Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.
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Faulty AirPods exhibit the following problems, according to Apple:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Affected AirPods were manufactured before October 2020, and those who have AirPods experiencing issues can take them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.
The program applies only to the AirPods Pro and not other AirPods models. It covers AirPods Pro for two years after the first retail sale of the unit.
AirPods Pro users have been complaining about issues with crackling/popping sounds during movement and problems with Active Noise Cancellation for months now. Affected users see the crackling or popping sound appear over time, and it appears to occur when something causes the earbud to move or vibrate.
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Woot today reintroduced its popular sale on Apple's AirPods Pro, marking down the headphones to $189.99, from $249.00. Woot's sale has been the most consistent around online this year, and is currently beating prices seen at Amazon and other retailers.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment,...
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Pictured: AirPods 2 (left) and AirPods Pro Apple's shipments for AirPods Pro have been growing steadily since its launch in October 2019, likely to equal those of AirPods 2 by the end of 2020, an...
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Taiwanese supplier ASE Technology has started production of optical sensors for next-generation AirPods slated to launch in the third quarter of 2021, according to industry sources cited in a paywalled DigiTimes story preview today.
The full report has yet to be published, so there are no further details at this time, but the timeframe lines up with information shared by Apple analyst...
Woot today has a solid discount on Apple's AirPods Pro, which are available for $189.99, down from $249.00. This is one of the lowest ongoing prices that we have tracked for the AirPods Pro, and they're beating Amazon's current sale by $7.
Note: MacRumors is an affiliate partner with Woot. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site...
Amazon is offering up to $52 in savings on Apple's AirPods, including the regular model and the AirPods Pro. If you're shopping for the AirPods Pro, you can get these for $197.00 on Amazon, down from $249.00.
Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.
This price is...
Leaker known as "DuanRui" has today shared images from Chinese site 52audio of what appears to be redesigned third-generation AirPods.
According to translated text that accompanied the images, the first image supposedly depicts a single "earphone shell" and the "charging cockpit shell." The earbud itself seems to be completely redesigned compared to the first and second-generation AirPods, ...
Apple is cutting production of its ultra-popular AirPods by around 25% to 30% due to a decrease in sales as a result of increased competition in the wireless earphone industry, according to a new report from Nikkei Asia.
According to the report, citing sources familiar with Apple's production plans, the tech giant now plans to produce only roughly 75 to 85 million units of AirPods for the...
With the AirPods 3 rumored to be launching as soon as this month, we've been seeing an increasing number of leaks showing off the design of the new earbuds. Renders were shared yesterday, and today, 52audio has published a series of images said to feature the third-generation AirPods.
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Top Rated Comments
So... all of them?
The point, which you missed obviously, is that Apple has essentially acknowledged that every one made up until very recently has been faulty. This is a big deal for headphones that cost as much as Air Pods Pro. Good for Apple for acknowledging the problem though. Better late than never. But seeing as I got mine replaced a couple months ago with zero argument I figure they knew it was an issue long ago.
According to me Apple does care for their customers more than 99% percent of the companies out there.