Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.
Faulty AirPods exhibit the following problems, according to Apple:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Affected AirPods were manufactured before October 2020, and those who have AirPods experiencing issues can take them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.
The program applies only to the AirPods Pro and not other AirPods models. It covers AirPods Pro for two years after the first retail sale of the unit.
AirPods Pro users have been complaining about issues with crackling/popping sounds during movement and problems with Active Noise Cancellation for months now. Affected users see the crackling or popping sound appear over time, and it appears to occur when something causes the earbud to move or vibrate.
Popular Stories
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
While the iPhone 16 Pro and iPhone 16 Pro Max are still around six months away from launching, there are already many rumors about the devices. Below, we have recapped new features and changes expected so far. These are some of the key changes rumored for the iPhone 16 Pro models as of March 2024:Larger displays: The iPhone 16 Pro and iPhone 16 Pro Max will be equipped with larger 6.3-inch...
In just four U.S. states, residents can add their driver's license or ID to the Apple Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports, businesses, and venues. Adoption of the feature has been slow since Apple first announced it in September 2021, with IDs in the Wallet app only available in Arizona,...
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
Apple acquired Canada-based company DarwinAI earlier this year to build out its AI team, reports Bloomberg. DarwinAI created AI technology for inspecting components during the manufacturing process, and it also had a focus on making smaller and more efficient AI systems. DarwinAI's website and social media accounts have been taken offline following Apple's purchase. Dozens of former DarwinAI ...
Apple registers many patents most of which never see the light of day as consumer products – officially, that is. One burgeoning knock-off merchant in China has apparently taken cues from an idea Apple had in 2021 for AirPods featuring a case with a built-in touchscreen display. Pictures and video shared on X (Twitter) by occasional leaker @lipilipsi show production units of counterfeit...
Apple will soon add 12 new languages to the virtual keyboard on the Vision Pro, based on code discovered by MacRumors. Right now, the Apple Vision Pro keyboard only supports English (US) and Emoji, which makes sense as it is limited to the United States. To bring the Vision Pro to new countries, Apple needs to add support for additional languages. The code indicates the following languages...
Apple's next-generation iPad Pro models are expected to be announced in a matter of weeks, so what can customers expect from the highly anticipated new machines? The 2022 iPad Pro was a minor update that added the M2 chip, Apple Pencil hover, and specification upgrades like Wi-Fi 6E and Bluetooth 5.3 connectivity. The iPad Pro as a whole has generally only seen relatively small updates in...
Top Rated Comments
So... all of them?
The point, which you missed obviously, is that Apple has essentially acknowledged that every one made up until very recently has been faulty. This is a big deal for headphones that cost as much as Air Pods Pro. Good for Apple for acknowledging the problem though. Better late than never. But seeing as I got mine replaced a couple months ago with zero argument I figure they knew it was an issue long ago.
According to me Apple does care for their customers more than 99% percent of the companies out there.