AirPods Pro Development Pushed Apple Toward Less Internal Secrecy and Greater Collaboration, Says Former HR Executive

As AirPods Pro were under development in the years before their launch in 2019, Apple was pushed by a small team of HR managers to adopt a more transparent and less secretive work atmosphere for employees, a departure from the ultra-secretive and siloed work culture that leads to most of the company's products.

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The revelation comes from a guest article on Fast Company written by Chris Deaver, a former Apple HR manager who worked at the company from 2015 to 2019. In the article, Deaver describes, as is well-known, Apple's stringent culture of product secrecy and confidentiality. Employees working on products such as the Mac or iPad have no insight into what teams working on the iPhone or other products are doing, creating a great sense of exclusion for some employees.

That culture of immense Apple secrecy and confinement of information often left employees working on different products and disciplines in uncomfortable dilemmas of not knowing who they can speak to and who they must keep secrets away from out of fear of legal or work-related punishments. "How do I operate like this? If I can only share information with certain people, how do I know who and when? I don’t want to end up fired or in jail," Deaver quotes one employee saying during his time at the company.

Beyond personal and social dilemmas for employees, the culture of secrecy also caused friction across teams at the company. Deaver describes his role as part of the HR department as having to deal with internal disputes, which he said often came from complaints of "that team not sharing."

Deaver, alongside a close business friend, Ian Clawson, conceived a small team of HR experts and partners to think of a new, more transparent way for Apple's teams to work that would result in less friction during the development of products. Deaver said he was inspired to do this based on his experience having seen the development of the original AirPods, which reportedly left staff feeling burned out and frustrated.

Teams were innovating for months in silos only to finally converge in the eleventh hour before launch, ending up in five- or six-hour-long daily meetings, causing tremendous friction and burnout. People were frustrated. They wanted to leave or to “never work with that one person again.”

How could Apple have avoided the internal turmoil we faced with the development of AirPods? How do cultures take the shape they do? These questions and the inspired sessions with Ian, led me to form a mini braintrust at Apple. As a small group of HR partners, we started to explore this by getting curious about the Apple culture.

The brainstorming of this team ultimately led Apple to adopt a more transparent and collaborative work culture for the ‌AirPods Pro‌. Instead of separate groups working in silos, all on the same products but not being able to communicate or work together, Apple opted for an open, free-flowing workflow for the ‌AirPods Pro‌.

As teams converged with leaders becoming more open, connected, and driving higher quality collaboration than ever before. We spent time coaching, collaborating, and influencing key leaders and engineers driving the next frontier of AirPods. What emerged was a braintrust with regular sessions, openness, and connection that brought to life the insanely great, noise-canceling AirPods Pro. It was a testament to innovation, but also to the power of sharing. Yes, sharing could be done in the context of secrecy.

The new culture was internally dubbed "Different Together," a play on Apple's iconic "Think Different" campaign. Part of Apple's priority in maintaining high secrecy is preventing leaks and rumors about what the company is working on. As Deaver tries to prove, Apple can both be secretive and collorbaritve simultaneously, as demonstrated by the development of ‌AirPods Pro‌.

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Top Rated Comments

szw-mapple fan Avatar
14 months ago
Secrecy works well for independent skunk works projects but for devices already in the ecosystem it doesn’t really make sense to develop everything independently given how much of Apple’s “secret sauce” is devices working well with each other. Some of the worst bugs or discrepancies between devices/features over the past few years could have been caught if teams worked more collaboratively.
Score: 11 Votes (Like | Disagree)
Red Oak Avatar
14 months ago
A 3 yr HR middle manager trying to pat himself on the back.

You could not even keep your idea a secret. It’s why your no longer here
Score: 8 Votes (Like | Disagree)
SirAnthonyHopkins Avatar
14 months ago

One of the things that I love about Apple is that their products aren't leaked as heavily as Apple and Samsung do.
can't even figure out what you're trying to say here.
Score: 6 Votes (Like | Disagree)
Keness Avatar
14 months ago

Can someone tell me what benefit all this secrecy is still providing? Apple counter-intel operations are clearly still going strong, and all the most interesting leaks come from the supply chain anyway. Maybe if teams could talk to each other we wouldn't have a notch randomly changing size with no accompanying software developments.

I know Steve Jobs absoluely loved to hide iPods and iPhones in his pocket, have the big reveal. This made sense fifteen years ago. Does every little thing still have to be treated like it's national security?
Considering how brazenly and blatantly certain companies copy some of Apple's ideas, I would suspect there is still a significant benefit in the secrecy.

The copies are often times not nearly as good or well thought out, but a huge amount of the wow-factor would be diminished if a hastily pushed out copy actually BEAT Apple's original idea to market.

That said, managing the internal secrecy, especially for their own people, is important. And it looks like that is what they did, based on this article. They suffered a less-than-ideal scenario with the original AirPods development, and tried to find a way to do better the next time around, with the AirPods Pro.
Score: 6 Votes (Like | Disagree)
Leon Ze Professional Avatar
14 months ago
This was an interesting read and thanks for the insight. But this culture would not be my cup of tea. I view collaboration as really important in the work environment.
Score: 5 Votes (Like | Disagree)
44267547 Avatar
14 months ago

One of the things that I love about Apple is that their products aren't leaked as heavily as Apple and Samsung do.

Apple has had plenty of leaks over the years, i.e-the Apple Watch has had loads of leaks (Red crown, schematics, first Edition, ect) The HomePod code that was leaked, the iPhone is on another level of leak's, the AirPods, ect. If anything, Apple probably has had more leaks than Samsung in just about every category, primarily due to Foxconn, Shenzhen, China leakers.
Score: 3 Votes (Like | Disagree)

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