Apple Outlines What to Do If You Have Issues Accessing a Home in iOS 16.2

Apple today published a support document designed to help those who are having issues with HomeKit, outlining what to do if you can't access a home or accept an invitation in the Home app.

homekit showdown 2 thumb
Apple says that on an iPhone or iPad running iOS 16.2 or iPadOS 16.2, users should use the Remove Home option on any listed homes that don't have accessories. If the invited user has a home with accessories, Apple support must instead be contacted for help.

If there is a home with no accessories listed, after it is removed from the Home app, the invited user and home owner's devices need to be restarted, as do all Apple TV and HomePod devices in the home.

From there, the home owner will need to remove any pending invitations to the invited user, and then re-invite the user to share control of the home. An invited user must accept an invitation to access a home within three hours or the invitation will expire.


Apple's instructions come just a day after the new Home architecture that was introduced in iOS 16.2 was pulled. At the current time, Apple is not allowing users to upgrade to the architecture, likely due to multiple bugs that users have reported with the update.

Issues with the architecture update include ‌‌HomeKit‌‌ devices stuck in an "updating" or "configuring" status, devices going missing, HomeKit Secure Video not working, and invitations to share the Home with other users failing, which is what the support document addresses.

In a separate support document, Apple says that the new Home architecture will be reintroduced at a later date, and that it has been temporarily removed.

Related Forum: iOS 16

Top Rated Comments

TonyC28 Avatar
16 months ago
Tell me you give zero f—-s about a platform you’re hosting without telling me you give zero f—-s about a platform you’re hosting.

Good grief what a joke. It’s crystal clear HomeKit is a weekend hobby to them because it doesn’t generate revenue but come on, this is getting sad.
Score: 26 Votes (Like | Disagree)
airwalk331 Avatar
16 months ago
Apple lost their touch. You can't trust any OS update. It's all, literal, crap : (
Score: 22 Votes (Like | Disagree)
TonyC28 Avatar
16 months ago

And yet it is working just fine for me,
Is it possible… just hear me out…is it possible that even though things went well for you they may not have for others? Could there maybe be a reason Apple yanked the update and had to issue this? Just…is it possible…?
Score: 21 Votes (Like | Disagree)
haruhiko Avatar
16 months ago
Upgrading the architecture is an absolute mess. First the shared user disappeared and couldn’t accept the invitation, then after a few reboot of home hubs the user was finally added to the home with all sorts of problems. After that the HomeKit secure video failed to record anything, after another round of rebooting home hubs, the recording is still not back now.

I’m about to give up HomeKit. It’s an absolute garbage.
Score: 12 Votes (Like | Disagree)
Burger Thing Avatar
16 months ago

And yet it is working just fine for me, I installed from the beta. But hey, I did figure out that:
1) HomePods had to run completely new versions of software. As with all new versions I added them to home via a reset. I mean how else would you do that they had to be removed from other homes on old architecture first. So your HomePod is about to reset continue holding until you hear three beeps
2) only other accessories were appletvs they added just fine

So ok this is an oversimplified case as I have no other Matter accessories. But if I did, I would guess that they had to be updated and reset as well
No offense but this all seems like common sense. Of course I wish installation was more Apple like. This kind of reminded me of windows and why I ditched it
No offence, but I have the slight impression that with your few HomePods and one Apple TV as your only accessory, you have absolutely no idea how complex home automation can grow.

And with “complex” I mean also its maintenance, updates and troubleshooting of multiple hubs, accessories of different manufacturers.
Score: 12 Votes (Like | Disagree)
alexhardaker Avatar
16 months ago
Apple’s software quality has been going downhill ever since they fired Forstall 10 years ago
Score: 9 Votes (Like | Disagree)

Popular Stories

Apple Logo Spotlight

Source: Apple to Announce New Products This Week

Sunday March 3, 2024 11:38 am PST by
Apple plans to announce new products with press releases on its website this week, a proven source familiar with the matter told MacRumors. While the products that Apple plans to announce have not been disclosed, there are rumors about new iPads, Macs, and accessories. It is unclear exactly what will be announced this week. Bloomberg's Mark Gurman today reiterated that Apple is planning new...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
Apple MacBook Air 2 up hero 240304

Apple Announces New MacBook Air Models With M3 Chip

Monday March 4, 2024 5:04 am PST by
Apple today announced new 13- and 15-inch MacBook Air models with M3 chip, improved external display support, Wi-Fi 6E, and more. Apple says that the new MacBook Air is up to 60% faster than the M1 model and up to 13x faster than the fastest Intel-based MacBook Air. With a faster and more efficient Neural Engine, Apple says that the MacBook Air continues to be "the best consumer laptop for...
iPad Air 12

Gurman: No Apple Event Planned for Upcoming iPads and Macs

Sunday March 3, 2024 5:09 am PST by
Apple does not plan to hold a traditional event to unveil new iPads and Macs, according to Bloomberg's Mark Gurman. Instead, he said Apple plans to announce the products on its website with a "series of online videos and marketing campaigns." If this plan is accurate, we can expect the new products to be announced with press releases on the Apple Newsroom website. Gurman expects Apple to...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...
macbook air m1 unboxing feature

Apple Discontinues MacBook Air With M1 Chip

Monday March 4, 2024 5:08 am PST by
Apple today discontinued the MacBook Air with the M1 chip, which launched in November 2020 as one of the first Apple silicon Macs. In the U.S., the MacBook Air lineup now consists of the 13-inch MacBook Air with the M2 chip starting at $999, the 13-inch MacBook Air with the M3 chip starting at $1,099, and the 15-inch MacBook Air with the M3 chip starting at $1,299. For more details about...