Apple Provides Advice to AirPods Pro Users Experiencing Noise Cancellation or Crackling Sound Issues

In recent months, some AirPods Pro users have been complaining about reduced noise cancellation and crackling or static sounds, particularly since the release of firmware version 2B588 for the earphones in November.

AirPods PRo isolated
As noted by 9to5Mac, Apple has now addressed these potential issues. in two support documents, providing affected users with troubleshooting advice.

For users experiencing noise cancellation issues, Apple first says to make sure that you have the latest software installed on your connected iPhone, iPad, iPod touch, or Mac. Apple has also just released a new firmware version 2D15 for the AirPods Pro, which should automatically install after the earphones are connected to an Apple device for a short period.

Next, Apple says to place both AirPods Pro in your ears and perform the obvious step of making sure that Active Noise Cancellation is turned on.

If noise cancellation still isn't working as expected, Apple says to clean the mesh located on the top of your AirPods Pro, noting that sometimes noise cancellation can be affected if debris or earwax builds up in the area highlighted below. In particular, Apple says this buildup could result in a loss of bass sound or an increase in ambient noise.

airpods pro mesh top callout
As for crackling or static sounds, Apple again says to make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac, and to ensure that there are no wireless interference or obstructions between you and your device. Apple also recommends listening to audio from a different app to see if a particular app causes the issue.

If all else fails, Apple says to contact its support representatives.

Since the release of firmware version 2D15 yesterday, there has been mixed feedback about noise cancellation, with some users noticing an improvement, some noticing no change, and some noticing further degradation.

Related Roundup: AirPods Pro
Buyer's Guide: AirPods Pro (Neutral)
Related Forum: AirPods

Top Rated Comments

supergt Avatar
27 months ago
The mid November firmware update (2B584 to 2B588) permanently reduced the ANC performance. The subsequent updates have done nothing to improve this. Extremely disappointing and the support document is bs.
Score: 11 Votes (Like | Disagree)
nfl46 Avatar
27 months ago
Three different Twitter responses. Someone is lying. Lol.
Score: 11 Votes (Like | Disagree)
WannaGoMac Avatar
27 months ago
Just goes to show a) Most people have no idea what they are talking about with audio b) People listen with their eyes more than their ears.
Score: 11 Votes (Like | Disagree)
OneMike Avatar
27 months ago
I personally don’t notice an improvement with the latest firmware. Noise cancellation definitely doesn’t work as good as it did when I first purchased them though.
Score: 9 Votes (Like | Disagree)
ijordano Avatar
27 months ago
The amount of people who come into the Genius Bar complaining about noise issues and hand me AirPods CAKED in wax is honestly shocking. So many people think their sound has gotten quieter and haven't realised they've just got nasty ears
Score: 8 Votes (Like | Disagree)
Jbusick7944 Avatar
27 months ago

Just goes to show a) Most people have no idea what they are talking about with audio b) People listen with their eyes more than their ears.
Yep, and there's probably a lot of placebo-type response in what people are trying to listen for.
Score: 5 Votes (Like | Disagree)

Popular Stories

apple ar headset concept 1

Apple's Headset Said to Feature 14 Cameras Enabling Lifelike Avatars, Jony Ive Has Remained Involved With Design

Friday May 20, 2022 6:50 am PDT by
Earlier this week, The Information's Wayne Ma outlined struggles that Apple has faced during the development of its long-rumored AR/VR headset. Now, in a follow-up report, he has shared several additional details about the wearable device. Apple headset render created by Ian Zelbo based on The Information reporting For starters, one of the headset's marquee features is said to be lifelike...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
sony headphones 1

Sony's New WH-1000XM5 Headphones vs. Apple's AirPods Max

Friday May 20, 2022 12:18 pm PDT by
Sony this week came out with an updated version of its popular over-ear noise canceling headphones, so we picked up a pair to compare them to the AirPods Max to see which headphones are better and whether it's worth buying the $400 WH-1000XM5 from Sony over Apple's $549 AirPods Max. Subscribe to the MacRumors YouTube channel for more videos. First of all, the AirPods Max win out when it comes ...
studio display 3

Apple's Rumored 27-Inch Mini-LED Display Now Said to Launch in October

Friday May 20, 2022 8:07 am PDT by
Apple now plans to release a new 27-inch display with mini-LED backlighting in October due to the Shanghai lockdown, which has resulted in production of the display being delayed, according to display industry consultant Ross Young. In a tweet, Young said Apple is in the process of moving production of the display from Quanta Computer to a different supplier and/or location, resulting in a...
HomePodandMini feature green

Kuo: Apple to Release New HomePod in Late 2022 or Early 2023

Friday May 20, 2022 8:55 am PDT by
Apple is working on an updated version of the HomePod that could come in the fourth quarter of 2022 or the first quarter of 2023, according to Apple analyst Ming-Chi Kuo. Kuo says that there "may not be much innovation in hardware design" for the new HomePod, and there is no word on what size the device will be and if it will be a HomePod mini successor or a larger speaker. Apple would ...
airtag purple

Best Apple Deals of the Week: Save on AirTag, AirPods 3, and iPads

Friday May 20, 2022 8:01 am PDT by
Solid markdowns on the AirTag, AirPods 3, and a few iPad models were introduced this week, and below you'll find all of the best deals of the past few days that are still available to purchase. AirTag Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. What's the...