PSA: Apple's iPhone 13 Pre-Order Setup Process Is Sending 'Expired Pre-Order' Messages to Some Users, But It's Likely Just a Glitch [Update: Fixed]

Update: As of 5:30 a.m. Pacific Time, the "Expired Pre-Order" issue appears to have been fixed for many Apple customers.


Some Apple customers who went through the pre-approval steps to purchase a new iPhone 13 on Apple's website or Apple Store app are seeing the message "Your iPhone pre-order has expired" when subsequently checking their order status page.

iphone 13 pre orders expiring
Apple customers can use the ‌Apple Store‌ app on the ‌iPhone‌ or Apple's website to go through all of the pre-approval steps to get ready to purchase a new ‌‌iPhone‌‌, including checking upgrade eligibility if going through the ‌iPhone‌ Upgrade Program, choosing an AppleCare+ plan, browsing accessories, and confirming payment information.

The idea is that they can then pre-order their devices with the tap of a button on launch day, in the hope of guaranteeing their pre-order before the first lot of devices sell out.

For some, however, an unexpected message is appearing when customers return to their account orders page on the Apple website, or look at the For You section of the ‌Apple Store‌ app and tap the card labeled "Your ‌iPhone‌ is ready to preorder on 9.17."

In the app, the screen loads for a moment to access pre-order information before reading "Your ‌iPhone‌ Pre-order has expired. You can still order ‌iPhone‌ now. Just choose a model and select a payment option." A Buy Now link accompanies the message, encouraging users to repeat the "Save time at ‌iPhone‌ pre-order" process again.

The issue, which Apple Support is apparently aware of, appears to be down to a processing glitch. Some users who click the link in their pre-approval email are still able to see their pre-order status on Apple's online store, while others are having no such luck.

It's possible that Apple's product order systems are experiencing high traffic the day before pre-orders begin, and it looks as though Apple is still struggling to resolve the issue, but if in doubt, contact Apple Support and raise the matter to confirm that your "Get Ready" pre-order steps have been saved.

Apple has always had the pre-approval process for ‌‌iPhone‌‌ Upgrade Program customers, but the new streamlined pre-order preparation for other customers appears to be a new addition.

The ‌‌iPhone 13‌‌ models are priced starting at $699, while the ‌iPhone 13 Pro‌ models are priced starting at $999. Pre-orders begin on Friday, September 17 at 5:00 a.m. Pacific Time.

Related Roundups: iPhone 13, iPhone 13 Pro
Related Forum: iPhone

Top Rated Comments

locrumo Avatar
16 months ago
It's a sign to wait for the iphone 14.
Score: 13 Votes (Like | Disagree)
brgjoe Avatar
16 months ago
Maybe Apple should go to pre-pre-pre orders next time so the pre-pre-orders go more smoothly. ;)
Score: 7 Votes (Like | Disagree)
zeezun Avatar
16 months ago
"you're pressing your phone wrongly"

apple can never do no wrong
Score: 5 Votes (Like | Disagree)
dantracht Avatar
16 months ago
One reason I am a recovered "must have it the second it goes on sale" aholic and will now wait a month or so before retiring my 11pm.

No longer in a rush.
Score: 4 Votes (Like | Disagree)
magicschoolbus Avatar
16 months ago
Congrats on the pre orders. Personally I feel the iPhone lost its wow factor with this upgrade.
Score: 3 Votes (Like | Disagree)
DDustiNN Avatar
16 months ago
I’m having a different issue… can’t even move forward…



Attachment Image
Score: 3 Votes (Like | Disagree)

Related Stories

Apple Watch 7 Pre order live feature

Apple Watch Series 7 Now Available for Pre-Order

Friday October 8, 2021 5:01 am PDT by
Apple is now accepting pre-orders for the Apple Watch Series 7 models through its online storefront and the Apple Store app. Pre-orders are available in more than 50 countries. There were no major design changes to the Apple Watch Series 7 as was rumored, but the new models feature a larger display with slimmer bezels and new 41mm and 45mm case sizes. Charging is 33 percent faster thanks...
playdate1

'Playdate' Handheld Game System Now Available for Pre-Order

Thursday July 29, 2021 10:17 am PDT by
Panic, a company known for its range of apps designed for Apple's iPhones, iPads, and Macs, today announced the launch of pre-orders for its Playdate handheld gaming system. Panic had 20,000 Playdate systems available for preorder for shipping in late 2021, but those quickly sold out and orders placed now will ship out in 2022. Priced at $179, the Playdate is a pocket-sized gaming system ...
apple store down

Apple Online Store Down Ahead of Apple Watch Series 7 Pre-Orders

Friday October 8, 2021 12:03 am PDT by
Apple's online store and Apple Store app purchasing system are down ahead of Apple Watch Series 7 pre-orders, which are set to begin at 5:00 a.m. Pacific Time in the United States. "You're... early," reads the Apple Store message when visiting the U.S. website, which comes with a reminder that device pre-orders begin at 5:00 a.m. Apple has been doing new device pre-orders at that time since...
iPhone 13 and 13 Pro Feature

Forgot to Pre-Order Your iPhone 13 or 13 Pro? Apple Store Pickup Remains an Option for Launch Day

Tuesday September 21, 2021 1:34 am PDT by
iPhone 13 and iPhone 13 Pro pre-orders began last Friday at 5:00 a.m. Pacific Time, and soon after, shipping estimates for select models began slipping to late September or early October for some models. If you weren't prepared to get up at an early hour or you haven't got round to pre-ordering for another reason, there's still a chance to get an iPhone 13 mini, iPhone 13, iPhone 13 Pro, or...
apple card 1

Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]

Friday September 17, 2021 7:15 am PDT by
iPhone 13 and iPhone 13 Pro pre-orders started today, and while many customers have successfully placed their pre-orders, some have experienced issues when attempting to complete their purchase with an Apple Card or Apple Pay. Some customers have turned to Twitter to express their frustration with the pre-ordering process, sharing screenshots of errors that they received, such as "there was...
iPhone SE 3 stacked

iPhone SE 5G Pre-Order Delivery Times Slip into Late March

Monday March 14, 2022 3:34 am PDT by
Apple on Friday opened pre-orders for the new third-generation iPhone SE with 5G connectivity through its website and the Apple Store app, and estimated delivery times have since slipped into late March for select configurations in the United States. Pre-orders for all configurations of iPhone SE opened with an estimated delivery date of March 18, but customers in the United States ordering...
apple studio display

Mac Studio and Studio Display Now Available for Same-Day Pickup at Select Apple Stores

Friday March 18, 2022 6:11 am PDT by
Every product that Apple announced at its "Peek Performance" event is now available for same-day pickup at select Apple Stores in the United States, including the Mac Studio, Studio Display, new iPhone SE, new iPad Air, and green iPhone 13 models. The two standard configurations of the Mac Studio with an M1 Max chip for $1,999 or an M1 Ultra chip for $3,999 are available for pickup at some...
iPhone SE 3

Apple Now Accepting Pre-Orders for New iPhone SE and iPad Air

Friday March 11, 2022 5:01 am PST by
At Tuesday's "Peek Performance" event, Apple introduced refreshed versions of the iPhone SE and iPad Air. Both devices are available for pre-order from today, along with Apple's new Green and Alpine Green color options for the iPhone 13 and iPhone 13 Pro. The new iPhone SE, which replaces the second-generation version, starts at $429, up from $399 on the 2020 model. It features the same...

Popular Stories

iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
apple ar headset concept 1

Kuo: Apple Headset Shipments Potentially Delayed Until Second Half of 2023

Sunday December 4, 2022 7:38 am PST by
Mass shipments of Apple's long-rumored AR/VR headset may be delayed until the second half of 2023 due to unspecified "software-related issues," according to the latest information shared today by tech analyst Ming-Chi Kuo. Apple headset render by Ian Zelbo Kuo said mass shipments of components for the headset are still likely to begin in the first half of 2023, but he believes that mass...
Emergency SOS via Satellite iPhone YT

Apple's iPhone 14 Emergency SOS via Satellite Feature Saves Stranded Man in Alaska

Thursday December 1, 2022 4:37 pm PST by
With the launch of iOS 16.1, Apple rolled out a Emergency SOS via Satellite, which is designed to allow iPhone 14 owners to contact emergency services using satellite connectivity when no cellular or WiFi connection is available. The feature was put to the test in Alaska today, when a man became stranded in a rural area. In the early hours of the morning on December 1, Alaska State Troopers ...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 5 Exclusive Features

Saturday December 3, 2022 10:55 am PST by
While we're still around nine months away from Apple unveiling the iPhone 15 lineup, rumors already suggest that the higher-end Pro models will have even more exclusive features than usual compared to the standard models next year. There are currently at least five features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17 Bionic...
top stories 3dec2022

Top Stories: M2 Max Benchmark Leak, iPhone 15 Camera Rumor, and More

Saturday December 3, 2022 6:00 am PST by
With Black Friday and Cyber Week shopping events winding down and the calendar flipping over to December, our attention is starting to turn to 2023 and all of the Apple news we're expecting to see. This week saw an alleged benchmark leak for an "M2 Max" chip expected to make an appearance in upcoming Macs like the MacBook Pro early next year, as well as fresh rumors about the iPhone 15...
android apple fix rcs

Google Again Criticizes Apple for Not Adopting RCS for Messages App: 'Their Texting is Stuck in the 1990s'

Friday December 2, 2022 10:54 am PST by
Google is continuing on with its attempt to convince Apple to adopt the RCS messaging standard, publishing a new "it's time for RCS" blog post. Promoted heavily by Google, RCS or Rich Communication Services is a messaging standard that is designed to replace the current SMS messaging standard. It provides support for higher resolution photos and videos, audio messages, and bigger file sizes, ...
maxresdefault

Can't Get an iPhone 14 Pro? Here's Why You Should Wait for the iPhone 15 Ultra

Monday December 5, 2022 11:44 am PST by
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December. Subscribe to the MacRumors YouTube channel for more ...