Apple Overhauls Support App With Updated Layout and Easier Access to Local Providers

Apple today updated its dedicated Support app that is designed to help Apple product owners get help with their iPhones, Macs, iPads, Apple Watches, and other accessories.

support app updates
According to Apple, the updated version of the app has a new layout to make it easier to view and manage calls, chats, and reservations, along with quicker access to the locations of nearby service providers.

What this means in practice is that Apple has added a navigation bar to the bottom of the app with "Support," "Locations," and "Activity" tabs. The Activity tab lists all of the support activity over the past 90 days, such as past and upcoming reservations and calls, while Locations shows you a list of service providers and options to schedule a repair.

The main Support tab continues to offer all of the same functionality that it did before, with options to manage subscriptions, check AppleCare coverage, and search for device advice.

In addition to the layout updates, Apple has also expanded Support app access to Vietnam and added Vietnamese as a supported language, with this change coming following the launch of the online Apple Store in Vietnam. Apple says the Apple Support app is available in 174 regions and 32 languages.

The Apple Support app is a free app that can be downloaded from the App Store. [Direct Link]

Popular Stories

6chatgpt mac app

5 Reasons to Use OpenAI's ChatGPT App for Mac

Thursday May 23, 2024 6:07 am PDT by
On May 13, OpenAI during its Spring Update announced that it would be releasing a desktop ChatGPT app for the Mac in the "coming weeks," and said that ahead of a wider launch it had started rolling out the app to some ChatGPT Plus subscribers. Subscribe to the MacRumors YouTube channel for more videos. After testing the app for a few days, we thought it was worth sharing some reasons why...
new best buy blue

Best Buy's Memorial Day Sale Has Record Low Prices on iPads, MacBooks, and Much More

Friday May 24, 2024 7:12 am PDT by
Best Buy today kicked off its Memorial Day weekend sale, and it has some of the best prices we've tracked in weeks on iPads and MacBooks. Specifically, you'll find record low prices on the 5th generation iPad Air, iPad mini 6, M2 MacBook Air, and M3 MacBook Pro. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may receive a small payment,...
macOS 15 Feature

macOS 15 System Settings to Get Design Overhaul

Thursday May 23, 2024 12:51 pm PDT by
With the macOS 15 update that is set to debut at WWDC in June, Apple plans to rearrange "menus and app UIs," according to a report from AppleInsider. The System Settings app, which was last updated with macOS Ventura, will get one of the biggest updates. With macOS Ventura, Apple renamed the System Preferences app to System Settings, introducing a design similar to the Settings app on the...
iPhone 16 Pro Max Generic Feature 2

5 Biggest Changes Rumored for iPhone 16 Pro Max

Tuesday May 21, 2024 7:29 am PDT by
Given Apple's rumored plan to add an all-new high-end tier to its iPhone 17 series in 2025, this could be the year for Apple to bring its boldest "Pro Max" model to the table — the kind of iPhone 16 upgrade that stands tall above its siblings, both figuratively and literally. If you have been holding out for the iPhone 16 Pro Max, here are five of the biggest changes rumored to be coming...

Top Rated Comments

svish Avatar
14 months ago
Looks like a good update for the app
Score: 1 Votes (Like | Disagree)
anshuvorty Avatar
14 months ago
Here is a conspiracy:

* Apple released this update for Apple Support now, ahead of WWDC, because they know/are planning for the headset to be sold to the public soon or around September.
* They have optimized the Apple Support app to make it easier for those users who purchase the headset to get help with it, faster, with fewer taps.

Thoughts?
Score: 1 Votes (Like | Disagree)
Apple Fan 2008 Avatar
14 months ago

Not seeing it.
Make sure you’re on the latest version
Score: 1 Votes (Like | Disagree)