A trio of Apple customers this month filed a class action lawsuit against Apple, accusing the Cupertino company of violating California consumer protection laws and false advertising for continuing to sell AirPods Pro models that had ongoing issues with crackling or static sounds.
A few months after the AirPods Pro came out in October 2019, buyers began to complain about crackling, rattling, popping, and static-like noises affecting the AirPods Pro. The sound seemed to show up when something caused an earbud to move or vibrate, such as walking or running.
Apple tried to fix the problem with software updates, but the company ultimately launched an AirPods Pro repair program in October 2020. Customers with affected AirPods Pro were able to bring them to Apple for a fix or a replacement, but unfortunately, many customers found that their replacement AirPods Pro also suffered from the same issue.
As a result, Apple is now facing a class action lawsuit, with the plaintiffs requesting "relief" due to the defective nature of the AirPods Pro. The complaint says that customers would not have purchased the AirPods Pro or would have paid less had Apple made the flaw clear.
Apple is also being accused of false advertising for highlighting features like "superior sound quality" and "pure, incredibly clear sound" when knowing there was an issue with crackling and static.
The court will need to decide if the arguments made here hold up, and whether the case deserves class action certification.
Wednesday December 11, 2024 5:23 am PST by Joe Rossignol
Apple has announced that iOS 18.2, iPadOS 18.2, and macOS Sequoia 15.2 will be released today following more than six weeks of beta testing.
For the iPhone 15 Pro and iPhone 16 models, the update introduces additional Apple Intelligence features, including Genmoji for creating custom emoji, Image Playground and Image Wand for generating images, and ChatGPT integration for Siri. There is also ...
Thursday December 12, 2024 4:36 am PST by Tim Hardwick
Next year's iPhone 17 Pro models will reportedly feature a major redesign, specifically centering around changes to the rear camera module, and now new supply chain information appears to confirm the striking change, according to a Chinese leaker.
iPhone 17 Pro concept render
Late last month, The Information's Wayne Ma claimed that the rear of the iPhone 17 Pro and iPhone 17 Pro...
Developers now have access to cloud-based M4 and M4 Pro Mac mini units via MacWeb, a Silicon Valley-based provider of cloud services.
The company has launched three configurations of the new Mac mini, powered by Apple's M4 and M4 Pro chips. Developers and IT teams can rent these machines for tasks ranging from basic development to advanced artificial intelligence modeling, providing an...
Wednesday December 11, 2024 10:02 am PST by Juli Clover
Apple today released macOS Sequoia 15.2, the second update to the macOS Sequoia operating system that was released in September. macOS Sequoia 15.2 comes over a month after the release of macOS Sequoia 15.1.
Mac users can download the macOS Sequoia update through the Software Update section of System Settings.
macOS Sequoia 15.2 adds Image Playground, an app that lets you create...
Thursday December 12, 2024 10:39 am PST by Juli Clover
Apple plans to refresh both the Apple TV and the HomePod mini in 2025 as part of a major push into refreshing its smart home product offerings, reports Bloomberg's Mark Gurman.
In a report on an upcoming Apple-designed Bluetooth and Wi-Fi chip, Gurman says that the chip will be introduced in a new Apple TV and HomePod mini that are "scheduled" for 2025. While there is no exact timeline...
Wednesday December 11, 2024 10:54 am PST by Juli Clover
Apple today made a mistake with its macOS Sequoia 15.2 update, releasing the software for two Macs that have yet to be launched. There is a software file for "Mac16,12" and "Mac16,13," which are upcoming MacBook Air models.
The leaked software references the "MacBook Air (13-inch, M4, 2025)" and the "MacBook Air (15-inch, M4, 2025)," confirming that new M4 MacBook Air models are in...
Wednesday December 11, 2024 10:03 am PST by Juli Clover
Apple today released iOS 18.2 and iPadOS 18.2, the second major updates to the iOS 18 and iPadOS 18 updates that came out in September. The new updates come over a month after Apple released iOS 18.1 and iPadOS 18.1.
Subscribe to the MacRumors YouTube channel for more videos.
The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General >...
Have the same problem.. hope they win it so we can exchange it Edit: and ANC stopped working like 6months ago.. only works if I fiddle when in ear, using them without ANC.. tried cleaning them ofcourse
Sign me up. I had to pay out of pocket to replace mine before the repair program existed, and the replacements still developed the issue. I refuse to buy or recommend any "Pro" audio products from this company because of this.
They should be sued over the statements of “pure, incredibly clear” sound which is factually incorrect
How can lossy compressed sound be more pure than sound which has not been lossy compressed? It is very un-pure compared to the audio from the headphone jack they robbed us of
My replacements eventually did this again and I was basically forced to upgrade to the Pro 2's. I've been loving them (volume on the stem, better quality all around) but I'm mad my old ones basically got turned into e-waste.
A tip for anybody suffering from this issue, turning all the noise cancelling/transparency modes off makes them usable without driving you insane. But you're turning off some of the main reasons you bought the headphones in the first place.
