the app runs on iOS 7 device only. So, I asked for refund.

Because of this You can't download Twitterrific even if it's free. :apple: Logic

:mad::mad::mad:
Rating: 4 Votes
Posted: 23 weeks ago
Ugh. Why is this so hard to implement?

If a refund is granted, just remove the app from the person's purchasing history. Done.

They can't update anymore. They can buy it again if they want.

Instead it looks like they wrote EXTRA code to handle refunds and put a block on updating OR repurchasing the app if a refund was granted. WTF? C'mon Apple, you're smarter than this.
Rating: 4 Votes

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